Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Why is the invoice printing on two pages when I only want a single page print?
To Print invoice in a single page you must not excced the page lines Still if your standard design page exceeded to second page with a single line then you can follow the steps
Step1 go to administartion menu and click on hardware configuration
Step2 select line per page normal as maximum 63 and save
Step3 If you are using any custom design then your page setting should be also under 63 lines including header footer and body part
How do I print bills receivable in portrait mode instead of landscape mode?
To print bills receivable in portrait mode instead of landscape mode, you need to follow the below mentioned steps:
Step 1: Go to Display Menu
Step 2: Click on Outstanding report and then Bills receivable
Step 3: Open the bills receivable report
Step 4: Click on Print and then Select as it is from grid
Step 5: In that window the option of Portrait and Landscape
Step 6: Select the Portrait instead of Landscape
Step 7: Then click on OK and print
How to select the print sequence when multiple formats are saved?
To Configure default sales print format , follow these below steps:
Step 1: Go to administration then click on Configuration menu
Step 2: Now, Select the voucher series configuration and then click on Sales tab
Step 3: Next, Choose the required series then click on Voucher configuration display at right side of screen.
Step 4: Specify Y to enable print sales invoice after saving then click on Configure tab
Step 5: Choose the required format in print invoice format1 then save the configuration.
Why is the discount column not visible in my invoice?
If discount Column is not visible on invoice and you print from standard format then you need to follow some steps:
Step 1: Go to the Administration and click on configuration.
Step 2: Now select Invoice document Printing and select standard option.
Step 3: Now select the Invoice and then click on Self configured option.
Step 4: Now enter character for discount column and make sure that total width should be 136.
Step 5: Now click on OK option and save the configuration.
Can I include an acknowledgment number in the invoice?
Yes you can include an acknowledgment number in the invoice, Follow below steps to configure:
Step 1: Go in administration.
Step 2: Then select configuration option.
Step 3: Click on invoice/document printing.
Step 4: Select standard format and select relevant voucher type.
Step 5: Then select Y in the option of Print E-INV.IRN/Ack No./Ack Date
Step 6: Save the configuration and check in invoice preview.
Note: For advanced format kingly contact to your channel partner as advanced format configuration is chargeable at our end.
Why are additional pages printing out along with my invoice? How can I prevent extra pages in invoice printout?
To prevent extra pages in invoice printout you can follow the steps.
Step 1. Go to administration menu click
Step 2. Configuration click
Step 3. Hardware configuration click
Step 4. Set line per page normal as 60 or 62.
Step 5. Set normal shrinking as 90 to 100.
Step 6. Also check display resolution, 1366*768 is compatible with BUSY software or you can try other resolution also if it's not working.
The invoice printout does not show the GST separately in column. How do I enable this?
If invoice printout does not show GST Separately in column,you can follow given steps:
Step 1:Go to The administration menu,
Step 2:Click configuration,
Step 3:Click invoice/Document printing,
Step 4:Click standard,
Step 5:Select sale invoice,
Step 6:In the Body column click self configured,here you can increase the width of GST column as CGST,SGST,IGST according to the total width,total width should be 136 only.
Now save this window,and GST will be shown serprately in column on your invoice printout.
How do I enter payment terms like days or days in BUSY purchase orders?
You can enter the payment terms on Terms and Conditions of purchase order printing format.
To do the same in BUSY follow these steps:
Step 1: Go to Administration and click on configuration tab.
Step 2: Click on Invoice / Document Printing and choose Standard.
Step 3: Select Purchase order and enter your payment terms in Terms & Conditions field then save changes.
Further, if you have any designed format then you need to contact them with whom you have customize it.
How can I print a credit note which was not printed earlier?
To reprint a credit note in BUSY, follow these steps:
Step 1: Go to transactions and click on credit note.
Step 2: Select modify and open voucher and now click on top tab print option or press shortcut key Ctrl + P.
Step 3: This will allow you to print the original copy of the credit note that was not printed earlier. However, if you want to convert it to PDF, you can only do so during the print process.
The Einvoice QR code is printing separately instead of on the invoice in BUSY. How can I fix this?
If you want to print an E-Invoice QR code In invoice, follow these steps.
Step 1. Go to Administration, select Configuration, and click on Invoice Document Printing.'
Step 2. Then click on Standard and select the invoice for which you generated the E-Invoice.
Step 3. Press 'Y' to print the E-Invoice/B2C QR Code.
Step 4. If you have an advanced or customized format, you can add the field for E-Invoice QR Code or IRN No., etc.