Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
How can I copy and save a format for the sales return or quotation same as sale?
To get sale return or quotation print same as sale invoice you have to match then printing configuration , follow the steps below:
Step 1: Go to administration.
Step 2: Then go to configuration and select invoice document printing and press enter in standard.
Step 3: Select sale and open it then check all the options enabled and disable
Step 4: Now select sale return and match then configuration with sale
Step 5: Do same with sale quotation also
The bill/invoice format I chose is not working. How can I change or fix the format?
When you print a bill, you will get multiple formats in dropdown from which you can choose format.
If invoice not print in design format then please follow these steps:
1. Go in administration then go in configuration
2. Then go in invoice/document printing then click on advanced
3. Then select format and check preview also you can check preview part wise
like header,body and footer
4. If issue in preview check field or contact to your Registered dealer
How do I configure the E-invoice generation options for printing the IRN number on bills?
For Print Irn Number on invoice please follow these steps:
1. Go in administration
2. Then Go in configuration
3. Then Go in Invoice/document printing
4. Then Go in standard Then select invoice type
5. Print e-invoice Irn/ack number yes and save
6. Then Print Invoice in standard format and check
If you want print E-invoice detail in design format for this you have to contact your registered dealer
The invoice address is pulling an old address, how do I fix this?
If old company address is printing in standard format then follow these steps:
Step 1: Go to Administration then click on configuration menu
Step 2: Choose the invoice/document printing then select standard
Step 3: select the required voucher type then update the company address and then save the format.
Note- If you are using advance format then modification will be on chargeable basis. you can contact on our support helpline at 8282828282 or can contact to your local channel partner.
How to print e invoice acknowledgement number with sale invoice in BUSY.
To print e invoice acknowledgement number with sale invoice in BUSY, follow below steps:
Step 1: Go to Administration menu and then click on Configuration
Step 2: Now click on Invoice document printing option and then standard option
Step 3: After that Select voucher type as sale invoice
Step 4: Now enable Print e invoice IRN and acknowledgement number or acknowledgement date option as Y and select Save option to save changes
Step 5: Then you can check by printing invoice.
Why does the mobile Mobile number not showing on bill ?
You if mobile number is not showing on bill then you need to follow some steps:
Step 1: Go to Company Menu and click on Edit company option.
Step 2: Now enter Mobile Number in field and save the changes.
Step 3: Now one prompt will come for change in standard format so you need to click on Yes option.If it is design Format then change in advance format and contact to person from whom you have design it.
I am unable to see the aliases I created for invoice line items when I generate the e-invoice. How can I enable the aliases to be printed along with part numbers?
If you want to see your alias of your item in E-invoice you need to select Alias in e-invoice generation window while generating E-invoice.
To print Alias on invoice follow the below mentioned steps:
Step 1: Go to Administration and then Configuration
Step 2: Click on Invoice document printing
Step 3: Select Standard Configuration
Step 4: Select Voucher type and then click on Self Configured
Step 5: Define the charecters for Item Alias
Step 6: Save the changes
What should I do if my BUSY is not allowing me to print bills and invoices?
If your BUSY is not allowing you to print bills and invoices, you can try the following steps to resolved the issue :
1. Make sure your printer is properly connected and turned on. Also ensure that it has enough paper and ink or toner.
2. Verify that the correct printer is selected in "Hardware configuration"setting in BUSY
3. You can access the print settings by going to the Print or Preview option in BUSY.
I am facing issues with printing invoices/bills in BUSY. What should I do to resolve this?
If you are facing issues with printing invoices/bills in BUSY, you can try the following steps to resolve the problem:
Step1: Check the printer is connecting to the system.
Step2: See that the printer connect as set default print
Step3: Step printer as default in BUSY in configuration
Step4: Update the printer driver or seek assistance from IT support.
Step5: If the printer is showing errors or printing gibberish, consider getting it serviced or replaced.
Why am I unable to print the invoice properly? It is splitting across two pages.
To print the invoice properly you can follow the steps.
Step 1. Go to administration menu click
Step 2. Configuration click
Step 3. Hardware configuration click
Step 4. Set line per page normal as 60 or 62.
Step 5. Set normal shrinking as 90 to 100.
Step 6. Also check display resolution, 1366*768 is compatible with BUSY software or you can try other resolution also if it's not working.