Frequently Asked
Questions

Q: The printed invoice shows asterisks instead of quantities. How can I resolve this printing issue?

To address the issue of asterisks appearing instead of quantities on printed invoices in BUSY, consider the following steps: Step 1: Examine the invoice format where asterisks are replacing quantities. Step 2: Identify the location of fields, whether in the header, body, or footer. Navigate to the specific area where the fields are configured for printing quantities. Step 3: Increase the length of the quantity in the designated fields. Step 4: After adjusting the quantity length, reevaluate the printed output. If the problem persists, consider further increasing the character length until the issue is resolved. If the problem persists and the issue remains unresolved, please reach out to BUSY customer support at 8282828282 or send an email to support@busy.in for immediate assistance

Q: I want to customize the fields and layout of my invoice template. What are my options for doing this?

To customize the fields and layout of my invoice template, you need to follow the below steps: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Choose invoice or document printing. Step 4: Click Advanced. Step 5: Select Sales Invoice as the document type. Step 6: Modify or customise the default invoice template. Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support. These steps will allow you to customise your invoice format according to your needs.

Q: The barcode and e-way bill details are not showing properly on my print. What should I check to fix this?

If you are unable to print barcode and Eway bill details on your invoice then follow the steps as below: 1. Firstly check the preview of the invoice is showing correctly or not. 2. If preview is correct but having issue with print then you need to check the paper size selected as per printer and format. 3. If the preview is also showing inappropriate details then you can check the advance format configuration through : Step 1: Go to administration Step 2. Click on configuration Step 3. Click on Invoice document printing and select Advance Step 4. Select the transaction type and Format Step 5. Check the preview from here Step 6. Configure Required feild of barcode and Eway bill details here and then check the invoice preview.

Q: How do I remove the extra spaces before the rupee symbol in the invoices?

In standard format you can not change about space in but in design format to remove the extra spaces before the rupee symbol in the invoices, you can edit or Modify invoice format and remove space manually and you can do by follow some steps: Step 1: Go to administration and then click on Configuration. Step 2: Now click on Invoice Document printing and then click on Advance. Step 3: Now select Voucher type and then select format in which you to remove space Step 4: Now select Body part and remove space from field for symbol If you are not able to do the same as there are coding in format then you can contact to you person from whom you have design this format.

Q: How can i change the font, sizes and margin in invoice printing?

In BUSY standard invoice print format, you cannot change fonts, sizes, and margins as the standard format is software in build. However, you can customize the invoice format by following these steps: Step 1: Go to Administration section, then click on Configuration option. Step 2: Select Invoice/Document Printing and choose the Advance option. Step 3: Select the required voucher type and click on Add format option to create new format. Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding and chang customise fonts, sizes and margins as well. Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.

Q: Want to Print Copy Title Outside of Invoice Border lines.

In BUSY All the content print within Invoice Border lines, But We can Print 1 line in Tp & 1 line in bottom outside in Border using some Command. To Print 1 line outside of border In top & in Bottom, Please try the following steps: Step 1 : Take a backup of your existing invoice format. Step2 : Go to the invoice Header Section. Step2 : Select Print Style before starting the first line of Header. Step3 : same way go to the Invoice footer. Step4 : in the Last line of Footer Select and Write your matter you want to show after the border lines. Note : We are not recommending more than One line print outside of the border, it will disturb print alignment.

Q: How can I change font, sizes, margins in voucher printouts?

In BUSY standard invoice print format, you cannot change fonts, sizes, and margins as the standard format is software in build. However, you can customize the invoice format by following these steps: Step 1: Go to Administration section, then click on Configuration option. Step 2: Select Invoice/Document Printing and choose the Advance option. Step 3: Select the required voucher type and click on Add format option to create new format. Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding and chang customise fonts, sizes and margins as well. Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.

Q: How do I customize invoices and Documents is BUSY?

To customise invoices and document printing in BUSY,follow the steps: Step 1: Go to Administration Step 2: Configuration Step 3: Invoice/Document Printing Step 4: Standard: You can configure documents with a basic design Step 5: Advanced: You can configure documents for more advanced features and can design full documents or invoices as per your requirements. Step 6: Select the format or create the new format Step 7: Design the format with different styles and fields etc. Step 8: Save and Preview then Make adjustments as needed. Step 9: Use the format for the print The Invoice documents are typically structured into three main parts 1. Header 2. Body 3. Footer In BUSY, you can modify various aspects of documents, including fields, layouts, colors, styles, fonts, and the addition of logos or other details.

Q: How can I edit or update the place details (city, district, etc.) on the invoice template?

To add city district in BUSY print invoice,you need to follow : Step 1 : CLick on administration Step 2 : Configuration Step 3 : Invoice/document printing Step 4 : Advanced Step 5 : Select voucher type Step 6 : Select format or can add new to add city district in invoice format OR Step 1 : CLick on administration Step 2 : Configuration Step 3 : Invoice/document printing Step 4 : Standard Step 5 : Select voucher type Step 6 : In heading or address to add city district in ivoice OR Also you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in that will be customize on chargeable basis"

Find Solutions to Common Issues Related to printing-problems - invoice designing modification

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The printed invoice shows asterisks instead of quantities. How can I resolve this printing issue?

To address the issue of asterisks appearing instead of quantities on printed invoices in BUSY, consider the following steps:
 Step 1: Examine the invoice format where asterisks are replacing quantities.
 Step 2: Identify the location of fields, whether in the header, body, or footer. Navigate to the specific area where the fields are configured for printing quantities.
 Step 3: Increase the length of the quantity in the designated fields.
 Step 4: After adjusting the quantity length, reevaluate the printed output. If the problem persists, consider further increasing the character length until the issue is resolved.
 If the problem persists and the issue remains unresolved, please reach out to BUSY customer support at 8282828282 or send an email to support@busy.in for immediate assistance

I want to customize the fields and layout of my invoice template. What are my options for doing this?

To customize the fields and layout of my invoice template, you need to follow the below steps: 
 Step 1: Go to Administration. 
 Step 2: Select Configuration. 
 Step 3: Choose invoice or document printing. 
 Step 4: Click Advanced. 
 Step 5: Select Sales Invoice as the document type. 
 Step 6: Modify or customise the default invoice template. 
 Step 7: If you are still unable to modify or customise the default invoice template, contact your local partner dealer at BUSY. They can provide chargeable support for this. If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support. 
 These steps will allow you to customise your invoice format according to your needs.

The barcode and e-way bill details are not showing properly on my print. What should I check to fix this?

If you are unable to print barcode and Eway bill details on your invoice then follow the steps as below:
1. Firstly check the preview of the invoice is showing correctly or not.
2. If preview is correct but having issue with print then you need to check the paper size selected as per printer and format.
3. If the preview is also showing inappropriate details then you can check the advance format configuration through : 
Step 1: Go to administration
Step 2. Click on configuration
Step 3. Click on Invoice document printing and select Advance
Step 4. Select the transaction type and Format
Step 5. Check the preview from here 
Step 6. Configure Required feild of barcode and Eway bill details here and then check the invoice preview.

How do I remove the extra spaces before the rupee symbol in the invoices?

In standard format you can not change about space in but in design format to remove the extra spaces before the rupee symbol in the invoices, you can edit or Modify invoice format and remove space manually and you can do by follow some steps:
Step 1: Go to administration and then click on Configuration.
Step 2: Now click on Invoice Document printing and then click on Advance.
Step 3: Now select Voucher type and then select format in which you to remove space 
Step 4: Now select Body part and remove space from field for symbol
If you are not able to do the same as there are coding in format then you can contact to you person from whom you have design this format.

How can i change the font, sizes and margin in invoice printing?

In BUSY standard invoice print format, you cannot change fonts, sizes, and margins as the standard format is software in build. However, you can customize the invoice format by following these steps:
Step 1: Go to Administration section, then click on Configuration option.
Step 2: Select Invoice/Document Printing and choose the Advance option.
Step 3: Select the required voucher type and click on Add format option to create new format.
Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding and chang customise fonts, sizes and margins as well.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.

Want to Print Copy Title Outside of Invoice Border lines.

In BUSY All the content print within Invoice Border lines, But We can Print 1 line in Tp & 1 line in bottom outside in Border using some Command.
To Print 1 line outside of border In top & in Bottom, Please try the following steps:
Step 1 : Take a backup of your existing invoice format.
Step2 : Go to the invoice Header Section.
Step2 : Select  Print Style before starting the first line of Header.
Step3 : same way go to the Invoice footer.
Step4 : in the Last line of Footer Select  and Write your matter you want to show after the border lines.
Note : We are not recommending more than One line print outside of the border, it will disturb print alignment.

How can I change font, sizes, margins in voucher printouts?

In BUSY standard invoice print format, you cannot change fonts, sizes, and margins as the standard format is software in build. However, you can customize the invoice format by following these steps:
Step 1: Go to Administration section, then click on Configuration option.
Step 2: Select Invoice/Document Printing and choose the Advance option.
Step 3: Select the required voucher type and click on Add format option to create new format.
Step 4: Now, Click on the newly created format then configure the header, body and footer through HTML coding and chang customise fonts, sizes and margins as well.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner.

How do I customize invoices and Documents is BUSY?

To customise invoices and document printing in BUSY,follow the steps:
Step 1: Go to Administration 
Step 2: Configuration 
Step 3: Invoice/Document Printing
Step 4: Standard: You can configure documents with a basic design 
Step 5: Advanced: You can configure documents for more advanced features and can design full documents or invoices as per your requirements.
Step 6: Select the format or create the new format
Step 7: Design the format with different styles and fields etc.
Step 8: Save and Preview then Make adjustments as needed.
Step 9: Use the format for the print
The Invoice documents are typically structured into three main parts
1. Header
2. Body
3. Footer
In BUSY, you can modify various aspects of documents, including fields, layouts, colors, styles, fonts, and the addition of logos or other details.

Is there an option to mark or change the color of a bill to show that its late in print invoice?

to mark or change the color of a bill to show that its late in print invoice,for Advanced format follow these steps:
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice / Document Printing and choose Advanced.
Step 3: After selecting the voucher type that you want to customize (for example, sale or purchase, etc), you will see the name of your format below it.
Step 4: Clicking on the format name will allow you to customize different parts of the printing format, such as the header, body, & footer etc.
Step 5: In advance format we have give layouts such as A5, slip 3 inch, slip 4 inch. further you can also customize it as per your paper layout.

How can I edit or update the place details (city, district, etc.) on the invoice template?

To add city district in BUSY print invoice,you need to follow :
 Step 1 : CLick on administration
 Step 2 : Configuration
 Step 3 : Invoice/document printing
 Step 4 : Advanced
 Step 5 : Select voucher type
 Step 6 : Select format or can add new to add city district in invoice format
 OR 
 Step 1 : CLick on administration
 Step 2 : Configuration
 Step 3 : Invoice/document printing
 Step 4 : Standard
 Step 5 : Select voucher type
 Step 6 : In heading or address to add city district in ivoice
 OR
 Also you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in that will be customize on chargeable basis"

Frequently AskedQuestions