Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
How do i print user signature and e-invoice IRN no. in invoice?
To print user signature and IRN no. of E-invoice :
Step 1: Go to administration Menu
Step 2: Click on Configuration
Step 3: Then click on Feature and option
Step 4: Then click on General feature
Step 5: Then enable Maintain Image and signature with user as Y then click on configuration box
Step 6: Then tick on the second option of maintain signature image with user
Step 7: Then specify the path of the image folder ( make sure to rename user sign image as companys login user name) and click on OK button
Step 8: Then save the configurations
Step 9: Then click on Invoice/document printing option from Configuration
Step 10: Then click on standard option
Step 11: Then select invoice and enable Print user signature as Y
Step 12: Enable E-inv. IRN/Ack. no./Ack date as Y
Step 13: Then save the configurations by click on save button
How can I display the combined CGST rate and SGST rate in a single column on an invoice during printing?
To combine the CGST rate and SGST rate in single column on standard invoice printing format, follow these steps:
Step 1: Go to administration section and then click on configuration tab
Step 2: select the Invoice document printing option then choose the standard
Step 3: Now, select the required voucher type like sale, purchase etc then go to body section that appear in top right side.
Step 4: select the self configured option then click on configuration box.
Step 5: Here, Specify the required no of characters for item tax rate field and remove for CGST% and SGST%. Ensure the total width should be 80 or 96 or 136 for portrait print and 158 for landscape mode.
Step 6: Now same the configuration and check the print.
Noet- To customize the invoice template , you can reach out to your authorized channel partner or feel free to contact on our custom support at 8282828282. Format customization is a chargeable process.
Why are contact details of my clients not showing up on invoices generated from BUSY?
To address the issue of missing contact details of client on invoices generated from BUSY, you can follow the steps outlined below:
Check Account Master: Verify that the contact details of your clients are correctly entered in the Account Master. Ensure that the information is complete and accurate, including names, addresses, and contact numbers.
Enable Party Details in Standard Printing Configuration: Make sure that the party details are enabled in the standard printing configuration. This setting is crucial for including client contact details on invoices. Follow these steps:
1. Go to Administration and click on Configuration.
2. Select Invoice/Document printing and then click on standard
3. Select Invoice and then enable print party details and tick as per required field such as PAN, E-mail ID, Mobile No. etc.
Update and Save Changes: After making any necessary changes to the Account Master or printing configuration, be sure to save the updates.
How do I configure the units to show on invoices can I show both primary and alternate units?
To configure the units to show on invoices in BUSY, you can enable the alternate unit feature
For enable please follow these steps:
1. Go in administration
2. Then Go in configuration
3. Then Go in Features/option
4. Then Go in inventory and enable alternate unit feature
This feature available in standard and enterprise model not available in basic model
For Print unit on invoice please follow these steps:
1. Go in administration
2. Then Go in configuration
3. Then Go in Invoice/document printing
4. Then Go in standard
5. Then select invoice type
6. Then click on self configured and mention charcter which unit you want print
7. Total limit should not exceed 136 but in landscape it is 156
If you want in design format for this you can contact your dealer or our team and it is paid service.
How do I create a QR code for a B2C invoice?
If you want to create a QR code for a B2C invoice you need to follow these steps:
Step 1: Go to administration menu then click on configurations sub menu
Step 2: Now click on features and options tab and click on GST/VAT option
Step 3: Make sure e invoice required option is enabled
Step 4: Select B2C QR code required option as Y to enable it and click on configuration button available at his right
Step 5: Specify the required fields such as Name,UPI ID,Bank account number and IFS code etc and click on button and save the changes
Step 6: Go to administration menu again then click on configuration sub menu
Step 7: Select invoice and document option and click on standard option
Step 8: Select the voucher such as sale invoice.
Step 9: Enable print B2C QR code option and save the changes
Step 10: Go to transactions menu and open the voucher such as sale and check the print preview of invoice
I am unable to print the invoice from BUSY. What should I do to resolve this?
To resolve the issue of being unable to print invoices from
BUSY You can try the following steps
If you are using Default Standard format for print then follow the steps
Step1 check the printer configuration from control panel hardware printer
setting and make sure printer installed in system properly
Step2 Try a test print to ensure its printing properly if not printing Contact
Hardware person
Step3 If printer working properly then open BUSY comapny and click on
Configuration and then on hardware configuration and set default printer
Step4 Then try from print standard format
If you are using advance format the follow the steps
Step1 Go to Administraion menu and click on configuration
Step2 Click on Invoice document printing and then click on advance
Step3 select voucher and the format
Step4 Go to Page setting
Step5 If their was set default printer enabled then go to its configuration
and set the printer name and save.
Why am I unable to modify parts of my invoice like logo position that seem simple to change?
To modify logo position in standard print you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In right side you will get the option of print logo
Step 7. In logo position you will get three options of position
Step 8. Now you can select logo position in logo field.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
Why is the e-way bill number not getting printed even though it is showing in the acknowledgement?
In E-way bill directly it is print and you can't change anything in this format because it is directly print from E-way bill portal.
For print E-way bill number in standard format please follow these steps:
1. Go in Administration then go in configuration
2. Then go in invoice/document printing click on standard
3. Select invoice type like sale invoice
4. Then click on Optional Fields/Transport Detail printing
5. Then click on as mentioned below and click on E-way bill number and save then click on save again
For print e-way bill number in design format please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in invoice/document printing click on advanced
3. Select invoice type and select format
4. Check in format and check E-way bill number field apply or not
Note- Before change in design format must copy your format or contact to your Registered dealer.
How to show list price and discount percentage in BUSY sales invoice print?I am having trouble logging into BUSY. What should I do?
1.To Configure List prices and discount percentage in standard ales invoice print, follow these steps:
Step 1: Go to Administration then click on Configuration menu
Step 2: Choose the invoice document printing standard option then select sales invoice.
Step 3: Now, click on self configured tab in Body menu appear in Top right side of screen.
Step 4: Configure for List price and Discount percentage column width and save the configuration.
2.To Configure List prices and discount percentage in advance sales invoice print, follow these steps:
Step 1: Go to Administration then click on Configuration menu
Step 2: Choose the invoice document printing advanced option then click on sales invoice and then select the sales format.
Step 3: Now, You can configure for List prices and discount percentage through HTML coding.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner."
Why am I unable to view customer details like name, phone number etc. on the invoice?
There can be several reasons you unable to view customer details like name, phone number etc. on the invoice print in standard
1. Make sure that the details you want to view in invoice print have been filled in party master.
2. Ensure that the details you want to print in standard format, is configured in standard format or not.
To print party details in standard format you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In left side you will get an option of print party details press y to that option
Step 7. You can enable the available party details options to print
Step 8. Save the configuration.
