Frequently Asked Questions

If you have cancelled the voucher but the e-invoice is not getting cancelled in BUSY,Follow these steps : 
 Step 1: Open the voucher and then

In general terms, setting the PIN code to zero in the Transport Details window may not be a recommended for resolving a duplicate E-invoice generation error.

Yes, there are limits on numbers of items that is 1000 at present for E- invoiceing
In BUSY you can add maximum 999 item in a voucher.

Pinnacle and Webtel both are GSP provider you can create any of them the GSP ID and password and use to create E-invoice and E-way bill

Special characters in document no. cause issues with E-invoicing are "~`!@#$%^&*(){}[]\:;',?<>"_+=.". 
 If you are creating auto invoice from BUSY it will removed automatically By BUSY

You can call anytime on BUSY support helpline to check is e invoicing working or not. However you can check yourself to generate an e invoice.

Yes, you need to cancel the e invoice while cancelling the voucher in BUSY. You need to mention reason and remarks while cancelling the e invoice.

The login ID and password for the e-Invoicing portal will be provided to you separately. Please log in to the portal to find your login credentials.

A BUSY user can edit transport details after the generation of an e-invoice in BUSY, but the e-invoice cannot be re-generated with the changed transport details.

No we cannot create E invoice with other GSP ID.In BUSY only 2 GSP Credentials Valid Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited.