Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
My supplier invoices do not show IRN number and other e-invoice fields. What do I need to configure to view these details?
If your supplier invoices do not show the IRN number and other e-invoice fields, you can contact your supplier. It's entirely dependent on your supplier.
I am unable to locate the 'Cancel' option for an invoice. Where can I find this option on the portal?
If you unable to locate the cancel option for an invoice on the portal then you contact your tax consultant or e-invoice portal helpline no.
I entered the text number but am still unable to generate E-Invoice. What could be the reason for this?
I'm sorry, but there is not enough context to provide a concise to this question. Could you please provide more information or clarify your question.
What mandatory details like party's location/PIN code should be entered in BUSY to generate compliant GST e-invoices without errors?
For generating E-invoice without error enter correct details of party and item. Transporter details enter party Pincode and Station of party Transporter ID if have.
What are the different modes of generating E-Invoices in BUSY Automatic, JSON, Excel? Which one should I use?
To generate E-invoices in BUSY, there are various options available.
1. Automatic Generation
2. JSON Format
3. Plain Excel
You can use Automatic Generation.
If I cancel an invoice, will the voucher number stay the same when I reupload?
No, if you cancel an invoice, you cannot generate a new invoice with the same voucher number, you have to create invoice on another Invoice.
What is the time limit within which an invoice can be generated after creating it?
E-invoice is created same time when voucher is created as it directly updated on portal of E-invoice. The time limit to create E-invoice within 7day.
What is the validity period of a generated E-Invoice? When does it expire if unused?
E-invoice is created same time when voucher is created as it directly updated on portal of E-invoice. The time limit to create E-invoice within 7day.
BUSY is showing error for party location while generating e-invoice. How can I correct this?
To correct the error for party location while generating an e-invoice in BUSY, you need to ensure that mention station and pincode in account master.
If I'm entering past transactions in BUSY now, will I be able to generate e-invoices and e-bills for those past dates?
Yes, past transactions in BUSY can generate e invoices but there is a e invoice generation time limit of thirty days from the invoice date.