Frequently Asked Questions

Solutions to common issues related to TaxationE Invoice Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What is the time limit within which an invoice can be generated after creating it?

E-invoice is created same time when voucher is created as it directly updated on portal of E-invoice. The time limit to create E-invoice within 7day.

What is the validity period of a generated E-Invoice? When does it expire if unused?

E-invoice is created same time when voucher is created as it directly updated on portal of E-invoice. The time limit to create E-invoice within 7day.

BUSY is showing error for party location while generating e-invoice. How can I correct this?

To correct the error for party location while generating an e-invoice in BUSY, you need to ensure that mention station and pincode in account master.

How do I check if an E-Invoice has been generated successfully in BUSY?

After generation of e-invoice if it is showing e-invoice generated successfully and print of E-invoice is appearing in next window it means its successfully generated

How do I change the E-Invoicing authorized signatory details in BUSY?

In BUSY we do not have any provision to change e-invoice authorized signatory detail further for this you can contact on e-invoice customer support team.

Why am I unable to cancel an e-invoice within hours?

You are not able to Cancel an E invoice within 48 hours because the time limit 
for canceling an E invoice is 24 Hours.

What happens if I generate an incorrect e-invoice in BUSY?

If you generate an incorrect e-invoice in BUSY, you will need to cancel the incorrect invoice and generate a new one with the correct details.

What is the turnover threshold for enabling E-Invoicing in BUSY?

For E-invoice threshold limit is 5 crore of sales in any financial year from 2017-2023. You can check your eleigibilty for E-invoice from GST portal

What is the meaning of status in e-invoice management?

In BUSY, the status in e-invoice management refers to the current state of an e-invoice, such as whether it has been generated, cancelled, or modified.

If I'm entering past transactions in BUSY now, will I be able to generate e-invoices and e-bills for those past dates?

Yes, past transactions in BUSY can generate e invoices but there is a e invoice generation time limit of thirty days from the invoice date.
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