Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
I cancelled the voucher but the e-invoice is not getting cancelled. What additional steps do I need to take?
If you have cancelled the voucher but the e-invoice is not getting cancelled in BUSY,Follow these steps :
Step 1: Open the voucher and then
Should I make the PIN code zero in the Transport Details window to fix the E-invoice generation error?Duplicate
In general terms, setting the PIN code to zero in the Transport Details window may not be a recommended for resolving a duplicate E-invoice generation error.
Are there any limits on numbers of items in bills that can be e-invoiced through BUSY?
Yes, there are limits on numbers of items that is 1000 at present for E- invoiceing
In BUSY you can add maximum 999 item in a voucher.
What is the difference between Webtel and Pinnacle IDs in BUSY for E-Waybill and E-Invoice?
Pinnacle and Webtel both are GSP provider you can create any of them the GSP ID and password and use to create E-invoice and E-way bill
What kind of special characters in document numbers can cause issues with e-invoicing?
Special characters in document no. cause issues with E-invoicing are "~`!@#$%^&*(){}[]\:;',?<>"_+=.".
If you are creating auto invoice from BUSY it will removed automatically By BUSY
Can I call back in minutes to check if e-invoicing is working?
You can call anytime on BUSY support helpline to check is e invoicing working or not. However you can check yourself to generate an e invoice.
Do I need to cancel e invoice while cancelling voucher in BUSY?
Yes, you need to cancel the e invoice while cancelling the voucher in BUSY. You need to mention reason and remarks while cancelling the e invoice.
What is the login ID and password for the e-Invoicing portal?
The login ID and password for the e-Invoicing portal will be provided to you separately. Please log in to the portal to find your login credentials.
Edit transport details in BUSY after generating e-invoice. Will it regenerate?
A BUSY user can edit transport details after the generation of an e-invoice in BUSY, but the e-invoice cannot be re-generated with the changed transport details.
Can we create E invoice with other gsp id in BUSY?
No we cannot create E invoice with other GSP ID.In BUSY only 2 GSP Credentials Valid Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited.