Frequently Asked Questions

To generate an E-invoice from BUSY, it is required to mention the correct station and PIN code in the Account master. The reasons for this are as follows: 
 1: E-invoices are required for B2B transactions only. 
 2: Station and PIN code are necessary because they pertain to the supply-to location fields. 
 3: Proper information should be provided for 'From Location' and 'To Location.

While generating an E invoice, if you face a blank error, see the following step:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Click on the feature option, then click on the GST/VAT tab.
Step 4: In GSP Configuration, remove the Pinacal GSP ID.
Step5: Now Click on Generate an invoice and check the possible error.
Step 6: Now excert Error Msg Comeing Show the error correct same

Please mention the error which you are facing while e-invoice generation. 
 Further you can check these configuration to prevent issues of e invoice generation. 
 1. Ensure that The unit of service should be na or other. 
 2. Make sure that the hsn code specified should be of service. 
 3. Ensure that the type of of tax category should be of service.

If you are getting a special character error you need to follow given below steps:
Step 1: While generating E-invoice a options will appear named special characters to be removed
Step 2: Ensure that all the characters specified in that option should be correct and default
Step 3: Otherwise create a demo company and check the special characters specified in that window and mention that in your company

To Configure GST in BUSY, for generate GST invoice, follow these steps : 
 Step 1: Create Company with and enable GST. 
 Step 2: If you have already created company then Follow these steps : 
 1: Go to Administration menu. 
 2: Then click on Configuration. 
 3: Then select Features and Options. 
 4: Select GST/VAT option. 
 5: Enable GST/VAT reporting.

By Generate e-invoice error show my location/PIN code Kindy follow the step below : 
 Step1 : Go to administration menu, 
 Step2 : Select configuration option 
 Step3 : Then click on feature and options. 
 Step2 : In feature select GST/VAT options. 
 Step3 : Click on E-invoice config. 
 Step4 : In e-invoice configuration window enter Location and Pin code and Done.

If the station and pincode is not being captured in the e-invoice, follow these steps: 
 Step 1. Mention the station name and pincode in the Account/Party Master. 
 Step 2. Add the station name and pincode in the Transport Window when saving the invoice. 
 Step 3. Verify the station and pincode settings in the E-invoice Configuration where you have enabled the e-invoice feature.

To fix the error of unit quantity code you can follow the steps.
 Step 1. Click on that uqc error 
 Step 2. Then and window will appear Click on update unit quantity code
 Step 3. Now mention UQC for e invoice.
 Step 4. Save the configuration.
 Step 5. Now press escape to go back.
 Step 6. Now you can proceed to generate e invoice.

You should follow below steps if your e invoices not sent to the customer/government portal. 
 Step 1: Check party details correctly. 
 Step 2: IRN should be generated on fresh voucher number as portal does not allow to create E-Invoice on cancelled voucher number. 
 Step 3: Voucher details must be correct. 
 Step 4: Check if the e-invoice was properly generated in BUSY.

Kindly specified the error title which you facing At present further there are few steps through that you can generate E- invoice successfully:
 Step 1: Validate GSPID through GST/VAT option under features/option
 Step 2: Specified correct details in Billing party master.
 Step 3: Define required details in transport window.
 Step 4: Check all possible error before generating.
 For further can share your concern on support@busy.in