Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
What troubleshooting can I do if the signature image is not appearing properly?
If the signature image is not appearing properly, you can try the following troubleshooting steps:
1. Check the file format and size of the signature image. Make sure it is in a supported format (such as JPEG or PNG) and within the recommended size limits.
2. Verify the file path and location of the signature image. Ensure that it is saved in the correct folder or directory where the software can access it.
3. Rename the signature image file to match the user's name in BUSY exactly. This is important for the software to recognize and display the signature image correctly.
4. Clear the cache and temporary files of the software. Sometimes, outdated or corrupted cache files can cause issues with displaying the signature image.
5. Restart the software and try generating the bill again. This can help refresh the system and resolve any temporary glitches that may be affecting the signature image.
If the issue persists after trying these troubleshooting steps, it is recommended to reach out to BUSY customer support for further assistance.
Why am I unable to view the party details in print even after updating the pin code?
To print pincode you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In left side you will see option of print party details
Step 7. Press y for yes the option
Step 8. You will get some option to print
Step 9. Enable party pincode
Step 10. Save the configuration.
Now you can check the party pin code in print.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
I want to show pricing per piece as well as per kg on my invoices. How can I add this?
To add pricing per piece as well as per kg on invoice you need
to follow the steps
Step1 go to administration menu click on configuration
then click to feature options
Step2 click to inventory option and enable alternate unit of items and save
Step3 go to administration menu and click to master then Go to the item master and open it in modify mode and fill the main
unit as pcs and alternate unit as kgs
Step4 make sale price applied on both unit option and save
Step5 go to administartion menu click on configuration then invoice document printing and select standard then sale invoice
Step6 click on self configured optionand enable alt. Qty price
and save
Step7 in voucher mention the alternate price while alternate qty window appear and save the voucher
Step8 now while print from standard format you can see both the rate price per pcs and price per kg
How do I set the default number of copies for the print of sale voucher?
If you want to set the default number of copies for your sale voucher please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Then select the voucher series configuration option
Step 3: Now select the voucher such as sale
Step 4: Select the series name and then click on voucher configuration button
Step 5: Then select the print sales invoice after saving option as Y then click on configure button available at right
Step 6: Select format as required such as A5 or standard etc
Step 7: Now select the specify default number of copies option as Y to enable it
Step 8: Then specify number of copies as 1,2 and 3 etc as required
Step 9: Save the changes
Step 10: Then go to transactions menu and open the sales voucher from modify mode
Step 11: Press the Key ALT+P or click on print option and select the sales invoice and then you will be able to see default number of copies as you specified
How do i print user signature and e-invoice IRN no. in invoice?
To print user signature and IRN no. of E-invoice :
Step 1: Go to administration Menu
Step 2: Click on Configuration
Step 3: Then click on Feature and option
Step 4: Then click on General feature
Step 5: Then enable Maintain Image and signature with user as Y then click on configuration box
Step 6: Then tick on the second option of maintain signature image with user
Step 7: Then specify the path of the image folder ( make sure to rename user sign image as companys login user name) and click on OK button
Step 8: Then save the configurations
Step 9: Then click on Invoice/document printing option from Configuration
Step 10: Then click on standard option
Step 11: Then select invoice and enable Print user signature as Y
Step 12: Enable E-inv. IRN/Ack. no./Ack date as Y
Step 13: Then save the configurations by click on save button
How can I display the combined CGST rate and SGST rate in a single column on an invoice during printing?
To combine the CGST rate and SGST rate in single column on standard invoice printing format, follow these steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: select the Invoice document printing option then choose the standard
Step 3: Now, select the required voucher type like sale, purchase etc then go to body section that appear in top right side.
Step 4: select the self configured option then click on configuration box.
Step 5: Here, Specify the required no of characters for item tax rate field and remove for CGST% and SGST%. Ensure the total width should be 80 or 96 or 136 for portrait print and 158 for landscape mode.
Step 6: Now same the configuration and check the print.
Noet- To customize the invoice template , you can reach out to your authorized channel partner or feel free to contact on our custom support at 8282828282. Format customization is a chargeable process.
Why are contact details of my clients not showing up on invoices generated from BUSY?
To address the issue of missing contact details of client on invoices generated from BUSY, you can follow the steps outlined below:
Check Account Master: Verify that the contact details of your clients are correctly entered in the Account Master. Ensure that the information is complete and accurate, including names, addresses, and contact numbers.
Enable Party Details in Standard Printing Configuration: Make sure that the party details are enabled in the standard printing configuration. This setting is crucial for including client contact details on invoices. Follow these steps:
1. Go to Administration and click on Configuration.
2. Select Invoice/Document printing and then click on standard
3. Select Invoice and then enable print party details and tick as per required field such as PAN, E-mail ID, Mobile No. etc.
Update and Save Changes: After making any necessary changes to the Account Master or printing configuration, be sure to save the updates.
How do I configure the units to show on invoices can I show both primary and alternate units?
To configure the units to show on invoices in BUSY, you can enable the alternate unit feature
For enable please follow these steps:
1. Go in administration
2. Then Go in configuration
3. Then Go in Features/option
4. Then Go in inventory and enable alternate unit feature
This feature available in standard and enterprise model not available in basic model
For Print unit on invoice please follow these steps:
1. Go in administration
2. Then Go in configuration
3. Then Go in Invoice/document printing
4. Then Go in standard
5. Then select invoice type
6. Then click on self configured and mention charcter which unit you want print
7. Total limit should not exceed 136 but in landscape it is 156
If you want in design format for this you can contact your dealer or our team and it is paid service.
How do I create a QR code for a B2C invoice?
If you want to create a QR code for a B2C invoice you need to follow these steps:
Step 1: Go to administration menu then click on configurations sub menu
Step 2: Now click on features and options tab and click on GST/VAT option
Step 3: Make sure e invoice required option is enabled
Step 4: Select B2C QR code required option as Y to enable it and click on configuration button available at his right
Step 5: Specify the required fields such as Name,UPI ID,Bank account number and IFS code etc and click on button and save the changes
Step 6: Go to administration menu again then click on configuration sub menu
Step 7: Select invoice and document option and click on standard option
Step 8: Select the voucher such as sale invoice.
Step 9: Enable print B2C QR code option and save the changes
Step 10: Go to transactions menu and open the voucher such as sale and check the print preview of invoice
I am unable to print the invoice from BUSY. What should I do to resolve this?
To resolve the issue of being unable to print invoices from
BUSY You can try the following steps
If you are using Default Standard format for print then follow the steps
Step1 check the printer configuration from control panel hardware printer
setting and make sure printer installed in system properly
Step2 Try a test print to ensure its printing properly if not printing Contact
Hardware person
Step3 If printer working properly then open BUSY comapny and click on
Configuration and then on hardware configuration and set default printer
Step4 Then try from print standard format
If you are using advance format the follow the steps
Step1 Go to Administraion menu and click on configuration
Step2 Click on Invoice document printing and then click on advance
Step3 select voucher and the format
Step4 Go to Page setting
Step5 If their was set default printer enabled then go to its configuration
and set the printer name and save.
