Frequently Asked
Questions

Find Solutions to Common Issues Related to printing-problems - standard configuration

FAQs

The shipping address of a party not showing on standard sale invoice. Why is this happening and how can I resolve it?

Please check the option billing shipping details from standard printing, to check this please follow the below steps:
 Step 1: Go to Administration Menu 
 Step 2: Click Configuration 
 Step 3: Click on Invoice/Document Printing 
 Step 4: Click on Standard and then select Sales Invoice 
 Step 5: Check whether Print Billing Shipping Details separately is enabled or not, if not, you can enable it and save the configuration and check.

I am unable to print invoices from BUSY. It shows an error related to Microsoft. How can I resolve this?

If you are unable to print Invoices and BUSY is shoiwng error realted to Microsoft then follow below steps to update Microsoft .NET Framework :
Step 1: Click on start menu andTurn window features on or off 
Step 2: Then select an option.Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
Step 3: Then restart the system & then check.

I am unable to generate or print invoices from BUSY. What could be the issue?

Below are the possibilities if there is an issue in printing:
Step : 1 Printer connectivity problems
Step: 2 Insufficient paper or ink.
Step: 3 Software compatibility issues.
Step: 4 Bug in software
Please check below steps to resolve:
Step 1: Update BUSY latest release, it may be bug in old release
Step 2: Check you are able to take print from another application like MS Word, PDF etc.
Step 3: Check your Invoice Format
Step 4: Printer status should be online

How do I enter bank account details in standard format in BUSY?

To enter bank account details in standard format in BUSY, follow below steps:
Step 1: Go to Administration menu and then click on Configuration submenu
Step 2: Then select on Invoice document printing option and then standard option
Step 3: After that Select voucher type as sale, purchase etc
Step 4: Here you can enter bank details in bank details field and select Save option to save the changes
Step 5: Then you can check by printing invoice.

Can I modify the standard BUSY invoice design to add my details?

If you want to modify the standard BUSY invoice design to add your details
then please follow the given steps
Step 1: Go to adminstration menu then configuration
Step 2: Then invoice document printing option then standard then list 
 of voucher type will be shown select in which you want to add 
 details.
Step 3: Then here you can see the various field for various information just
 add details in the respective field and save.

Can I add my business banking details on the invoice?

Yes, you can add your business banking detail on the invoice.
To add the invoice Follow the bellow mentioned Steps: 
Step 1: Go to administration and then configuration 
Step 2: Click on Invoice document printing and then select Standard
Step 3: Select the voucher types and then select series 
Step 4: Click on Voucher configuration or ALT+C
 Step 5: There was a option available Bank Details , Enable that option and add your bank details

Can the timing be included on the invoice?

Yes, you can include voucher creation timming on invoice by using these steps:
For standard format:
Step 1: Open your company then go to administration and click on configuration sub menu.
Step 2: Select invoice or document printing option then select standard option and choose the invoice type such as sales invoice, etc.
Step 3: Set Y on print voucher creation time option then save.
For advanced format you need to contact them who configure it for you.

What menu has the billing configuration options?

For change billing configuration in standard format follow these steps:
1. Go in Administration then go in configuration 
2. Then go in Invoice/Document printing then click on standard
3. Then select invoice type like sale invoice
4. Enable or Disable option according to your need 
5. Click on self configured and mention character what to do you want print but total charcater should be 136
Note - For design format you can contact to your authorized dealer

How to show the different sizes of the same item brand sequentially in invoice preview in BUSY?

If you want to show the different sizes of the same item brand sequentially in invoice preview from the below steps.
Step1 : Click on Administration
Step 2: Then Configuration
Step 3: Then Invoice Document printing 
Step 4: Then select the standard format and select the voucher type 
Step 5: Then enable the show parameter option and save it.
If you are printing from the design format then you need to add the parameter details field.

Why am I getting the wrong address while printing sale invoice from standard format in BUSY?

If you are getting wrong address while printing sale invoice from standard format in BUSY then follow below steps:
Step 1: Go to Administration menu and then click on configuration submenu
Step 2: Then click on invoice document printing option and select standard
Step 3: After that select sales invoice option and then click on save option
Step 4: Now change the address and press on save option to save changes and check by printing invoice.