Frequently Asked
Questions

Q: The e-invoices are not getting generated even after configuration. What could be going wrong?

As it could be few reasons you need to show the exact issue which you are facing, further to generate e-invoice you may follow below steps: Step 1: Go in administration and select configuration. Step 2: Then click on features and option and select GST/VAT. Step 3: Then in GSP configuration option mention correct GSP ID and validate it. Step 4: Also mention station and pincode in given option. Step 5: Enable transport details in local sale/purchase. Step 6: Then in configurtion go in voucher series configuration. Step 7: Select relevant voucher type and series. Step 8: Enable generate E-Invoice after saving. Step 9: Create desired voucher and define correct detals in transport window. Step 10: As after saving it will ask you to do you want to generate e- invoice. Step 11: Select yes and before generate check all possible errors. Step 12: If any error shows correct it and generate.

Q: How do I configure the voucher series in BUSY for auto e-invoice generation?

For Automatic configuration of E-invoice bill in BUSY please follow these steps: 1. Go in Administration then go in configuration 2. Then Go in Features/options menu and click then go in GST/VAT 3. Then Go in E-invoice configuration and mention some detail like from place and pin code 4. Then Go in Gsp configuration and create gsp id and mention here for create GSP id please follow these steps: Open E-way Bill portal Then Go in registration Then Go in for GSP Mention OTP(which was received on Registered mail id or Register mobile Number After mention OTP and create new id 5. After save configuration Go in Administration then configuration 6. Then Go in voucher series configuration and select voucher type 7. Then select series and click on voucher configuration 8. Enable input transport detail yes and generate E-invoice bill after save voucher yes

Q: The e-invoice I generated in BUSY is showing invalid HSN code error on e-invoice bill portal. What could be the reason and how can I fix this?

To fix the invalid HSN code error on the e-invoice bill portal while BUSY, you need to check the below reasons: You must validate the HSN code as specified in the E-invoice portal in order to accomplish this. To add it correctly, you need to follow the below steps: Step 1: Go to Transactions and click on GST Misc. Utilities. Step 2: Click on Validate HSN Online. You'll be prompted to select the option for validation. Choose whether you want to validate a single HSN code or multiple HSN codes. Step 3: If you selected the Multiple HSN option, select all items and click on Load Data. Step 4: Select the All option and click on Validate Online. Step 5: Also, you can do validation for the single item master, modify the item master, and click on validate hsn code. Step 6: Then you correct the HSN code in item master.

Q: While generating Einvoice showing error

There could be multiple reason for showing error while generating Einvoice follow the steps to solve the issue 1 If showing GSP credential cant blank then go to administration menu and click on configuration and then feature option then select GST VAT option and click on configure GSP and mention GSP username and password on the proper GSP option 2 If showing Invalid party GSTIN then open the party master in modiFinancial Year mode and validate then fill the correct gst number and try again 3 If showing tax type not match then open the item in modiFinancial Year mode and go to its tax category and open it in modiFinancial Year mode and select goods if its gst and select service if its belong to service 4 If Showing Invalid HSN or blank HSN then open item master in modiFinancial Year mode and modiFinancial Year hsn code and make it validate

Q: How can i check the possible errors before view and generate the E invoice in BUSY?

To check the possible error before view and generate E invoice in BUSY, follow these steps: Step 1: Go to transaction then select the Sales voucher type. Step 2: Now, Click on add tab and create the sales invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window then save the invoice. Step 5: Now ,click on YES to generate E invoice and then select Automatic mode for it. Step 6: Next, Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E invoice.

Q: I am unable to generate E-Invoice/EV bill in BUSY. What should I do to resolve this?

If you are unable to generate E-Invoice/Eway-bill in BUSY then you can check with below points : 1. Make sure you are using the latest version of the softwrae and no other pending updates are there. 2: Pay close attention to the error message you receive. It might contain important information about what is causing the problem. This can help you narrow down the possible solutions. 3: E-Invoice generation often requires an internet connection to communicate with government servers. Ensure that your internet connection is stable and not blocking the software's access. 4: Make sure you have entered the correct credentials (username, password, etc.) for the E-invoice portal within BUSY 5: Ensure that the GSTIN and other relevant details entered in BUSY are correct and up-to-date. 6: Verify that the E-Invoice settings in BUSY are correctly configured. This includes details like API credentials, authentication, and other relevant settings.

Q: How can I check for errors if my e-invoice is not generating in BUSY?

To check the possible errors while generating E invoice, You can follow the below steps: Step 1: Go to transaction then select the Sales voucher type. Step 2: Now, Click on add tab and create the sales invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window then save the invoice. Step 5: Now ,click on YES to generate E invoice and then select Automatic mode for it. Step 6: Now,Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E Invoice.

Q: I am unable to generate an e-invoice for a particular bill?

If you are unable to generate E-Invoicein BUSY then you can check with below points : 1. Make sure you are using the latest version of the softwrae and no other pending updates are there. 2: Pay close attention to the error message you receive. It might contain important information about what is causing the problem. This can help you narrow down the possible solutions. 3: E-Invoice generation often requires an internet connection to communicate with government servers. Ensure that your internet connection is stable and not blocking the software's access. 4: Make sure you have entered the correct credentials (username, password, etc.) for the E-invoice portal within BUSY 5: Ensure that the GSTIN and other relevant details entered in BUSY are correct and up-to-date. 6: Verify that the E-Invoice settings in BUSY are correctly configured. This includes details like API credentials, authentication, and other relevant settings.

Q: Why am I getting an error while trying to generate e-invoice from BUSY? How to fix it?

If you are facing issues while generating Einvoice through BUSY then you require to take the below points : 1. Make Sure you have stable internet connectivity 2. Go to GST and VAT confiuration and specify the correct GSP credentials 3. Here you can also validate the entered GSP details 4. Check that Valid HSN Code must be defined in the item master 5. Station and Pin code should be mentioned in Party master and transport window. 6. GSTIN of the party should be valid 7. UQC as per Einvoice has been specified in the unit masters 8. If you get the same issue then you can switch the GSP from webtel technosoft to Pinnecle fineserve and then can check again. 9. Verify that there should be no backend issue from the portal end. 10. BUSY should be updated with the letest version and release and no other old instances should be there.

Q: What should I do if I have issue in generating E-invoice in BUSY?

If you encounter any error while generating e-invoice from BUSY, you can follow these troubleshooting steps: Step 1: Check your GST/VAT configuration and make sure that you have configured and validated the GST Suvidha Provider (GSP) correctly. Step 2: Enter your company’s address and specify the from place and pin code in the GST/VAT configuration. Step 3: Enter the valid GSTIN, address, station and pin code of the party in the party master. Step 4: Select the correct Tax Category, Tax Type and HSN code for the item in the item master. Step 6: Enter the UQC (Unit Quantity Code) for the unit in the unit master. Step 7: Ensure that you have a stable and fast internet connection. Step 8: Enter the port code in case of export invoice. Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

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Dealer Complaint/Issues

The e-invoices are not getting generated even after configuration. What could be going wrong?

As it could be few reasons you need to show the exact issue which you are facing, further to generate e-invoice you may follow below steps:
 Step 1: Go in administration and select configuration.
 Step 2: Then click on features and option and select GST/VAT.
 Step 3: Then in GSP configuration option mention correct GSP ID and validate it.
 Step 4: Also mention station and pincode in given option.
 Step 5: Enable transport details in local sale/purchase.
 Step 6: Then in configurtion go in voucher series configuration.
 Step 7: Select relevant voucher type and series.
 Step 8: Enable generate E-Invoice after saving.
 Step 9: Create desired voucher and define correct detals in transport window.
 Step 10: As after saving it will ask you to do you want to generate e- invoice.
 Step 11: Select yes and before generate check all possible errors.
 Step 12: If any error shows correct it and generate.

How do I configure the voucher series in BUSY for auto e-invoice generation?

For Automatic configuration of E-invoice bill in BUSY please follow these steps:
 1. Go in Administration then go in configuration
 2. Then Go in Features/options menu and click then go in GST/VAT
 3. Then Go in E-invoice configuration and mention some detail like from place and pin code
 4. Then Go in Gsp configuration and create gsp id and mention here 
 for create GSP id please follow these steps:
 Open E-way Bill portal
 Then Go in registration 
 Then Go in for GSP 
 Mention OTP(which was received on Registered mail id or Register mobile Number 
 After mention OTP and create new id 
 5. After save configuration Go in Administration then configuration 
 6. Then Go in voucher series configuration and select voucher type 
 7. Then select series and click on voucher configuration 
 8. Enable input transport detail yes and generate E-invoice bill after save voucher yes

The e-invoice I generated in BUSY is showing invalid HSN code error on e-invoice bill portal. What could be the reason and how can I fix this?

To fix the invalid HSN code error on the e-invoice bill portal while BUSY, you need to check the below reasons:
 You must validate the HSN code as specified in the E-invoice portal in order to accomplish this.
 To add it correctly, you need to follow the below steps:
 Step 1: Go to Transactions and click on GST Misc. Utilities.
 Step 2: Click on Validate HSN Online. You'll be prompted to select the option for validation. Choose whether you want to validate a single HSN code or multiple HSN codes.
 Step 3: If you selected the Multiple HSN option, select all items and click on Load Data.
 Step 4: Select the All option and click on Validate Online.
 Step 5: Also, you can do validation for the single item master, modify the item master, and click on validate hsn code.
 Step 6: Then you correct the HSN code in item master.

While generating Einvoice showing error

There could be multiple reason for showing error while generating Einvoice 
follow the steps to solve the issue 
1 If showing GSP credential cant blank then go to administration menu and click 
on configuration and then feature option then select GST VAT option and click on 
configure GSP and mention GSP username and password on the proper GSP option 
2 If showing Invalid party GSTIN then open the party master in modiFinancial Year mode and validate 
then fill the correct gst number and try again 
3 If showing tax type not match then open the item in modiFinancial Year mode and go to its tax category 
and open it in modiFinancial Year mode and select goods if its gst and select service if its belong to service
4 If Showing Invalid HSN or blank HSN then open item master in modiFinancial Year mode and modiFinancial Year hsn code 
and make it validate

How can i check the possible errors before view and generate the E invoice in BUSY?

To check the possible error before view and generate E invoice in BUSY, follow these steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window then save the invoice.
Step 5: Now ,click on YES to generate E invoice and then select Automatic mode for it.
Step 6: Next, Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E invoice.

I am unable to generate E-Invoice/EV bill in BUSY. What should I do to resolve this?

If you are unable to generate E-Invoice/Eway-bill in BUSY then you can check with below points : 
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2: Pay close attention to the error message you receive. It might contain important information about what is causing the problem. This can help you narrow down the possible solutions. 
3: E-Invoice generation often requires an internet connection to communicate with government servers. Ensure that your internet connection is stable and not blocking the software's access. 
4: Make sure you have entered the correct credentials (username, password, etc.) for the E-invoice portal within BUSY 
5: Ensure that the GSTIN and other relevant details entered in BUSY are correct and up-to-date. 
6: Verify that the E-Invoice settings in BUSY are correctly configured. This includes details like API credentials, authentication, and other relevant settings.

How can I check for errors if my e-invoice is not generating in BUSY?

To check the possible errors while generating E invoice, You can follow the below steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window then save the invoice.
Step 5: Now ,click on YES to generate E invoice and then select Automatic mode for it.
Step 6: Now,Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E Invoice.

I am unable to generate an e-invoice for a particular bill?

If you are unable to generate E-Invoicein BUSY then you can check with below points : 
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2: Pay close attention to the error message you receive. It might contain important information about what is causing the problem. This can help you narrow down the possible solutions. 
3: E-Invoice generation often requires an internet connection to communicate with government servers. Ensure that your internet connection is stable and not blocking the software's access. 
4: Make sure you have entered the correct credentials (username, password, etc.) for the E-invoice portal within BUSY 
5: Ensure that the GSTIN and other relevant details entered in BUSY are correct and up-to-date. 
6: Verify that the E-Invoice settings in BUSY are correctly configured. This includes details like API credentials, authentication, and other relevant settings.

Why am I getting an error while trying to generate e-invoice from BUSY? How to fix it?

If you are facing issues while generating Einvoice through BUSY then you require to take the below points :
1. Make Sure you have stable internet connectivity 
2. Go to GST and VAT confiuration and specify the correct GSP credentials 
3. Here you can also validate the entered GSP details
4. Check that Valid HSN Code must be defined in the item master 
5. Station and Pin code should be mentioned in Party master and transport window.
6. GSTIN of the party should be valid 
7. UQC as per Einvoice has been specified in the unit masters
8. If you get the same issue then you can switch the GSP from webtel technosoft to Pinnecle fineserve and then can check again.
9. Verify that there should be no backend issue from the portal end.
10. BUSY should be updated with the letest version and release and no other old instances should be there.

What should I do if I have issue in generating E-invoice in BUSY?

If you encounter any error while generating e-invoice from BUSY, you can follow these troubleshooting steps:
Step 1: Check your GST/VAT configuration and make sure that you have configured and validated the GST Suvidha Provider (GSP) correctly.
Step 2: Enter your company’s address and specify the from place and pin code in the GST/VAT configuration.
Step 3: Enter the valid GSTIN, address, station and pin code of the party in the party master.
Step 4: Select the correct Tax Category, Tax Type and HSN code for the item in the item master.
Step 6: Enter the UQC (Unit Quantity Code) for the unit in the unit master.
Step 7: Ensure that you have a stable and fast internet connection.
Step 8: Enter the port code in case of export invoice.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Frequently AskedQuestions