Frequently Asked Questions

To generate E invoice in BUSY, find below the necessary details:
1.Make sure the party address, Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Ensure that the Party GSTIN is active.

When you generate e invoice in BUSY, the customer address will be picked from party master or from the billing / shipping window. So if it wrong then you need to update the address in the party master or in the shipping window. However, if you already generate an e invoice then you need to cancel it and generate again after update the address.

If the software is showing an old cancelled invoice after generating a new one follow these steps: 
 Step 1: Check the same voucher number on the portal. If it's already generated, you cannot generate it with the same invoice number. 
 Step 2: If the issue is not resolved it is recommended to contact the support of the e-invoice portal for further assistance.

Follow below stesp to enable e-invoice for credit note generation in BUSY:
 Step 1: Done GSP configuration through E-Way bill portal.
 Step 2: Configured it through GST/VAT option.
 Step 3: Save the configuratuion then go in voucher series configuration.
 Step 4: Select relevant voucher type and series.
 Step 5: Enable the option of Genrate E-Invoice after saving.
 Step 6: Save the configuration and create.

If you are unable to generate E invoices from BUSY you can check some points and these are :
1.You should check for any error messages and ensure that all necessary fields such as party station and pincode in master and transport window,UQC of unit for e invoice in unit master are filled out correctly. 
2.Even check your E invoice configuration.
3. Check GSP Configuration.

To enter the GSP Id and password in BUSY for E invoice generation, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Step 3: Click on the GSP Configuration and can enter the GSP user id and password. You can also validate the user id and password.

Yes, the E-Invoice QR code can be printed on your normal invoice or Standard format if it is B2B Transaction you can follow some steps:
Step 1: Go to Administration and then click on configuration.
Step 2: Now Click on Invoice document printing and then click on standard.
Step 3: Now click on Sales Invoice and then enable Print E-Inovice QR Code and save the configuration.

To set up automatic E-Way Bill and E-Invoice features in BUSY, follow these steps:
1.Ensure you are using the Standard or Enterprise edition as automatic features are available in these versions.
2.If you are using the Basic edition, upgrade your license to a higher version.
3.Confirm that the BUSY license subscriptions (BLS) is active.
Now, you can enjoy the automatic E-Way Bill and E-Invoice features in BUSY.

To switch between GSP service providers in BUSY follow these:
 Step 1: Go to Administration menu and click on configuration option 
 Step 2: Then click on Features and options button then click on GST VAT button. 
 Step 3: Now click on GSP configuration button. 
 Step 4: Afterward you can switch GSP from webtel, pinnacle & automatic as per your requirements

If you need to edit a voucher after creating an E-invoice in BUSY, keep these points in mind:
1.Recommendation:It's not advisable to modify an E-invoice after generating it because the changes reflect on the GSTR1 Portal.
2.Procedure for Modification:If you still need to make changes, contact your administrator or superuser.
Ask them to disable restrictions that prevent sub-users from modifying or deleting vouchers with generated E-invoices.