Frequently Asked Questions

To retrieve a forgotten password or username on the E-Invoice portal, you can follow some steps and these are
Step 1: Open E-Invoice portal and use the Forget Password option while login on the portal.
Step 2: Enter your GSTIN and capcha then enter the registered mobile no . for OTP
Step 3: Now verify the OTP that you received on registered mobile no and verify and enter your new password.

If you wants to create manual E-invoice then you can generate JSON file in BUSY and then upload on E-invoice. Please follow below mention steps for generation of JSON file 
 Step 1:- Transaction Tab
 Step 2:- Sales Invoice
 Step 3:- Add, enter party and item details
 On generate E-invoice option select JSON file option select path for saving file and then upload JSON file on E-Invoice portal

To locate configuration of E-invoice from in Accounting Software, you can follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Features / Options and click on GST / VAT, here you will see a option called "E-Invoice Required".
Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.

If you are facing UQC error during e invoice generation in BUSY, it means you have mention the UQC ( Unit Quantity Code) in the unit master. So you need to update it in unit master by following these steps:
Step 1: Go to Administration and click on Masters.
Step 2: Select Unit then click on Modify. Now, select your unit and mention UQC for e invoice then save changes.

If you Want to Know why e-invoice date need to be within 7 days of normal invoice date: 
 1.The time limit to generate e-invoices on the IRP for all tax invoices issued is within seven days from the date given in the invoice and debit note or credit note. 
 2.This Rule is generated by Einvoice Portal. so You can contact to Einvoice portal for this.

You should follow below steps if your E-Invoice is failing with an invalid date error in BUSY: 
 Step 1: Generate E-Invoice on same date when you have create the voucher. 
 Step 2: Create E-Invoice within 7 days of voucher date (As per Government rule). 
 Step 3: Regional setting must be correct. 
 Step 4: Date format of your system should be in DD/MM/YY format.

Follow below steps to fix the errors related to incomplete party master details when generating e-invoices: 
 Step 1: Go in billing party master. 
 Step 2: Define the GSTN. 
 Step 3: Validate GSTN online. 
 Step 4: Update back and quit. 
 Step 5: Ensure party's address specify correctly. 
 Step 6: Mention station and pincode. 
 Step 7: Save and proceed for E-Invoice generation.

Yes, you can generate multiple e-invoices together in BUSY, Follow these steps : 
 Step 1: Go to Transactions menu. 
 Step 2: Then click on GST Misclinious utilities. 
 Step 3: Then click on E-way bill/E-invoice management. 
 Step 4: Then click on generate/print e-invoice. 
 Step 5: Then select Automatic option and mention date and load list. 
 Step 6: Then click on generate e-invoice.

Follow below steps to stop prompted to generate an e-invoice for debit notes against purchase in BUSY:
 Step 1: Go in administration.
 Step 2: Then select configuration.
 Step 3: Then click on voucher series configuration.
 Step 4: Select desired voucher type and series.
 Step 5: Click on voucher configuration option.
 Step 6: Select N on generate e-invoice after saving option.
 Step 7: Save the configuration and check.

To cancel E-Invoice you can follow some steps:
Step 1: Open you voucher that you want to cancel. and click on Cencel option and press ALT+X key.
Step 2: Now click on Yes option to Cancel voucher and then it will show you prompt for cancel E-invoice if ganerated then click on Yes option.
Step 3: Now specify the reason and remarks for cancellation and cancel the E- Invoice.