Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
I want to mark my company as a service provider instead of a goods provider in BUSY. How can I change the company master details?
If you wants to mark you company head as service provider in invoice in BUSY,you can follow these steps for standard format
Step 1 Open your company and go to administartion
Step 2 Go to configuration and then select invoice /document printing,then standard
Step 3 Now select standard document for configuration like sales invoice and configuration window will be opened
Step 4 In header field,you can mention service provider for your comapny and save the changes
Step 5 Now preview sales invoice and then you can check your company marks as service provider for service invoices will be shown in header part after company name
The printed invoice and E-Way bill are coming out separately. How can I print them together on the same page?
If you want to print E-way bill details in your invoice, follow these steps.
Step 1. Go to Administration select Configuration and click on Invoice Document Printing.
Step 2. Click on 'Standard' and select the invoice for which you Enable Eway Bill details.
Step 3. Navigate to Optional Fields/Transport Details Printing. If you have selected As mentioned below, choose the fields you want to include, such as GRR no., Transport, Vehicle no., Station, E-way Bill No., and save your settings.
Step 4. If you are using an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.
How do I print invoices and bills from BUSY? Do I need a printer?
Yes, you will need a printer connected to your computer to print the invoice and here are the steps for the print invoice:
Step 1: Go to Transaction menu
Step 2: Click on voucher option
Step 3: Then click on List option
Step 4: specify date range and open the list of the voucher
Step 5: Then open a particular voucher and clcik on print option or press CNTRL+P
Step 6: Then select sale invoice or purchase invoice and then select format name and no. of copies as per your requirement
Step 7: Then click on Print option and print the invoice
Can you help me change the company address in the invoice printing?
Please follow the below steps:
Step 1: Go to Administration menu
Step 2: Click on configuration
Step 3: Then click on invoice / documents printing option
Step 4: For standard format click standard option and then click on sale invoice
Step 5: from here you can change your company address and save
or
Step 4: For designed invoice click on advance option and then press enter on sale
Step 5: Select format then click on copy to disk option and copy the format as backup
Step 6. Then click on header option, you will get your current printing address, you have to change it from here and then save
The printed bills have incorrect alignments of logo/text what should I do?
In BUSY, You cannot change the text allignment in standard format. However, You can follow the steps to change the height and width of logo in BUSY:
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice/Document Printing and choose Standard.
Step 3: Choose the voucher type such as sale, sale return, etc.
Step 4: Update the width and height of your logo as per your requirement and save the configuration.
If you want to modify the advance format then you can contact to your local channel partner or in BUSY customer support helpline at 8282828282 as format designing is a paid service.
How do I customize invoices in this software? I want to add my company logo but cannot find any option to do so.
To add logo of company in invoice , you can follow then steps below:
Step 1: Go to administration
Step 2: Then go to configurations and select option invoice / document printing
Step 3: Click on standard and selcet then invoice you want to print company logo on
Step 4: Then mention yes in print logo
Step 5: Mention then path of the image of logo the type of image file should be jpg
Step 6: Select position and print type
Step 7: Mention measurement of hight and width of the logo
Step 8: Save the configuration.
By following you wil be able to print logo in your invoice .
The printed invoice format is not showing the tax amount. How can I enable this?
First of all you have to check in which format you are printing the bill.
If you print in standard format please follow these steps:
1. Go in administration then go in configuration
2. Then Go in Invoice/Document printing then click on standard
3. Then select invoice type and click on self configured
4. Then check character mention in tax column or not and total
character should be 136 for portraita and 158 for Landscape
If you print bill in deisgn format then check field of tax properly apply, Further contact your registered dealer for this
Correcting units displayed on invoices in BUSY when entered as meters but printed as rolls.
If after correcting unit in voucher its showing correct in invoice but while print showing wrong then
you need to follow the steps
Step1 Go to administration menu and click on configuration
Step2 Click on Invoice document printing and select standard and then click sales invoice
Step3 click on self configured option and check which unit option you have selected
unit or Alt unit if in item master you make main unit as meter and alternate unit is roll and if you want to
show meter in print then select unit option in self configuration and save
What steps should I take if BUSY prints blank or incomplete invoices?
If BUSY prints blank or incomplete invoices, you can take the following steps to resolve the issue:
1. Check your printer settings and ensure that it is properly connected and functioning.
2. Verify that you have selected the correct invoice template and layout in BUSY.
3. Make sure that all the necessary information, such as customer details, item descriptions, and pricing, are entered correctly in the invoice.
4. Check if there are any formatting issues or missing data in the invoice template.
5. Update your software to the latest version to ensure compatibility and bug fixes.
6. If the issue persists, contact BUSY customer support for further assistance.
The party name and other fields are getting cut off on BUSY invoices. How can I fix the formatting to prevent this?
If you print invoice in standard format please check these steps:
1. Go in administration then go in configuration
2. Then go in invoice/document printing click on standard
3. click on invoice type like sale invoice and click on self configured and check character
If you print invoice in Design format then follow these steps:
1. Go in administration then Go in configuration
2. Then Go in invoice/Document printing click on advanced
3. Select invoice type and select format
4. Then go in header and check party name field and other field
note - For design format you can contact to your Registered dealer