Frequently Asked Questions

To troubleshoot connectivity issues with e-invoice portal you can follow below steps:
Step 1: Go to the e-invoice portal and create gsp id 
Step 2: Then open your BUSY and go to administration menu 
Step 3: Then click on configuration option then select features and option button
Step 4; Then go to the gst/vat option and select e-invoice required option as yes and click on gsp configuration and mention gsp id and password 
Step 5: after all of these configuration make sure you are connecting to the internet properly

To create GSP on E invoice portal, you need to follow these steps:
Step 1: Log in to the e-invoice portal with your credentials.
Step 2: From the main menu, select API registration. Click on the Create API User tab under User Credentials in the API registration menu.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. 
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.

To setup e-invoice in BUSY, please follow these steps:
"The voucher configuration asking for e-invoice details even though the feature is disabled, the solution is as under : 
Step 1: Go to Administration and then click on Configuration.
Step 2: Select Feature and Options and choose GST/VAT.
Step 3: Enable E-Invoice required option and then click on configure and specify the from Place and Pincode.
Step 4: Enable E-Invoicing in the Voucher Series Configuration.
If you have disabled E-invoice capability in the GST/VAT Configuration, the e-invoice generation option will not be displayed.
"

If the e-inovoice generation was working earlier, but now it has stopped working suddenly, you can follow these steps: 
Step 1: Make sure you have a stable internet connection. 
Step 2: Check by switching the GSP ID s. 
Step 3: Create new GSP ID from API configuration through e-way bill protal and mention in GSP configuration. 
Step 4: Check if any antivirus or firewall is restricting internet access to reach the BUSY server. 
Step 5: If the issue persists, contact the customer support team for further assistance.

To set the E-Invoice required option to default to yes in sales invoices in BUSY,you may follow below steps: 
 Step 1: Ensure e-invoicing is enable for your GSTN. 
 step 2: Then configure it in BUSY. 
 Step 3: Go in administration and select configuration. 
 Step 4: Then select feature/options and click on GST/ VAT. 
 Step 5: Click on e-invoice required option and done GSP configuration. 
 Step 6: Create desired voucher as if you are doing B2B transaction it will be Y default.

To view the invoice history , you may follow below steps: 
 Step 1: Your BUSY must be updated with latest release. 
 Step 2: Then go in administration. 
 Step 3: Select GST misc utilites. 
 Step 4: Then Go in E-Way bill & E-Invoice management option. 
 Step 5: Select the option of E-Invoice audit report. 
 Step 6: Specified the date period and check. 
 Step 7: Also the user restriction by Admin user. 
 If still not resolve then kindly share on support@busy.in

To resolve the issue of incorrect quantity, amount, and price in your generated E-Invoice, you should cancel the E-Invoice either from the portal or within BUSY. In BUSY, cancel the voucher, and when prompted, confirm that you also want to cancel the E-Invoice by pressing 'Y' and then proceed with the cancellation. After canceling, you can generate a new E-Invoice with the corrected details, but it must have a different invoice number. According to the E-Invoice portal, you cannot generate a E-Invoice using the same invoice number.

Follow below steps If you have entered the location and PIN code but are still unable to generate GST invoices in BUSY:
 Step 1: Ensure you have the configuration correctly.
 Step 2: Go in administration and select configuration.
 Step 3: Then select feature/Options.
 Step 4: Click on GST/VAT.
 Step 5: Enable GST and Mention your GSTIN in given option.
 Step 5: If using E-invoicing and E-Way bill mke sure you have mention station and pincode in configuration.
 If still issue persists then can share concern on support@busy.in

There could be the reasons if the distance is not auto-calculate in BUSY : 
 1. Mention Correct GSP ID in BUSY. 
 2. Mention your correct from pincode in E-WAY\E-INVOICE configuration under GST\VAT. 
 3. Mention your correct Pincode in Company's Configuration. 
 4. In transport window at the time of adding voucher, click on check distance. 
 If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Follow below steps to resolve the errors like party location is blank or UQC is blank while generating invoice in BUSY:
 Step 1: Open relevant voucher.
 Step 2: Press ALT+M in billing party master.
 Step 3: Then mention station and pincode in given option.
 Step 4: Save the configuration and go back
 Step 5: Then for UQC press enter on invalid data found error.
 Step 6: And select update UQC option.
 Step 7: Mention UQC for e-invoice save and go back.
 Step 8: Proceed for generation.