Frequently Asked Questions

The E-invoice required option is displaying in red and is not allowing you to change it in the transport details window in BUSY. To resolve this issue, you can follow these steps:
 1: When you are conducting B2C transactions, the E-invoice required option will appear in red.
 2: If you are a sub-user, you should contact the main user to remove the restriction from the E-Invoice applicability option.

If your turnover is more then 5 crore and you are generating a invoice against a registered businesses (B2B) in that scenario its mandatory to generate E-invoice 
If you want to change the username for the E-waybill portal follow these steps:
Step 1:Go to e-waybill portal 
Step 2:Then go to login tab and click on forgot credentials option 
Step 3:Then you can change the username for the E-waybill portal

To fix the issue of BUSY not asking whether you want to generate an e-invoice when creating new invoices, Follow these steps to resolve it : 
 Step 1: Go to Administration menu. 
 Step 2: Then click on configuration and then select voucher series configuration. 
 Step 3: Select voucher type and series and then enable generate e-invoice after saving. 
 Step 4: Then save it successfully.

For generate E-invoice only for specific voucher please follow these steps:
1. Go in Transactions then Go in gst misc utilities
2. Then Go in E-way bill and E-invoice management
3. Then Go in Generate/print E-invoice and then choose automatic
4. Then choose voucher type, voucher series, date
5. Then choose Exclude voucher already having e-invoice acknowledgement number
6. Then click on load list and select specific voucher 
7. Then Click on generate E-invoice

If you Want to Know why e-invoice date need to be within 7 days of normal invoice date: 
 1.The time limit to generate e-invoices on the IRP for all tax invoices issued is within seven days from the date given in the invoice and debit note or credit note. 
 2.This Rule is generated by Einvoice Portal. so You can contact to Einvoice portal for this.

You should follow below steps if your E-Invoice is failing with an invalid date error in BUSY: 
 Step 1: Generate E-Invoice on same date when you have create the voucher. 
 Step 2: Create E-Invoice within 7 days of voucher date (As per Government rule). 
 Step 3: Regional setting must be correct. 
 Step 4: Date format of your system should be in DD/MM/YY format.

Follow below steps to fix the errors related to incomplete party master details when generating e-invoices: 
 Step 1: Go in billing party master. 
 Step 2: Define the GSTN. 
 Step 3: Validate GSTN online. 
 Step 4: Update back and quit. 
 Step 5: Ensure party's address specify correctly. 
 Step 6: Mention station and pincode. 
 Step 7: Save and proceed for E-Invoice generation.

Yes, you can generate multiple e-invoices together in BUSY, Follow these steps : 
 Step 1: Go to Transactions menu. 
 Step 2: Then click on GST Misclinious utilities. 
 Step 3: Then click on E-way bill/E-invoice management. 
 Step 4: Then click on generate/print e-invoice. 
 Step 5: Then select Automatic option and mention date and load list. 
 Step 6: Then click on generate e-invoice.

Follow below steps to stop prompted to generate an e-invoice for debit notes against purchase in BUSY:
 Step 1: Go in administration.
 Step 2: Then select configuration.
 Step 3: Then click on voucher series configuration.
 Step 4: Select desired voucher type and series.
 Step 5: Click on voucher configuration option.
 Step 6: Select N on generate e-invoice after saving option.
 Step 7: Save the configuration and check.

To cancel E-Invoice you can follow some steps:
Step 1: Open you voucher that you want to cancel. and click on Cencel option and press ALT+X key.
Step 2: Now click on Yes option to Cancel voucher and then it will show you prompt for cancel E-invoice if ganerated then click on Yes option.
Step 3: Now specify the reason and remarks for cancellation and cancel the E- Invoice.