Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Why am I unable to modify parts of my invoice like logo position that seem simple to change?
To modify logo position in standard print you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In right side you will get the option of print logo
Step 7. In logo position you will get three options of position
Step 8. Now you can select logo position in logo field.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
Why is the e-way bill number not getting printed even though it is showing in the acknowledgement?
In E-way bill directly it is print and you can't change anything in this format because it is directly print from E-way bill portal.
For print E-way bill number in standard format please follow these steps:
1. Go in Administration then go in configuration
2. Then go in invoice/document printing click on standard
3. Select invoice type like sale invoice
4. Then click on Optional Fields/Transport Detail printing
5. Then click on as mentioned below and click on E-way bill number and save then click on save again
For print e-way bill number in design format please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in invoice/document printing click on advanced
3. Select invoice type and select format
4. Check in format and check E-way bill number field apply or not
Note- Before change in design format must copy your format or contact to your Registered dealer.
How to show list price and discount percentage in BUSY sales invoice print?I am having trouble logging into BUSY. What should I do?
1.To Configure List prices and discount percentage in standard ales invoice print, follow these steps:
Step 1: Go to Administration then click on Configuration menu
Step 2: Choose the invoice document printing standard option then select sales invoice.
Step 3: Now, click on self configured tab in Body menu appear in Top right side of screen.
Step 4: Configure for List price and Discount percentage column width and save the configuration.
2.To Configure List prices and discount percentage in advance sales invoice print, follow these steps:
Step 1: Go to Administration then click on Configuration menu
Step 2: Choose the invoice document printing advanced option then click on sales invoice and then select the sales format.
Step 3: Now, You can configure for List prices and discount percentage through HTML coding.
Note- The format designing process is chargeable. For assistance, please feel free to contact our 24/7 customer support helpline at 8282828282 or reach out to your local channel partner."
Why am I unable to view customer details like name, phone number etc. on the invoice?
There can be several reasons you unable to view customer details like name, phone number etc. on the invoice print in standard
1. Make sure that the details you want to view in invoice print have been filled in party master.
2. Ensure that the details you want to print in standard format, is configured in standard format or not.
To print party details in standard format you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In left side you will get an option of print party details press y to that option
Step 7. You can enable the available party details options to print
Step 8. Save the configuration.
I am unable to print or save a voucher/bill that I previously generated. How can I retrieve and print an old voucher/bill?
To Print or save a voucher/bill that you have previously generated please follow below steps
Step 1: firstly you need to open that previously generated bill in Modify Mode hrough the list od the Voucher.
Step 2: Then Press Alt + P for print command .
Step 3: Then select invoice format, number of copies
Step 4: Here you can also check the preview through Alt + P then print the same through print option.
In order to find out the previously entered bill you can refer the steps as follows:
Step 1: Open List of the voucher and use F3 for search.
Step 2: If you still unable to find then go to Display menu.
Step 3: Query System
Step 4: Click Serach on Transaction
Step 5: Select All Vouchers and specify your serach string such as voucher number
Step 6: Select the transaction type and press OK.
Step 7: Open the report and check.
Why is someone else's mobile number appearing on my bill when I take printout from BUSY?
If you notice that someone else's mobile number is appearing on the bill while taking printouts from BUSY, there are a few steps you can take to correct it.
Step 1: Open the company and click on the company menu. Then select the Edit company option and update the mobile number.
Step 2: If the issue persists, and you are using the standard format of sale, go to the Administration menu and then select the sub-menu Configuration. Afterwards, select Invoice document printing (standard).
Step 3: Click on the Sale option, update the Mobile number and save the changes.
Step 4: If you are using the Advance format of sale, go to the Administration menu, and then select the sub-menu Configuration. Afterwards, select Invoice document printing (Advance).
Step 5: Click on the Sale voucher type, then click on Format, and finally click on the Header option. Update the Mobile number and save the changes.
The billing and shipping addresses are not showing up separately in my invoice. How can I configure this?
To print billing and shipping details separately you can follow the steps.
Step 1. Go to administration click
Step 2. Configuration click
Step 3. Invoice or document print click
Step 4. Select relevant voucher and click
Step 5. In left side you will get the option of print billing and shipping details separately
Step 6. Press y to that option
Step 7. Save the configuration.
Now you can check print billing and shipping details separately.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
My invoice printout is distorted. How can I take a proper printout?
To take a proper printout of your invoice in BUSY, you can try the following steps:
1. Check the print preview: Before printing, make sure to preview the invoice to ensure it appears correctly on the screen.
2. Adjust printer settings: Verify that your printer settings are correct, such as paper size, orientation, and print quality.
3. Check printer drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated drivers can sometimes cause printing issues.
4. Test different printing options: Try printing the invoice using different options like "Print directly" or "Print through preview" to see if it resolves the distortion issue.
5. Verify the invoice format: Double-check the invoice format settings in BUSY to ensure they are set correctly.
If the issue persists, you may need to consult BUSY's support team for further assistance.
My voucher printout is blank. How can I resolve this?
To resolve the issue of a blank voucher printout in BUSY, you can try the following steps:
1. Check if the printer is properly connected and functioning correctly.
2. Ensure that the voucher you are trying to print has all the necessary details filled in, such as party address, voucher date, and transport entries.
3. Verify that there are no errors or blank fields in the voucher. Use the "Check Possible Errors" option to identify and resolve any errors.
4. Make sure that the print settings are configured correctly, including the paper size, orientation, and margins.
5. Try printing a test voucher or another voucher to see if the issue persists. If it does, consider restarting the software or the computer.
6. If none of the above steps work, you may need to contact BUSY customer support for further assistance in resolving the issue.
Why have my logo and other details disappeared from the invoice format?
In case logo printing in invoice disappeared in BUSY,it may be due to if logo image saved in local drive is deleted or format of logo is changed.You can set logo in standard invoice and check other required details by following these steps
Step 1 Go to administation
Step 2 Go to configurations
Step 3 Select option invoice/document printing
Step 4 Select standard and sales invoice
Step 5 Now you can check several options to enable for printing in sales invoice
Step 6 Enble print logo and select path for logo image from local drive as it should be either jpeg or png
Step 7 Set position and its size and then save the changes
Step 8 Now you can check in preview of invoice to check logo and other details in standard format
Note:In case of advanced format,it is designed or modified or chargeable basis as depending upon the format
