Frequently Asked
Questions

Q: How can I troubleshoot e-invoice errors and issues?

If you encounter any error while generating e-invoice from BUSY, you can follow these troubleshooting steps: Step 1: Check your GST/VAT configuration and make sure that you have configured and validated the GST Suvidha Provider (GSP) correctly. Step 2: Enter your company’s address and specify the from place and pin code in the GST/VAT configuration. Step 3: Enter the valid GSTIN, address, station and pin code of the party in the party master. Step 4: Select the correct Tax Category, Tax Type and HSN code for the item in the item master. Step 6: Enter the UQC (Unit Quantity Code) for the unit in the unit master. Step 7: Ensure that you have a stable and fast internet connection. Step 8: Enter the port code in case of export invoice. Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: What can be done when an e-invoice cannot be generated because the PIN code of the buyer does not belong to their respective state?

When facing the issue of being unable to generate an e-invoice due to the buyer's PIN code not corresponding to their state When an e-invoice cannot be generated and error message show PIN code of the buyer does not belong to their respective state follow the below steps: Step :1 Review the buyer's address details: Check the complete address details of the buyer, including the state, to ensure there are no inconsistencies or errors. Confirm that the buyer's address aligns with their respective state Step :2 Validate buyer's GSTIN or tax registration: Cross-check the buyer's GSTIN (Goods and Services Tax Identification Number) or tax registration details to confirm their state of registration. This can help determine the correct state associated with the buyer and ensure accurate e-invoice generation. Step: 3 Verify Parties PIN code: Cross check the party’s pincode as per the GSTIN and state mentioned in the party master

Q: How do I generate an e-invoice on BUSY after completing the setup?Can I generate e-invoices for past invoice dates? What is the time limit?

To generate an E invoice in BUSY after completing the set up, you need to follow these steps: Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice. Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save. Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it. Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice. Yes, you can generate E invoices for past invoice dates, but there is a time limit depending on your annual aggregate turnover (AATO). For more information about this you may consult with your CA or Accountant.

Q: Will the e-invoice number and details come on the same page as my sales invoice when generated using BUSY?

Yes, After Generation of E-invoice From BUSY the IRN and Aknowledged number come on the sales invoice with E-invoice OR code when generated using BUSY. You can add IRN number and Aknowledged number come on the sales invoice with E-invoice OR code, Follow these given steps : Step 1: Go to Administration menu and then click on Configuration Step 2: Select Invoice Document and printing option and select Sales Invoice option. Step 3: Then on left side select Print E-Invoice QR Code and IRN and Aknowledged Number. Step 4: Then preview sales invoice in Standard format. If you have Customize format then you need to configure your format by the concerned person who customized your format. If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: I need to create GSP ID of Webtel and Pinnacle and enter in BUSY in BUSY. What do I need to do to create them?

To create GSP ID and mention in BUSY, you need to follow these steps: Step 1: Log in to the e-invoice portal with your credentials. Step 2: From the main menu, select API registration. Click on the Create API User tab under User Credentials in the API registration menu. Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited. Step 5: Create Username and Password and click on Add. Step 6: In BUSY, Go to Administration and click on configuration. Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required. Step 8: Set Y to turn it on and mention your place and pincode and GSP userid and password in GSP Configuration tab and save the configuration.

Q: How Can I configuration for E invoice in BUSY acount software ?

For Configuration of E invoice after impacting August 1 you need to follow these steps: Step 1: Go to Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT then enable the e-invoice requirement and specify the from place and pincode. Step 4: Login the E-invoice portal then click on API registration. Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal then validate them successfully. Step 7: Go to Configuration then click on Voucher Series Configuration. Step 8: Select a series click on Voucher Configuration, and enable the generation of E-invoices after saving.

Q: How to test invoice generation after configuring GSP in BUSY?

To generate E invoice in BUSY after configure GSP configuration, follow these steps: Step 1: Go to transaction then select the sales voucher Step 2: Now, Click on add tab and create the invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window. Step 5: Save the Invoice, click on YES to generate E invoice and then select Automatic mode for it. Step 6: and then Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E invoice.

Q: What are the steps to generate E invoice in BUSY?

To generate E invoice in BUSY after configure GSP configuration, follow these steps: Step 1: Go to transaction then select the sales voucher Step 2: Now, Click on add tab and create the invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window. Step 5: Save the Invoice, click on YES to generate E invoice and then select Automatic mode for it. Step 6: and then Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E invoice.

Q: Can't generate e-invoice. Shows invalid GST. What's the reason?

You may check below steps which may helps you resolve invalid GST error while generate e-invoice: Step 1: Go in administration and select configuration. Step 2: Then select feature/options. Step 3: Under it click on GST/VAT. Step 4: Then ensure that you have mention your GSTN correctly as without any blank space. Step 5: Then go in relevant party master. Step 6: Check party GSTN in specifed correct or not. Step 7: Validate it through GST portal. Step 8: Also go on https://einvoice1.gst.gov.in/ Step 9: Then select registration option. Step 10: Under it click on e-invoice enablement. Step 11: Then mention the GSTN and given captcha and click on go. Step 12: Check while generate. If still issue persists then can contact on portal helpline or can share concern on support@busy.in

Q: I have two business units registered under the same GSTIN. How can I generate E-Invoices for each unit separately in BUSY?

In BUSY, we can maintain two business units within the same company by creating separate voucher series, and each series will have its own distinct voucher numbering. Through separate voucher series, you can generate e-invoices for each unit separately. Please follow the below steps to create separate voucher series for separate unit:- Step 1: Go to administration and then select Configuration Step 2: Click on voucher series configuration Step 3: Then select sales voucher type Step 4: Click on Add new for create new voucher series Step 5: Select the newly created series and configure for voucher numbering with some unique Prefix and suffix. Step 6: Go to transaction and then select sale voucher type from it Step 7: Click on add and select the series in which you want to create invoice Step 8: Create the sales voucher with e invoice.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I troubleshoot e-invoice errors and issues?

If you encounter any error while generating e-invoice from BUSY, you can follow these troubleshooting steps:
Step 1: Check your GST/VAT configuration and make sure that you have configured and validated the GST Suvidha Provider (GSP) correctly.
Step 2: Enter your company’s address and specify the from place and pin code in the GST/VAT configuration.
Step 3: Enter the valid GSTIN, address, station and pin code of the party in the party master.
Step 4: Select the correct Tax Category, Tax Type and HSN code for the item in the item master.
Step 6: Enter the UQC (Unit Quantity Code) for the unit in the unit master.
Step 7: Ensure that you have a stable and fast internet connection.
Step 8: Enter the port code in case of export invoice.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

What can be done when an e-invoice cannot be generated because the PIN code of the buyer does not belong to their respective state?

When facing the issue of being unable to generate an e-invoice due to the buyer's PIN code not corresponding to their state
When an e-invoice cannot be generated and error message show PIN code of the buyer does not belong to their respective state follow the below steps:
Step :1
Review the buyer's address details: Check the complete address details of the buyer, including the state, to ensure there are no inconsistencies or errors. Confirm that the buyer's address aligns with their respective state
Step :2 
Validate buyer's GSTIN or tax registration: Cross-check the buyer's GSTIN (Goods and Services Tax Identification Number) or tax registration details to confirm their state of registration. This can help determine the correct state associated with the buyer and ensure accurate e-invoice generation.
Step: 3 
Verify Parties PIN code: Cross check the party’s pincode as per the GSTIN and state mentioned in the party master

How do I generate an e-invoice on BUSY after completing the setup?Can I generate e-invoices for past invoice dates? What is the time limit?

To generate an E invoice in BUSY after completing the set up, you need to follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.
Yes, you can generate E invoices for past invoice dates, but there is a time limit depending on your annual aggregate turnover (AATO). For more information about this you may consult with your CA or Accountant.

Will the e-invoice number and details come on the same page as my sales invoice when generated using BUSY?

Yes, After Generation of E-invoice From BUSY the IRN and Aknowledged number come on the sales invoice with E-invoice OR code when generated using BUSY.
 You can add IRN number and Aknowledged number come on the sales invoice with E-invoice OR code, Follow these given steps : 
 Step 1: Go to Administration menu and then click on Configuration 
 Step 2: Select Invoice Document and printing option and select Sales Invoice option.
 Step 3: Then on left side select Print E-Invoice QR Code and IRN and Aknowledged Number.
 Step 4: Then preview sales invoice in Standard format.
 If you have Customize format then you need to configure your format by the concerned person who customized your format.
 If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

I need to create GSP ID of Webtel and Pinnacle and enter in BUSY in BUSY. What do I need to do to create them?

To create GSP ID and mention in BUSY, you need to follow these steps:
Step 1: Log in to the e-invoice portal with your credentials.
Step 2: From the main menu, select API registration. Click on the Create API User tab under User Credentials in the API registration menu.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. 
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: In BUSY, Go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E-Invoice Required.
Step 8: Set Y to turn it on and mention your place and pincode and GSP userid and password in GSP Configuration tab and save the configuration.

How Can I configuration for E invoice in BUSY acount software ?

For Configuration of E invoice after impacting August 1 you need to follow these steps: 
 Step 1: Go to Administration menu and then click on Configuration. 
 Step 2: Select Features and Options. 
 Step 3: Click on GST/VAT then enable the e-invoice requirement and specify the from place and pincode. 
 Step 4: Login the E-invoice portal then click on API registration. 
 Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. 
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal then validate them successfully. 
 Step 7: Go to Configuration then click on Voucher Series Configuration. 
 Step 8: Select a series click on Voucher Configuration, and enable the generation of E-invoices after saving.

How to test invoice generation after configuring GSP in BUSY?

To generate E invoice in BUSY after configure GSP configuration, follow these steps:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window.
Step 5: Save the Invoice, click on YES to generate E invoice and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E invoice.

What are the steps to generate E invoice in BUSY?

To generate E invoice in BUSY after configure GSP configuration, follow these steps:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window.
Step 5: Save the Invoice, click on YES to generate E invoice and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E invoice.

Can't generate e-invoice. Shows invalid GST. What's the reason?

You may check below steps which may helps you resolve invalid GST error while generate e-invoice: 
 Step 1: Go in administration and select configuration. 
 Step 2: Then select feature/options. 
 Step 3: Under it click on GST/VAT. 
 Step 4: Then ensure that you have mention your GSTN correctly as without any blank space. 
 Step 5: Then go in relevant party master. 
 Step 6: Check party GSTN in specifed correct or not. 
 Step 7: Validate it through GST portal. 
 Step 8: Also go on https://einvoice1.gst.gov.in/ 
 Step 9: Then select registration option. 
 Step 10: Under it click on e-invoice enablement. 
 Step 11: Then mention the GSTN and given captcha and click on go. 
 Step 12: Check while generate. 
 If still issue persists then can contact on portal helpline or can share concern on support@busy.in

I have two business units registered under the same GSTIN. How can I generate E-Invoices for each unit separately in BUSY?

In BUSY, we can maintain two business units within the same company by creating separate voucher series, and each series will have its own distinct voucher numbering. Through separate voucher series, you can generate e-invoices for each unit separately.
 Please follow the below steps to create separate voucher series for separate unit:-
 Step 1: Go to administration and then select Configuration 
 Step 2: Click on voucher series configuration
 Step 3: Then select sales voucher type
 Step 4: Click on Add new for create new voucher series
 Step 5: Select the newly created series and configure for voucher numbering with some unique Prefix and suffix.
 Step 6: Go to transaction and then select sale voucher type from it
 Step 7: Click on add and select the series in which you want to create invoice
 Step 8: Create the sales voucher with e invoice.

Frequently AskedQuestions