Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
Why am I unable to view customer details like name, phone number etc. on the invoice?
There can be several reasons you unable to view customer details like name, phone number etc. on the invoice print in standard
1. Make sure that the details you want to view in invoice print have been filled in party master.
2. Ensure that the details you want to print in standard format, is configured in standard format or not.
To print party details in standard format you can follow the steps.
Step 1. Go to administration menu click
Step 2. Go to configuration click
Step 3. Invoice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type then click
Step 6. In left side you will get an option of print party details press y to that option
Step 7. You can enable the available party details options to print
Step 8. Save the configuration.
I am unable to print or save a voucher/bill that I previously generated. How can I retrieve and print an old voucher/bill?
To Print or save a voucher/bill that you have previously generated please follow below steps
Step 1: firstly you need to open that previously generated bill in Modify Mode hrough the list od the Voucher.
Step 2: Then Press Alt + P for print command .
Step 3: Then select invoice format, number of copies
Step 4: Here you can also check the preview through Alt + P then print the same through print option.
In order to find out the previously entered bill you can refer the steps as follows:
Step 1: Open List of the voucher and use F3 for search.
Step 2: If you still unable to find then go to Display menu.
Step 3: Query System
Step 4: Click Serach on Transaction
Step 5: Select All Vouchers and specify your serach string such as voucher number
Step 6: Select the transaction type and press OK.
Step 7: Open the report and check.
Why is someone else's mobile number appearing on my bill when I take printout from BUSY?
If you notice that someone else's mobile number is appearing on the bill while taking printouts from BUSY, there are a few steps you can take to correct it.
Step 1: Open the company and click on the company menu. Then select the Edit company option and update the mobile number.
Step 2: If the issue persists, and you are using the standard format of sale, go to the Administration menu and then select the sub-menu Configuration. Afterwards, select Invoice document printing (standard).
Step 3: Click on the Sale option, update the Mobile number and save the changes.
Step 4: If you are using the Advance format of sale, go to the Administration menu, and then select the sub-menu Configuration. Afterwards, select Invoice document printing (Advance).
Step 5: Click on the Sale voucher type, then click on Format, and finally click on the Header option. Update the Mobile number and save the changes.
The billing and shipping addresses are not showing up separately in my invoice. How can I configure this?
To print billing and shipping details separately you can follow the steps.
Step 1. Go to administration click
Step 2. Configuration click
Step 3. Invoice or document print click
Step 4. Select relevant voucher and click
Step 5. In left side you will get the option of print billing and shipping details separately
Step 6. Press y to that option
Step 7. Save the configuration.
Now you can check print billing and shipping details separately.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
My invoice printout is distorted. How can I take a proper printout?
To take a proper printout of your invoice in BUSY, you can try the following steps:
1. Check the print preview: Before printing, make sure to preview the invoice to ensure it appears correctly on the screen.
2. Adjust printer settings: Verify that your printer settings are correct, such as paper size, orientation, and print quality.
3. Check printer drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated drivers can sometimes cause printing issues.
4. Test different printing options: Try printing the invoice using different options like "Print directly" or "Print through preview" to see if it resolves the distortion issue.
5. Verify the invoice format: Double-check the invoice format settings in BUSY to ensure they are set correctly.
If the issue persists, you may need to consult BUSY's support team for further assistance.
My voucher printout is blank. How can I resolve this?
To resolve the issue of a blank voucher printout in BUSY, you can try the following steps:
1. Check if the printer is properly connected and functioning correctly.
2. Ensure that the voucher you are trying to print has all the necessary details filled in, such as party address, voucher date, and transport entries.
3. Verify that there are no errors or blank fields in the voucher. Use the "Check Possible Errors" option to identify and resolve any errors.
4. Make sure that the print settings are configured correctly, including the paper size, orientation, and margins.
5. Try printing a test voucher or another voucher to see if the issue persists. If it does, consider restarting the software or the computer.
6. If none of the above steps work, you may need to contact BUSY customer support for further assistance in resolving the issue.
Why have my logo and other details disappeared from the invoice format?
In case logo printing in invoice disappeared in BUSY,it may be due to if logo image saved in local drive is deleted or format of logo is changed.You can set logo in standard invoice and check other required details by following these steps
Step 1 Go to administation
Step 2 Go to configurations
Step 3 Select option invoice/document printing
Step 4 Select standard and sales invoice
Step 5 Now you can check several options to enable for printing in sales invoice
Step 6 Enble print logo and select path for logo image from local drive as it should be either jpeg or png
Step 7 Set position and its size and then save the changes
Step 8 Now you can check in preview of invoice to check logo and other details in standard format
Note:In case of advanced format,it is designed or modified or chargeable basis as depending upon the format
The company name is printing on my invoices but I want to remove it. What do I need to do?
To remove company name from standard printing in invoices you can follow the steps.
Step 1. Go to administration menu click
Step 2. Configuration click
Step 3. Invioice or document printing click
Step 4. Standard click
Step 5. Select relevant voucher type click
Step 6. In left side you will get the option of company name
Step 7. You can remove the company name.
Step 8. save the configuration.
Now the company name will not be reflect in print on standard format.
And if you are using design format then you can contact to your nearby local dealer to modify design format.
You can visit our site busy.in.
Scroll down then in our network section click.
You will get the option find a channel partner.
Select your state then dealer details will be shown then you can contact to your nearby dealer.
How do I add a custom column to show a mobile number on my invoices?
If you only want to add the mobile number of a party to your invoice in BUSY software, you
don't need to add a custom column to show the party's mobile number. You can follow the
steps below:
Step 1: Go to the Administration menu.
Step 2: Click on the Invoice Document Printing (Standard) option.
Step 3: Select the desired voucher type and enable party details if it is not already enabled.
After enabling it, a 3-dot option will appear on the right side of that option. Click on that option
and tick the "print mobile number" option.
Step 4: If you have a design format, you can configure it from the Design format in the Invoice Document Printing Advance option.
Step 5: In the Header section, define the party_mobile_number field and save it.
By following these steps, the party's mobile number will automatically show in the invoice
format.
How to add signature in GST invoice in BUSY?
To add signature in GST invoice you need to follow below steps:
Step 1: Go To Administration Menu
Step 2: Click on Configuration
Step 3: Then click on Features and Options
Step 4: Then click on General Feature.
Step 5: Then Enable Maintain Image and Signature with user as Y.
Step 6: Then click on configuration box and tick on the check box of maintain signature image with user.
Step 7: Then specify the path of the image and click on OK button then save the configuration by click on save button
Step 8: Then Click on Configuration option from Administartion Menu
Step 9: Then click on Invoice/Document printing option
Step 10: Then click on Standard option
Step 11: Then enable Print user signature as Y and save the configuration by click on save button.
For printing signature in customised format you have to contact to your channel partner.
