Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
When generating e-invoice in BUSY, I get an error "invalid login credentials". What is the reason and fix for this error?
By following below steps ,you can fix the error of "Invalid login credentails":
Step 1: Login on Eway bill portal through https://ewaybillgst.gov.in/login.aspx
Step 2: In menu select registration option.
Step 3: Click on 'FOR GSP'
Step 4: A window will be appear and ask to send OTP, Which you will get on your registered email and mobile no.
Step 5: Verfiy OTP.
Step 6: Then click on Freeze option and freeze previous username.
Step 7: Again create new GSP ID of webtel electrosoft pvt. ltd and pinnacle teleservices pvt ltd both.
Step 8: Copy user name.
Step 9: Go in administration.
Step 10: Select configuration option.
Step 11: Select feature/options.
Step 12: Then click on GST/VAT.
Step 13: Mention GSP ID in given window and valid it.
Step 14: Save the configuration and check again by generating invoice.
For further you can contact to our 24*& Helpline no. 8282828282 or share your query on support@busy.in
Why is my e-invoice not getting generated automatically in BUSY?
If your e-invoice is not getting generated automatically in BUSY, several factors could be causing this issue. Here are some common reasons and steps to address them:
Step 1 :Verify that the configuration settings within your BUSY are correctly set up to enable automatic e-invoice generation.
Step 2 :If your software relies on an external API or integration to generate e-invoices automatically, ensure that the integration is functioning correctly
Step 3 : Check for any issues with the API connection, and ensure that it is up to date.
Step 4 : E-invoicing in some regions may have specific requirements and mandatory fields that must be included in the invoice.
Step 5 :Ensure that all data entered in your invoices, such as GSTIN numbers, HSN or SAC codes, and invoice details, are accurate and up to date. Inaccuracies in the data can lead to e-invoice generation failures.
Step 6 :Familiarize yourself with the specific e-invoicing compliance rules in your region or country. Ensure that you are following all required procedures.
What are the advantages of generating e-invoices on BUSY compared to paper invoices?
The advantages of generating e-invoices on BUSY compared to paper invoices are:
1. Efficiency: E-invoices can be generated and processed much faster than paper invoices, saving time and reducing manual effort.
2. Cost savings: E-invoices eliminate the need for printing, postage, and storage of paper invoices, resulting in cost savings for the business.
3. Accuracy: E-invoices reduce the chances of errors and discrepancies as they are generated electronically and can be automatically validated against the relevant data.
4. Environmentally friendly: E-invoices contribute to a paperless environment, reducing paper waste and promoting sustainability.
5. Easy access and retrieval: E-invoices can be stored digitally and easily accessed and retrieved whenever needed, eliminating the hassle of searching through physical files.
6. Enhanced security: E-invoices offer improved security measures, such as encryption and digital signatures, ensuring the integrity and authenticity of the invoice data.
7. Integration with accounting software: E-invoices generated on BUSY can be seamlessly integrated with the accounting software, streamlining the invoicing and accounting processes.
My old E-invoices made in BUSY are visible but I am unable to generate any new E-invoices today. What could have caused this issue?
If you are unable to generate New e-invoices, you can check the following.
Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
Step 2. Ensure that the GSTIN number is correct and validated.
Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
Step 5. Sales voucher numbers cannot start with zero.
Step 6. Sales voucher numbers cannot exceed 16 characters.
Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
Step 8. In the transport window, specify the location and pincode.
Step 9. If the invoice is 'bill to ship to,' check the details in the billing and shipping window.
Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.
Step 11. Then Click on GSP configurations and Validate.
I need the GSP ID to generate E-Invoice in BUSY. Where can I find the GSP ID?
You can generate the GSP ID from E invoice portal which is to be mentioned in BUSY for generate E invoices. Follow these steps to generate GSP ID and mention in BUSY:
Step 1: Log in to the e-invoice portal with your credentials.
Step 2: From the main menu, select API registration. Click on the Create API User tab under User Credentials in the API registration menu.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP.
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E invoice Required.
Step 8: Set Y to turn it on and mention your place and pincode.
Step 9: Then enter GSP user id and password in GSP Configuration tab and save.
How can I test the e-invoice feature before the compliance date without triggering prompts?
You can test E-invoice feature setting in BUSY by following these steps:
Step 1: Make sure that you have generated your GSP's/API credential on E-invoice portal such as Webtel and pinnacle.
Step 2:Now open your company in which you want to configure the e-invoice configuration.
Step 3:Now Click on Administration menu and click on configuration option
Step 4:Then click on Features and options button then click on GST VAT button.
Step 5:Now enable E-invoice required option selected as Y then click on GSP configuration button.
Step 6:Afterward select automatically to set GSP for both Eway bill and Einvoice.
Step 7:Then mention the user name and password for both GSP's in respective field validate it and press ok button to save the configuration.
Step 8:Then Click on SAve button to save the changes on previous window.
Step 9: Then go to administration menu then click on configuration button
Step 10: Then open voucher series configuration and enable Input transport details and generate e-invoice after saving option and save it
What is the step-by-step process to enable E-Invoicing for my business?
For generation of E-invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
Step 1:- Login on E-way bill portal.
Step 2:- Registration
Step 3:- Select for GSP
Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd.
For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
Step 1:- Administration Tab,
Step 2:- Configration
Step 3:- Feature / option
Step 4:- GST/VAT
Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
Step 6:- Create invoice and it ask for Automatic E-invoice bill creation do Yes.
Note:- E-invoice creation option only appear when transaction is B2B. For B2C transaction create normal bill.
Unable to link GSP id with BUSY. What to do?
To link GSP id with BUSY software follow these steps:
Step 1: Make sure you have configured GSP id from E-invoice portal such as webtel and pinnacle
Step 2: Then open your company in BUSY
Step 3: Then go to administration menu
Step 4: Then click on configuration button
Step 5: Then click on features & Option button
Step 6: Then click on GST/VAT button
Step 7: Then enable E-invoice required or E-waybil required as yes
Step 8: Then configure the from place,pincode from configuration
Step 9: Then click on GSP configuration option and specify the id and password such as webtel,pinnacle etc
Step 10: Then click on validate button if it is showing validate successfully it means GSP id is successfully synced with software
Step 11: If GSP id is showing some error while validating it means there is some internet issue
Step 12: Make sure your internet is connected with system and exclude BUSY from firewall and antivirus if it is in use
Unable to generate invoice; system error. Possible reasons?
If you are unable to generate E-Invoice, you can check the following Errors:
Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
Step 2. Ensure that the GSTIN number is correct and validated.
Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
Step 5. Sales voucher numbers cannot start with zero.
Step 6. Sales voucher numbers cannot exceed 16 characters.
Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
Step 8. In the transport window, specify the location, Pincode.
Step 9. If the invoice is bill to ship to, check the details in the billing and shipping window.
Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.
Step 11. Then Click on GSP configurations and Validate.
What steps should I take if my e-invoicing details need to be updated after cancelling an invoice?
You should take if your e-invoicing details need to be updated after cancelling an invoice:
Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation.
Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.
