Frequently Asked
Questions
Find Solutions to Common Issues Related to printing-problems - standard configuration
The print preview in BUSY is not showing the total value amount, only quantity. How do I fix this?
If the print preview is not displaying the total value amount but only the quantity. Here are several steps to check in that case :
With the Standard printing, there is an option to configure the format according to the requirements of the fields, If the Total value amount field is not configured so in order to enable the same you can refer the steps :
1. Click on Administration.
2. Click on Configuration.
3. Go to Document Printing.
4. Go to the Sales Invoice option.
5. On clicking the Sales Invoice option, a Configure Sales Invoice (Standard) window appears.
6. Select this Self-Configured option if you want to configure Body items. On selecting this option, a button appears next to this data field.
7. On clicking the button, a Configurable Body Items window appears.
8. Then Select Field for Total value amount and specify the character.
How do I add a logo to my invoice in BUSY Accounting Software?
If you want to add logo in your invoices please follow given below steps:
Step 1: Go to administration menu
Step 2: Then click on configuration button
Step 3: Then click on invoice/document printing option
Step 4: Then click on standard option
Step 5: Then select invoice such as sale or purchase etc
Step 6: Afterwards select print logo option as y to enable it then mention the path of your logo
Step 7: Entered the required details such as height ,width,print type and position etc and save the changes
Step 8: If you have design format then select advance
Step 9: Select the invoice such as sale,purchase then select the format name and click on header or footer etc
Step 10: Then click on print styles and select image field then mention the path and size of image as per your requirements and save the changes
The printout of invoice in BUSY has incorrect details. How can I regenerate it?
To regenerate the printout of an invoice in BUSY with correct details, you can follow these steps:
1. Open the invoice in BUSY.
2. Verify and update the incorrect details, such as customer information, item descriptions, or tax values.
3. Save the changes made to the invoice.
4. Go to the print preview of the invoice.
5. Check if the updated details are now correct in the print preview.
6. If the details are correct, proceed to print the invoice.
7. If the details are still incorrect, repeat the steps to make necessary changes and save the invoice again.
8. Once the correct details are reflected in the print preview, you can regenerate the invoice by printing it.
Please note that the specific steps may vary slightly depending on the version of BUSY you are using.
Do I need to provide bank account details while creating a voucher?
No, There is no need to provide bank details at the of voucher creation although if you want to show bank details in printout below are the steps to follow:-
Step 1: If Using the Standard format of sale go to the Administration menu then the sub menu Configuration Afterwards Invoice document printing(standard).
Step 2: Then click on the Sale option Update bank details under the bank details option and save the Changes.
Step 3: If Using the Advance format of sale then go to the Administration menu and then sub menu Configuration Afterwards Invoice document printing( Advance).
Step 4: Click on Sale voucher type and click on Format then click on the Footer option and update the bank details from there.
Note: Further For the Design format we recommend to contact from Whom you Design the format on a chargeable basis.
The rate and quantity of certain items are not displaying correctly on my printed invoice. How do I verify and correct item details before printing the invoice?
If the rate and quantity of certain items are not displaying correctly on your printed invoice, follow these steps.
Step 1. Go to Administration, click on Configurations, and select Invoice Document Printing.'
Step 2. Click on 'Standard Format, then select Self Configured, and check the character count for rates and quantity. Ensure that you increase the character count if needed.
Step 3. If you are using an advanced format, go to Advanced Printing and modify the format accordingly.
Step 4. Double-check that the fields for rate and quantity have been properly added.
Step 5. Adjust the alignment as necessary, and click on Preview to verify that it is set correctly.
Step 6. If you require further assistance with this customization, you can contact your dealer, but please note that this service may be chargeable.
Is there an option to email or print the invoices from BUSY?
1. To print invoice from BUSY follow th steps:
Step 1: Go to transaction then click on sales invoice or any required voucher type.
Step 2: Then select the modify option and access the invoice in modify mode.
Step 3: Press ALT+P shortcut to give print command then select the sales invoice option
Step 4: Now, Select the print format and click on print.
2. To email invoice from BUSY follow the steps:
Step 1: Go to transaction then click on sales invoice or any required voucher type.
Step 2: Then select the modify option and access the invoice in modify mode.
Step 3: Press ALT+M shortcut to give email command then select the format and click on email.
Step 4: select the report format and mention receiver email id then click on send.
The invoice format in BUSY is not displaying some fields I want like HSN code and quantity. How can I modify the format?
In standard format you can easily print HSN code and quantity,For print Hsn code and quantity please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Invoice/document printing then click on standard
3. Then select invoice type like sale invoice and click on self configured
4. Mention character in Hsn code and in Quantity
5. Total character should be 136 for portrait and 158 for Landscape
If you want Hsn code and quantity in design please follow these steps:
1. Go in Administration then go in configuration
2. Then go in invoice/Document printing click on advanced
3. Select invoice type and check field in Header part and in body part
Note-Before changing anything in the Design format, copy the format,Further you can contact to your registered dealer for this.
I want to print the tax invoice with itemized CGST, SGST, IGST etc along with other details. What settings do I need to configure?
To print the tax invoice with itemized CGST, SGST, IGST etc along with other details,
First, confirm whether it's format, standard, or design.
If it's standard format, the tax invoice with itemized CGST, SGST, IGST etc along with other details will automatically come in the default specified size because of its default setting.
or
If its design format, you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can be BUSY on a chargeable basis.
I want to print serial numbers on my sales invoices. What is the procedure to do this?
To print serial number details on sale invoice you need to follow the steps
Step1 Go to administration menu and click to configuration and feature option
Step2 click on inventory and enable serial number wise details and save
Step3 Go to item master from administration then master then item then modify
options
Step4 enable maintain serial number details and save
Step5 Go to administration and then configuration
Step6 click on invoice document printing and click on standard then sale Invoice
Step7 Enable Sr no wise option mentioned on the left bottom of design configuration
format and save
Step8 make the sales voucher with item serial number deatils and save then print and select
standard format to see item serial number details in invoice
The printer is not printing the QR code on invoices generated from BUSY. How can I troubleshoot and fix this?
If the QR code is not printing on the invoice, follow these steps.
Step 1. Go to Administration, select Configuration, and click on 'Invoice Document Printing.'
Step 2. Then, click on 'Standard' and select the invoice for which you want to include a QR code.
Step 3. Press 'Y' to print the E-Invoice/B2C QR Code.
Step 4. If you have an advanced or customized format, you can add the field for the QR code, and it will appear in the printing.
Step 5. Before printing the invoice, review the preview. If it appears in the preview but not in the printed copy, check your printer settings.
Step 6. Update printer drivers. Make sure you have the latest drivers for your printer installed, or you can contact your printer's software support.
