Frequently Asked
Questions

Q: Can I customize my bills by adding logo, colors, etc.?

You can add logo in standard format of invoice by following these steps Step 1: Go to Administration and click on configuration tab. Step 2: Click on Invoice / Document Printing and choose Standard. Step 3: Choose the voucher type (such as sale, purchase, etc.) in that you want to add logo. Step 4: Enable the Print Logo option by selecting Y, Browse and select the image file that contains your logo. Make sure that the image file is in JPEG format. Step 5: Adjust the height and width of the image according to your preference. Choose the position of the logo on the invoice, you can select from Top Left, Top Right, or Top Centre options. Step 6: Save the configurations and now open the invoice and check preview And for any advanced customisation other than standard format like adding color,fonts etc,You can design new format or customise the invoice format as per your need and it will be on chargeable basis and also can contact to your dealer

Q: How do I change the page orientation to portrait for printing in BUSY

BUSY provides two types of printing format 1. Standard, 2. Advanced. Let us understand how to set page orientation to portrait one by one. For Standard format follow these steps: Step 1: Go to Administration and click on configuration tab. Step 2: Click on "Invoice / Document Printingand choose Standard. Step 3: Choose the voucher type (such as sale, purchase, etc.) that you want to customize. Step 4: Set N on the field called "Print in Landscape Modeand save the changes. For Advanced format follow these steps: Step 1: Go to Administration and click on configuration tab. Step 2: Click on "Invoice / Document Printingand choose Advanced. Step 3: After selecting the voucher type that you want to customize (for example, sale or purchase, etc), you will see the name of your format below it. Step 4: Choose on the format name and click on Page Settings. Step 5: Set N on the field called "Print in Landscape Modeand save the changes. Furthermore you can also set your page orientation in your printer page setting.

Q: How do I add extra columns like batch no, expiry date etc in invoice layouts?

To print batch details on invoices in BUSY. Including batch details on invoices can be useful for businesses that need to provide additional information about products or items to customers. Here's how you can enable this option in the standard invoice print configuration: Step 1 :Create a new invoice or open an existing one that you want to configure to include batch details. Step 2 :Within the invoice or during the invoice printing process, look for an option related to print configuration or settings. This is where you can customize the appearance and content of your printed invoices. Step 3: Locate the option that allows you to include batch details on the invoice. Enable or check this option to indicate that you want batch details to be printed on the invoice. Step 4 : After enabling the "Print Batch Details" option, save the changes to the invoice print configuration. Step 5 : Proceed to print the invoice. The batch details should now be included in the printed invoice.

Q: What options do I have to print batch numbers on invoices?

To print batch details on invoices in BUSY. Including batch details on invoices can be useful for businesses that need to provide additional information about products or items to customers. Here's how you can enable this option in the standard invoice print configuration: Step 1 :Create a new invoice or open an existing one that you want to configure to include batch details. Step 2 :Within the invoice or during the invoice printing process, look for an option related to print configuration or settings. This is where you can customize the appearance and content of your printed invoices. Step 3: Locate the option that allows you to include batch details on the invoice. Enable or check this option to indicate that you want batch details to be printed on the invoice. Step 4 : After enabling the "Print Batch Details" option, save the changes to the invoice print configuration. Step 5 : Proceed to print the invoice. The batch details should now be included in the printed invoice.

Q: How can we add UPI qr code in advance format in BUSY?

To add the UPI QR code in adance format, follow the below steps: Step 1: Go to administration section then click on configuration Step 2: Choose the invoice/document printing then select the advanced option. Step 3: Now, select the required voucher type and click on add new format then provide name for format. Step 4: Select the newly created format then click header part Step 5: Paste the UPI qr code link then speciFinancial Year &am=&CU=INR&MAM=10.00 just after the UPI link and save the format. Step 6: Now, select the actual invoice format in which you want to add UPI payment qr code then select the header or footer to add qr code Step 7: then select the QR code field from print stype then speciFinancial Year the newly created qr code format name in format name field then save the format. Note- Format designing is a chargeable process. You can contact to your local channel partner or send email at support@busy.in in order to design advanced format.

Q: The description and details of my business transactions are not showing up correctly on the BUSY invoices. How can I customize the invoice to include my business' transaction descriptions?

If the description and details of your business transactions are not showing up correctly on BUSY, follow these steps: First, confirm whether it's format, standard, or design. For Standard Format: Step 1: Go to the Administration menu. Step 2: Select Configuration, then Invoice/Document Printing. Step 3: Choose Standard, and then select Sales Invoice. Step 4: In the sales invoice settings, add the correct description and details of your business transactions to the sales invoice. For design format: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Choose invoice or document printing. Step 4: Click Advanced. Step 5: Select Sales Invoice as the document type. Step 6: Modify or customise the default invoice template. Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support. These steps will allow you to customise your invoice format according to your needs.

Q: Sales summary report formatting issues in BUSY: fixing extra spaces and uneven alignment.

Formatting issues, such as extra spaces and uneven alignment, in a sales summary report in BUSY can be frustrating, but they can typically be resolved through adjustments in the report layout and formatting settings. Here's how you can fix these issues: Step 1 : Open the report template in BUSY. Step 2 :Check the alignment and spacing settings for the various elements in the report. Step 3 : Adjust the column widths to ensure that they are uniform and provide enough space for the data in each column. Step 4 : Carefully review the report content, especially in text fields, to identify and remove any extra spaces or line breaks that may be causing formatting problems. Step 5 : Ensure that the font and text size settings are consistent throughout the report. Step 6 : If you've exhausted all your options and cannot resolve the formatting issues, consider reaching out to BUSY's customer support for assistance.

Q: When I try to add GST details in an invoice, the software is picking up wrong GSTIN number. What should I do to correct this?

If the software is picking up the wrong GSTIN number, follow these steps to add the correct GST details to your invoice: First, confirm whether it's format, standard, or design. If this is the standard format, this can be done by going to the settings menu and following the below steps: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Navigate to Features and Options. Step 4: Click on the GST VAT tab. Step 5: Update the correct GSTIN number in the provided field. Or If its design format is something you need to change in your designed advance format, you need to follow the below option: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Choose invoice or document printing. Step 4: Click Advanced. Step 5: Select Sales Invoice as the document type. Step 6: Choose the specific designated sales invoice; in that, select the header and find the GSTIN to correct. By following these steps, you can ensure that the correct GST details are added to your invoice.

Q: How do I get help from customer support if I face issues generating bills in BUSY?How do I print an invoice/bill on a full page?

If you are facing any issue with generating bills in BUSY you may also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in. To print an Invoice or Bill on full page in BUSY, you need to follow these steps: For Standard format. Step 1: Go to Administration and click on configuration tab. Step 2: Click on Invoice / Document Printing and choose Standard. Step 3: Choose the voucher type such as sale, purchase, etc. Step 4: Set Y on option Use Full Page for Document and save changes. For Advanced Format. Step 1: Go to Administration and click on configuration tab. Step 2: Click on Invoice / Document Printing and choose Advanced. Step 3: Select the voucher type such as Sale, purchase, etc then click on the format name. Step 4: Click on Page Settings and set Y on Use full body space then save. Note: Take backup of your data before making any changes.

Q: How to customize invoice formats in BUSY?

In BUSY, we have different type of Format : Standard and Advance Format. Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps. Step 1: Administration Step 2: Configuration Step 3: Invoice Document printing Step 4: Standard Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option. Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps. Step1 : Administration Step 2: Configuration Step 3: Invoice Document printing Step 4: Advanced Step 5: Select Voucher Type Step 6: Create Format Step 7: Add field according in Header, Body and Footer Part. Step 8: In Page setting option, mention it details for format. Note : For New Format & Modification in Design always done on chargeable basis.

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can I customize my bills by adding logo, colors, etc.?

You can add logo in standard format of invoice by following these steps
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice / Document Printing and choose Standard.
Step 3: Choose the voucher type (such as sale, purchase, etc.) in that you want to add logo.
Step 4: Enable the Print Logo option by selecting Y, Browse and select the image file that contains your logo. Make sure that the image file is in JPEG format.
Step 5: Adjust the height and width of the image according to your preference. Choose the position of the logo on the invoice, you can select from Top Left, Top Right, or Top Centre options.
Step 6: Save the configurations and now open the invoice and check preview
And for any advanced customisation other than standard format like adding color,fonts etc,You can design new format or customise the invoice format as per your need and it will be on chargeable basis and also can contact to your dealer

How do I change the page orientation to portrait for printing in BUSY

BUSY provides two types of printing format 1. Standard, 2. Advanced. Let us understand how to set page orientation to portrait one by one.
For Standard format follow these steps:
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on "Invoice / Document Printingand choose Standard.
Step 3: Choose the voucher type (such as sale, purchase, etc.) that you want to customize.
Step 4: Set N on the field called "Print in Landscape Modeand save the changes.
For Advanced format follow these steps:
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on "Invoice / Document Printingand choose Advanced.
Step 3: After selecting the voucher type that you want to customize (for example, sale or purchase, etc), you will see the name of your format below it.
Step 4: Choose on the format name and click on Page Settings.
Step 5: Set N on the field called "Print in Landscape Modeand save the changes.
Furthermore you can also set your page orientation in your printer page setting.

How do I add extra columns like batch no, expiry date etc in invoice layouts?

To print batch details on invoices in BUSY. Including batch details on invoices can be useful for businesses that need to provide additional information about products or items to customers. Here's how you can enable this option in the standard invoice print configuration:
Step 1 :Create a new invoice or open an existing one that you want to configure to include batch details.
Step 2 :Within the invoice or during the invoice printing process, look for an option related to print configuration or settings. This is where you can customize the appearance and content of your printed invoices.
Step 3: Locate the option that allows you to include batch details on the invoice.
Enable or check this option to indicate that you want batch details to be printed on the invoice.
Step 4 : After enabling the "Print Batch Details" option, save the changes to the invoice print configuration.
Step 5 : Proceed to print the invoice. The batch details should now be included in the printed invoice.

What options do I have to print batch numbers on invoices?

To print batch details on invoices in BUSY. Including batch details on invoices can be useful for businesses that need to provide additional information about products or items to customers. Here's how you can enable this option in the standard invoice print configuration:
Step 1 :Create a new invoice or open an existing one that you want to configure to include batch details.
Step 2 :Within the invoice or during the invoice printing process, look for an option related to print configuration or settings. This is where you can customize the appearance and content of your printed invoices.
Step 3: Locate the option that allows you to include batch details on the invoice.
Enable or check this option to indicate that you want batch details to be printed on the invoice.
Step 4 : After enabling the "Print Batch Details" option, save the changes to the invoice print configuration.
Step 5 : Proceed to print the invoice. The batch details should now be included in the printed invoice.

How can we add UPI qr code in advance format in BUSY?

To add the UPI QR code in adance format, follow the below steps:
Step 1: Go to administration section then click on configuration
Step 2: Choose the invoice/document printing then select the advanced option.
Step 3: Now, select the required voucher type and click on add new format then provide name for format.
Step 4: Select the newly created format then click header part
Step 5: Paste the UPI qr code link then speciFinancial Year &am=&CU=INR&MAM=10.00 just after the UPI link and save the format.
Step 6: Now, select the actual invoice format in which you want to add UPI payment qr code then select the header or footer to add qr code 
Step 7: then select the QR code field from print stype then speciFinancial Year the newly created qr code format name in format name field then save the format.
Note- Format designing is a chargeable process. You can contact to your local channel partner or send email at support@busy.in in order to design advanced format.

The description and details of my business transactions are not showing up correctly on the BUSY invoices. How can I customize the invoice to include my business' transaction descriptions?

If the description and details of your business transactions are not showing up correctly on BUSY, follow these steps:
First, confirm whether it's format, standard, or design.
For Standard Format:
Step 1: Go to the Administration menu.
Step 2: Select Configuration, then Invoice/Document Printing.
Step 3: Choose Standard, and then select Sales Invoice.
Step 4: In the sales invoice settings, add the correct description and details of your business transactions to the sales invoice.
For design format:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose invoice or document printing.
Step 4: Click Advanced.
Step 5: Select Sales Invoice as the document type.
Step 6: Modify or customise the default invoice template.
Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support.
These steps will allow you to customise your invoice format according to your needs.

Sales summary report formatting issues in BUSY: fixing extra spaces and uneven alignment.

Formatting issues, such as extra spaces and uneven alignment, in a sales summary report in BUSY can be frustrating, but they can typically be resolved through adjustments in the report layout and formatting settings. Here's how you can fix these issues:
 Step 1 : Open the report template in BUSY. 
 Step 2 :Check the alignment and spacing settings for the various elements in the report.
 Step 3 : Adjust the column widths to ensure that they are uniform and provide enough space for the data in each column. 
 Step 4 : Carefully review the report content, especially in text fields, to identify and remove any extra spaces or line breaks that may be causing formatting problems.
 Step 5 : Ensure that the font and text size settings are consistent throughout the report. 
 Step 6 : If you've exhausted all your options and cannot resolve the formatting issues, consider reaching out to BUSY's customer support for assistance.

When I try to add GST details in an invoice, the software is picking up wrong GSTIN number. What should I do to correct this?

If the software is picking up the wrong GSTIN number, follow these steps to add the correct GST details to your invoice:
First, confirm whether it's format, standard, or design.
If this is the standard format, this can be done by going to the settings menu and following the below steps:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Navigate to Features and Options.
Step 4: Click on the GST VAT tab.
Step 5: Update the correct GSTIN number in the provided field.
Or
If its design format is something you need to change in your designed advance format, you need to follow the below option:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose invoice or document printing.
Step 4: Click Advanced.
Step 5: Select Sales Invoice as the document type.
Step 6: Choose the specific designated sales invoice; in that, select the header and find the GSTIN to correct.
By following these steps, you can ensure that the correct GST details are added to your invoice.

How do I get help from customer support if I face issues generating bills in BUSY?How do I print an invoice/bill on a full page?

If you are facing any issue with generating bills in BUSY you may also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
To print an Invoice or Bill on full page in BUSY, you need to follow these steps:
For Standard format.
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice / Document Printing and choose Standard.
Step 3: Choose the voucher type such as sale, purchase, etc. 
Step 4: Set Y on option Use Full Page for Document and save changes.
For Advanced Format.
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice / Document Printing and choose Advanced.
Step 3: Select the voucher type such as Sale, purchase, etc then click on the format name.
Step 4: Click on Page Settings and set Y on Use full body space then save.
Note: Take backup of your data before making any changes.

How to customize invoice formats in BUSY?

In BUSY, we have different type of Format : Standard and Advance Format.
Standard : Its Default format of BUSY and can print in A4 Size. Additional field we can add it through below steps.
Step 1: Administration
Step 2: Configuration
Step 3: Invoice Document printing 
Step 4: Standard 
Step 5: Can enable options which required in print & also can configure body part by increasing the characters of the field which available in Self Configured option.
Advanced : We have default format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing 
Step 4: Advanced
Step 5: Select Voucher Type 
Step 6: Create Format
Step 7: Add field according in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
Note : For New Format & Modification in Design always done on chargeable basis.

Frequently AskedQuestions