Frequently Asked
Questions

Q: My invoices are not getting printed properly. There are alignment issues. What can be done to fix this?

If you are facing alignment issues with Invoice format then follow the steps as mentioned for STANDRAD Format : Step 1 : Set the Screen Resolution as the compatible resolution is 1024x768 with text size as small which you can set as per your screen Step 2 : For arrange the alignments and Margin you can go to Hardware configuration with the help of steps below: 1 : Go to Administration 2 : Configuration 3 :Hardware Configuration, from here you can check the provided margins and alignments For any alignment issues with ADVANCE format firstly you need to check whether the same has been configured properly. Refer to steps below for checking configuration of advance format: 1 : Go to Administration 2 : Configuration 3 : Click on Invoice Document printing and go to Advance 4 : Here you can check the preview of the advance format 5 : For Hardware configuration you can refer the same steps provided above

Q: Where can I configure log in invoice print?

Option 1 - Standard invoice : Step1 - Go to Administration and Configuration then invoice /document printing Step2 - Select Standard then sales Step3- There is an option for the logo on the right side Step5 - Enable print logo -Y Step6 - select the log path and specify logo size inches Step7- choose the position and print type Step8- save and check the preview. Option 2 - Advance /Designed format Step1 - Go to Administration and Configuration then invoice /document printing Step2 - Select Advance then sales Step3 - Select the format then header where we have to configure the logo. Step4 - By pressing F4 or clicking on print style, choose image Step5 - On the screen new find appears , in this field remove PATH and specify image path with the image name. Step6 - and remove zero and specify length and width then after save and check preview/print.

Q: The invoice printout is truncated and not printing fully. What settings do I need to adjust to fix this?

If your invoice printout is truncated and not printing fully in BUSY, here are the steps to resolve the issue: Confirm whether your invoice format is standard or designed. (For Standard Format): Step 1: If you're using the standard format and the printout is still truncated, you need to configure your hardware settings. Step 2: Adjust the top and left margins and consider shrinking the printing percentage to ensure the invoice prints correctly. (For Designated Format): Step 1: If you're using a custom-designated format, go to Administration, then Configuration, and select Invoice or Document Printing. Step 2: Choose Advanced, then select the sales invoice and your designated format. Step 3: In the Page Setting option, locate the printer configuration. Step 4: Configure the hardware settings for standard invoice printing, including adjustments to the top and left margins and printing percentage. By following these steps, you can ensure that all the information on the invoice is printed correctly without being truncated.

Q: My invoices are not printing properly and are cutting off content. How can I fix invoice printing issues?

If your printing is not showing properly and is cutting off content, follow these steps. Step 1. Go to Administration,then Configuration, and click on Hardware Configuration. Step 2. Adjust your page margins in the hardware configuration settings. Step 3. For advanced formatting, go to Administration, click on Configuration, and select Invoice Document Printing. Step 4. Click on Advanced Format and select your desired format. Step 5. Set the alignment for the Header, Body, or Footer. Adjust the alignment as needed and click on 'Preview' to verify if it is set correctly. Step 6. Click on Page Setting. If you enable Set Printer Configuration, you can set the margins in this section as well. Step 7. Ensure that the printer settings are correct and properly aligned. Step 8. Make sure you have the latest printer drivers installed on your computer. Step 9. Try printing a different document directly from your computer.

Q: How can I customize the invoice format and layout as per my business needs for GST compliance?

If you wants to customise the invoices format as per your business nesds,you need to add it in advanced format,follow these steps Step 1: Go to Administration and click on configuration tab. Step 2: Click on Invoice / Document Printing and choose Advanced. Step 3: After selecting the voucher type that you want to customize (for example, sale or purchase, etc), you will see the name of your format below it. Step 4: Clicking on the format name will allow you to customize different parts of the printing format, such as the header, body, & footer etc. Step 5: In advance format we have give layouts such as A5, slip 3 inch, slip 4 inch. further you can also customize it as per your paper layout. Note:If you wants to design or customise format as per your needs,it is on chageable basis depending upon the needs in invoice format

Q: The invoice printout is small and hard to read. How can I adjust print settings for proper invoice printing?

If the invoice printout is small and hard to read, you need to confirm the below steps: Step 1: First, confirm whether the invoice format is standard or designed. Step 2: If standard, then go to Administration, then Configuration, then Hardware Configuration. Set the margin according to the invoice format (top and left) and shrink printing%, and make sure in its local printer the printer paper size should be A4. Step 3: If the designated format is used, go to Administration, then Configuration, then Invoice or Document Printing, then Advanced, select the sale invoice, then select the particular designated sales invoice format, and adjust the paper size. Step 4: You can ensure that all the information on the invoice is printed properly without being cut off. Step 5: You should print from BUSY in direct mode, not from preview mode, so it comes out in an accurate way and is not too small.

Q: My customized invoice fields are not visible when I generate invoice PDFs. How do I fix this?

If your customized invoice fields are not visible when you generate invoice PDFs in BUSY, you can try the following steps to fix this issue: 1. Check the configuration settings: Make sure that the customized fields are enabled and visible in the invoice configuration settings. 2. Verify the template design: Ensure that the customized fields are properly placed in the invoice template design. You may need to adjust the layout or formatting of the template. 3. Test with a sample invoice: Generate a test invoice with the customized fields and check if they are visible in the PDF. If not, review the template design and configuration settings again. 4. Contact BUSY support: If the issue persists, it is recommended to reach out to the BUSY support team for further assistance. They can help troubleshoot the problem and provide specific guidance to fix the issue.

Q: How can I fit more lines in the invoice printout if not all entries are displayed?

the advanced invoice document printing configuration in BUSY, specifically the full body setting and the option to specify the number of entries on one page. These options can be very useful for customizing invoice templates and controlling the layout of your invoices. Step 1 ; navigate to the invoice customization or template editing area. Step 2 : In the invoice template or format editor, look for an option to select the Full Body setting. Step 3 : Within the Full Body customization options, there should be an option to specify the maximum number of entries or lines that should appear on one page of the invoice. Step 4 : Customize the body lines of the invoice template to include the necessary fields, such as serial numbers or item numbers, as per your requirement. Step 5 : After making the necessary changes, save your customized invoice template.

Q: Why can't I remove the extra address showing up on invoices?

If You Want To remove the extra address showing up on invoices follow thse steps: 1.Open the BUSY then open Company. 2.For Standard Format In company menu click on edit company option & Edit your Address. 3.For designing Format Go to the Administration. 4.Then click on configuration. 5.Then Click on Invoice Document Printing Then Click on Advance Format. 6.Select Your Format in Which You Want To Chnage address. 7.Then Click on the option in Which You Want To Change Address Like Header, Body, Footer. 8.Then Change Alingment Accordingly & Click on Preview for Checking its Set Correctly. 9.You can contact your dealer for assistance Because Customization Comes under Chargable Basis. 10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: What options are available for customizing invoices and transaction records?

Yes, we can customize invoice in BUSY. We can add it field as per our requirement in Advanced Format. Pls Follow the Below Steps: Step1 : Administration Step 2: Configuration Step 3: Invoice Document printing Step 4: Advanced Step 5: Select Voucher Type Step 6: Create Format Step 7: Add the field Accordingly in Header, Body and Footer Part. Step 8: In Page setting option, mention it details for format. For Transaction : In BUSY, We can create Dual Voucher, Accounting Voucher and Pure Inventory Voucher. Dual Voucher : Here Accounting and Inventory both get hit. Vouchers which are Sales, Purchase, Sales Return and Purchase Return. Accounting Voucher : It refers to where only Accounting get hit. Vouchers which are Payment, Receipt, Journal,Contra, Debit and Credit note without Items. Pure Inventory Voucher : It refers to where Only Inventory get hit. Vouchers which Matrial issue to party, Material Receive from Party, Stock Journal, Stock Transfer, Production and Unassemble.

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My invoices are not getting printed properly. There are alignment issues. What can be done to fix this?

If you are facing alignment issues with Invoice format then follow the steps as mentioned for STANDRAD Format :
Step 1 : Set the Screen Resolution as the compatible resolution is 1024x768 with text size as small which you can set as per your screen
Step 2 : For arrange the alignments and Margin you can go to Hardware configuration with the help of steps below:
1 : Go to Administration 
2 : Configuration
3 :Hardware Configuration, from here you can check the provided margins and alignments
For any alignment issues with ADVANCE format firstly you need to check whether the same has been configured properly. Refer to steps below for checking configuration of advance format:
1 : Go to Administration 
2 : Configuration 
3 : Click on Invoice Document printing and go to Advance
4 : Here you can check the preview of the advance format
5 : For Hardware configuration you can refer the same steps provided above

Where can I configure log in invoice print?

Option 1 - Standard invoice :
Step1 - Go to Administration and Configuration then invoice /document printing 
Step2 - Select Standard then sales 
Step3- There is an option for the logo on the right side 
Step5 - Enable print logo -Y
Step6 - select the log path and specify logo size inches 
Step7- choose the position and print type 
Step8- save and check the preview.
Option 2 - Advance /Designed format 
Step1 - Go to Administration and Configuration then invoice /document printing Step2 - Select Advance then sales 
Step3 - Select the format then header where we have to configure the logo. 
Step4 - By pressing F4 or clicking on print style, choose image 
Step5 - On the screen new find appears  , in this field remove PATH and specify image path with the image name. 
Step6 - and remove zero and specify length and width then after save and check preview/print.

The invoice printout is truncated and not printing fully. What settings do I need to adjust to fix this?

If your invoice printout is truncated and not printing fully in BUSY, here are the steps to resolve the issue:
Confirm whether your invoice format is standard or designed.
(For Standard Format):
Step 1: If you're using the standard format and the printout is still truncated, you need to configure your hardware settings.
Step 2: Adjust the top and left margins and consider shrinking the printing percentage to ensure the invoice prints correctly.
(For Designated Format):
Step 1: If you're using a custom-designated format, go to Administration, then Configuration, and select Invoice or Document Printing.
Step 2: Choose Advanced, then select the sales invoice and your designated format.
Step 3: In the Page Setting option, locate the printer configuration.
Step 4: Configure the hardware settings for standard invoice printing, including adjustments to the top and left margins and printing percentage.
By following these steps, you can ensure that all the information on the invoice is printed correctly without being truncated.

My invoices are not printing properly and are cutting off content. How can I fix invoice printing issues?

If your printing is not showing properly and is cutting off content, follow these steps.
 Step 1. Go to Administration,then Configuration, and click on Hardware Configuration.
 Step 2. Adjust your page margins in the hardware configuration settings.
 Step 3. For advanced formatting, go to Administration, click on Configuration, and select Invoice Document Printing.
 Step 4. Click on Advanced Format and select your desired format.
 Step 5. Set the alignment for the Header, Body, or Footer. Adjust the alignment as needed and click on 'Preview' to verify if it is set correctly.
 Step 6. Click on Page Setting. If you enable Set Printer Configuration, you can set the margins in this section as well.
 Step 7. Ensure that the printer settings are correct and properly aligned.
 Step 8. Make sure you have the latest printer drivers installed on your computer.
 Step 9. Try printing a different document directly from your computer.

How can I customize the invoice format and layout as per my business needs for GST compliance?

If you wants to customise the invoices format as per your business nesds,you need to add it in advanced format,follow these steps
 Step 1: Go to Administration and click on configuration tab.
 Step 2: Click on Invoice / Document Printing and choose Advanced.
 Step 3: After selecting the voucher type that you want to customize (for example, sale or purchase, etc), you will see the name of your format below it.
 Step 4: Clicking on the format name will allow you to customize different parts of the printing format, such as the header, body, & footer etc.
 Step 5: In advance format we have give layouts such as A5, slip 3 inch, slip 4 inch. further you can also customize it as per your paper layout.
 Note:If you wants to design or customise format as per your needs,it is on chageable basis depending upon the needs in invoice format

The invoice printout is small and hard to read. How can I adjust print settings for proper invoice printing?

If the invoice printout is small and hard to read, you need to confirm the below steps:
Step 1: First, confirm whether the invoice format is standard or designed.
Step 2: If standard, then go to Administration, then Configuration, then Hardware Configuration. Set the margin according to the invoice format (top and left) and shrink printing%, and make sure in its local printer the printer paper size should be A4.
Step 3: If the designated format is used, go to Administration, then Configuration, then Invoice or Document Printing, then Advanced, select the sale invoice, then select the particular designated sales invoice format, and adjust the paper size.
Step 4: You can ensure that all the information on the invoice is printed properly without being cut off.
Step 5: You should print from BUSY in direct mode, not from preview mode, so it comes out in an accurate way and is not too small.

My customized invoice fields are not visible when I generate invoice PDFs. How do I fix this?

If your customized invoice fields are not visible when you generate invoice PDFs in BUSY, you can try the following steps to fix this issue:
 1. Check the configuration settings: Make sure that the customized fields are enabled and visible in the invoice configuration settings.
 2. Verify the template design: Ensure that the customized fields are properly placed in the invoice template design. You may need to adjust the layout or formatting of the template.
 3. Test with a sample invoice: Generate a test invoice with the customized fields and check if they are visible in the PDF. If not, review the template design and configuration settings again.
 4. Contact BUSY support: If the issue persists, it is recommended to reach out to the BUSY support team for further assistance. They can help troubleshoot the problem and provide specific guidance to fix the issue.

How can I fit more lines in the invoice printout if not all entries are displayed?

the advanced invoice document printing configuration in BUSY, specifically the full body setting and the option to specify the number of entries on one page. These options can be very useful for customizing invoice templates and controlling the layout of your invoices.
 Step 1 ; navigate to the invoice customization or template editing area.
 Step 2 : In the invoice template or format editor, look for an option to select the Full Body setting. 
 Step 3 : Within the Full Body customization options, there should be an option to specify the maximum number of entries or lines that should appear on one page of the invoice.
 Step 4 : Customize the body lines of the invoice template to include the necessary fields, such as serial numbers or item numbers, as per your requirement.
 Step 5 : After making the necessary changes, save your customized invoice template.

Why can't I remove the extra address showing up on invoices?

If You Want To remove the extra address showing up on invoices follow thse steps: 
 1.Open the BUSY then open Company. 
 2.For Standard Format In company menu click on edit company option & Edit your Address. 
 3.For designing Format Go to the Administration. 
 4.Then click on configuration. 
 5.Then Click on Invoice Document Printing Then Click on Advance Format. 
 6.Select Your Format in Which You Want To Chnage address. 
 7.Then Click on the option in Which You Want To Change Address Like Header, Body, Footer. 
 8.Then Change Alingment Accordingly & Click on Preview for Checking its Set Correctly. 
 9.You can contact your dealer for assistance Because Customization Comes under Chargable Basis. 
 10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

What options are available for customizing invoices and transaction records?

Yes, we can customize invoice in BUSY. We can add it field as per our requirement in Advanced Format.
Pls Follow the Below Steps:
Step1 : Administration
Step 2: Configuration
Step 3: Invoice Document printing 
Step 4: Advanced
Step 5: Select Voucher Type 
Step 6: Create Format
Step 7: Add the field Accordingly in Header, Body and Footer Part.
Step 8: In Page setting option, mention it details for format.
For Transaction :
In BUSY, We can create Dual Voucher, Accounting Voucher and Pure Inventory Voucher.
Dual Voucher : Here Accounting and Inventory both get hit. Vouchers which are Sales, Purchase, Sales Return and Purchase Return.
Accounting Voucher : It refers to where only Accounting get hit. Vouchers which are Payment, Receipt, Journal,Contra, Debit and Credit note without Items.
Pure Inventory Voucher : It refers to where Only Inventory get hit. Vouchers which Matrial issue to party, Material Receive from Party, Stock Journal, Stock Transfer, Production and Unassemble.

Frequently AskedQuestions