Frequently Asked Questions

To correct tax amount of (IGST/SGST/CGST) in E-Invoice you may follow below steps: 
 Step 1: Take backup of your data. 
 Step 2: Open relevant voucher. 
 Step 3: Then press ALT+M in bill sundry. 
 Step 4: Check the configuration, e.g if you have applied some other bill sundry before tax then Adjust in sale/purchase should be N and specify account. 
 Note: Account tagging is the main reason of wrong tax calculation as we need to check the grouping of particular account.

Follow below steps to resolve the issue of being unable to activate e-invoice for your B2B customers in BUSY:
 Step 1: Ensure e-invoicing for the taxpayers having aggregate turnover between Rs. 5 Cr to Rs. 10 Cr from 01st August, 2023.
 Step 2: Go https://einvoice.gst.gov.in/einvoice/dashboard.
 Step 3: Then click on services and select enable me for E-Invoice.
 Step 4: Mention GST username and password.
 Step 5: Also define company details.
 Step 6: If we have enabble today then we have to wait till 24 hours.

For check e-invoice configuration please follow these steps: 
 1. Go in administration 
 2. Then Go in configuration 
 3. Then Go in Features/option 
 4. Then Go in GST/VAT and check e-invoice configuration 
 5. Check gsp configuration both gsp id is mention or not and id is validate or not 
 6. Then go in configuration then voucher series configuration 
 7. Then select voucher type and select series 
 8. Then check input Transport detail and generate e-invoice after saving yes

After generation of e invoice from BUSY we can cancel e invocie within 24 hours after invoice uplaoded on portal as per e invocie portal provisions
 And to create new company in BUSY follow the steps
 Step 1 Open BUSY 
 Step 2 On the home page/main menu options are displayed
 Step 3 Select create company
 Step 4 Enter your company deatils to create new company
 Step 5 Save and enable credetianls for company if required and after saving will get into new company

The voucher configuration asking for e-invoice details even though the feature is disabled, the solution is as under : 
 Step 1: Go to Administration and then click on Configuration.
 Step 2: Select Feature and Options and choose GST/VAT.
 Step 3: Enable E-Invoice required option and then click on configure and specify the from Place and Pincode.
 Step 4: Enable E-Invoicing in the Voucher Series Configuration.
 If you have disabled E-invoice capability in the GST/VAT Configuration, the e-invoice generation option will not be displayed.

If you are unable to generate E Invoice automatically in BUSY, check the possible errors mentioned below:
1.Make sure the Pin code and station specified in Party master as well as in the transport window during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Ensure that the Party GSTIN is active.
5.VeriFinancial Year that proper internet connectivity is available.
6.E invoice site must be running properly without any technical issues.

Possible steps to address e-invoicing errors that prevent invoices from being accepted: 
1.Ensure e-invoicing is enabled. 
2.VeriFinancial Year and provide valid GSP credentials. 
3.Check and correct unit-related errors (UQC). 
4.Provide necessary address information. 
5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled. 
6.VeriFinancial Year and enter the correct HSN or provide the missing one. 
7.Avoid generating e-invoice for a canceled bill. 
8.Address errors related to transaction types. 
9.Addressing these steps can help prevent e-invoicing errors and ensure successful acceptance of invoices.

To change your password for the e-invoicing portal, you can follow these steps:
Step 1. Log in to the e-invoicing portal using your current credentials.
Step 2. Look for the "Change Password" or "Reset Password" option in the portal's settings or account menu.
Step 3. Click on the option and follow the instructions to enter your current password and set a new password.
Step 4. Make sure to choose a strong and secure password.
Step 5. Save the changes and your password will be updated for the e-invoicing portal.

there is multiple Possible e-invoicing errors that prevent invoices from being accepted: 
1.Ensure e-invoicing is enabled. 
2.VeriFinancial Year and provide valid GSP credentials. 
3.Check and correct unit-related errors (UQC). 
4.Provide necessary address information. 
5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled. 
6.VeriFinancial Year and enter the correct HSN or provide the missing one. 
7.Avoid generating e-invoice for a canceled bill. 
8.Address errors related to transaction types. 
9.Addressing these steps can help prevent e-invoicing errors and ensure successful acceptance of invoices.

If Want to Know buyer's GSTIN and complete address required for export invoices in BUSY, even when exporting to overseas customers:
 1.Buyer's GSTIN Not Required in case of export.
 2.Port Code is mandatory For export Einvoice.
 3.In port Code Enter India's last location.
 4.So enter pincode, Place, State.
 5.You Can enter Buyers information in Account Master.
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in