Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
I want to review e invoices before sending bills to lawyer in BUSY. What is the process I should follow?
To review your e invoices in BUSY, you need to follow these steps:
Step 1: Go to Transaction menu and click on GST Misc. Utilities.
Step 2: Select E invoice Management then click on Generate / Print E invoice.
Step 3: Choose the option for geneation of e invoice such as Automatic, JSON or Plain Excel.
Step 4: Select the voucher type and enter the date range for which bills you want to generate e invoice.
Step 5: Click on Load List and you will see the list of invoices that match your criteria. If an e-invoice has been generated for an invoice, you will see the e-invoice Ack No. and Ack Date.
Step 6: Alternatively, you check E invoice Audit Report which shows you that bill which e invoice have not been generated but are required to do so.
Why doesn't the E-Invoice popup appear after generating an invoice in BUSY, and how do I resolve it?
Follow below steps to resolve the issue of not getting the popup of E-Invoice after generating an invoice in BUSY:
Step 1: Go in administration.
Step 2: Then select the configuration option.
Step 3: Click on voucher series configuration.
Step 4: Select the desired voucher type and series.
Step 5: Then select voucher configuration option.
Step 6: Enable the option og generate e-invoice after saving.
Step 7: Save the option and go for create the invoice.
Step 8: After mention the details in invoice , a trasnporter window will appear.
Step 9: Then enable the option of E-Invoice required.
Step 10: Ensure that you are creating B2B invoice.
Step 11: Also check the user restrictions by admin user.
If still issue persists then share concern on support@busy.in
Why are e-invoicing options missing in BUSY? How can I enable them?
To Enable the e-invoice option in BUSY, follow the following steps
Step 1: Go to the Administration menu and then click on Configuration.
Step 2: Select Features and Options.
Step 3: Click on GST/VAT, then enable the e invoice requirement and specify the origin place and pin code.
Step 4: Log in to the E invoice portal, then click on API registration.
Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you created on the E-invoice portal, then validate them successfully.
Step 7: Go to Configuration, then click on Voucher Series Configuration.
Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.
What are the Steps to generate an e-invoice automatic in BUSY?
To generate Automatic E-invoice from BUSY, Follow these steps :
Step 1: Go to Administration menu and then click on Configuration.
Step 2: Select Features and Options.
Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode.
Step 4: Login the E-invoice portal, then click on API registration.
Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
Step 7: Go to Configuration, then click on Voucher Series Configuration.
Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.
Why can't I generate e-invoices even after activating them in BUSY?
If you are unable to generate E-invoices in BUSY even after activating. It is recommended to check the following:
1. Ensure that you have entered all the required information correctly, such as customer details, item details, and tax information.
2. Verify that you have selected the appropriate sale type or tax type and configured it correctly.
3. Make sure that there are no errors or missing information in the vouchers or transactions that you are trying to generate invoices for.
4. Check if there are any connectivity issues or server problems that may be preventing the generation of e-invoice.
5.Check if e-invoice options are enabled in BUSY and gsp id is mentioned under GST/VAT tab.
6.Check billing party is regestired party as e-invoice generated for b2b transactions only
7.While generate e-invoice,check deatils in transport details and e-invoice option
8.Check possible error before generate e-invoice and proceed
I have two companies in BUSY. How to set up e-invoicing for both?
If you want to generate E invoice from BUSY , you can follow the below steps:
Step 1: Go to Ewaybill Portal then login Id and go to registration option
Step 2: Select for GSP option and mention otp
Step 3: Then select add new option and select GSP name
Step 4: Mention 3 characters as GSP ID and create a password
Note: Password should be minimum 8 characters and should contain upper case, lower case, special character and numeric.
Step 5: Then save information
Step 6: Go to administration in BUSY company then select configuration
Step 7: Select Features/options and then GST/VAT
Step 8: Mention yes in E invoice required then in configuration mention place and pincode
Step 9: Then go to GSP configuration mention GSP ID and password which is created in Ewaybill portal and save.
Reapeat the process in the other company .
The system seems slow or jammed when trying to print E-Invoices. What can be done to fix this?
If the system seems slow or jammed when trying to print E-Invoices, there are a few things you can try to fix this issue:
1. Check your internet connection: Ensure that you have a stable and fast internet connection as a slow connection can affect the performance of the software.
2. Restart the system: Sometimes, a simple system restart can resolve temporary issues and improve the performance of the software.
3. Clear cache and temporary files: Clearing the cache and temporary files of the software can help improve its speed and performance.
4. Update the software: Make sure that you are using the latest version of the software as updates often include bug fixes and performance improvements.
5. Contact customer support: If the issue persists, it is recommended to reach out to the customer support of the BUSY for further assistance and troubleshooting.
How can i resolve the error of E-invoice could not be generated
If E-invoice could not be generated from BUSY then need to check the following steps:
Step 1: Check the GSP credential is validate successfully and for checking this you need to go to Administration Menu
Step 2: Click on configuration feature.
Step 3: Click on Feature and Option.
Step 4: Click on GST/VAT feature then check e-invoice option is enabled then go to GSP configuration option and validate it
Step 5: Giving priority to webtel and pinnacle one by one in GSP configuration and validate it
Step 6: If any error occured while validate GSP credential then regenrate GSP credential from E-invoice portal
Step 7: Check Your internet connection is working properly
Step 8: Check your Antivirus and window firewall is disabled as it might be block your BUSY
Step 9: Exclude BUSYwin.exe from anitivirus
Linking sales invoices to e-waybills in BUSY. How to generate and link?
Linking sales invoices to e-waybills in BUSY, kindly follow the step below:
Step1 : Go to administration menu.
Step2 : Click on Configurations option and Select features and options
Step3 :.Click GST/VAT , enable e-way bill and e-invoice mention place and pin code .
Step4 : link GSP Configurations with e-way bill
Step6 : login on e-way bill portal, Go to Registration Menu
Step7 : Click on for GSP, Verify with your otp
Step8 : Click New and add Select user name and select Webtel&Pinncale
Step9 : Create new GSP and put in GSP configure
Step10: you need to generate both separately and then link them using the transport details section in BUSY.
Step11: You can generate e-waybills and e-invoices separately or together, depending on your preference
How can I modify or cancel an e-invoice after generating it?
After generating your e-invoices, they cannot be modified or altered in any way.
Moreover, it is necessary to cancel both the invoice and the e-invoice. Here are the steps to do so:
Step 1: Go to transaction Menu
Step 2: Click on Voucher and then click on list option
Step 3: Then open voucher in modify mode and press Cntrl+X for cancel the voucher
Step 4: Next, a window will prompt indicating that an E-invoice has been generated for this voucher, Do you want to cancel it. Then Enable the option as Y, specify the reason, and proceed to cancel the voucher.
Step 5: Afterward, Create new voucher with neccessary details then generate E-invoice
Note : An E-invoice has not been generated for the same voucher number as per government regulations.