Frequently Asked
Questions

Q: I am unable to generate e-invoices even after enabling the feature. What could be the issue?

There are some options to check due to which you will not be able to generate the e-invoice: 1: Generate e-invoice after saving is enabled from sales voucher configuration 2: Check required e-invoice enabled from transporter window 3: Station and Pincode have to be filled on Party Master and Transporter window also 4: Check and validate Item HSN Code 5: UQC should be entered in the item unit for e-invoice.

Q: The e-invoice does not show company name and other details correctly. What should I do?

Make sure that enter the correct company details in BUSY. Pls Follow the Below Steps. Click On Step 1: Company menu Step 2: Edit Company Step 3: Mention the Correct Company Name & Address. Step 4: Administration Step 5: Configuration Step 6: Featues and Options Step 7: GST VAT option Step 8: E invoice option, Mention the correct Pincode & From Place details. Step 9: During E Invoice generation in voucher, Pls check the options.

Q: I am unable to enable E-Invoice and E-Waybill in Bizzy. What should I do?

To Enable the e-invoice and e-way bill option in BUSY,Follow these Steps : Step 1: Go to administration menu. Step 2: Then click on Configuration. Step 3: then click on Feature/option and then Click on GST/VAT option. Setp 4: Then enable E-way bill Required and E-invoice Required. step 5: Configure gsp id of webtel user ID and pennacle user ID in GSP configuration

Q: I am unable to generate or upload invoices from BUSY to the GST portal. What could be the issue and how can I resolve it?

if Getting Error While Generating Einvoice Check Flowing Step Step : 1 in Account Master Check Billing Party Address party Station and Pincode Step : 2 Check Transport Detailes Mension Pincode and station feeding or Not Step : 3 Check Generate E Invoice After Saving Option Enable or not form Voucher Serise Configuration Step : 4 Go to Compant Edit Company and fill proper Company address

Q: I am getting an error while generating e-invoices in BUSY. What could be the reason and how can I resolve it?

if Getting Error While Generating Einvoice Check Flowing Step Step : 1 in Account Master Check Billing Party Address party Station and Pincode Step : 2 Check Transport Detailes Mension Pincode and station feeding or Not Step : 3 Check Generate E Invoice After Saving Option Enable or not form Voucher Serise Configuration Step : 4 Go to Compant Edit Company and fill proper Company address

Q: Why does the government portal show my GST number as active, while the e-invoice portal shows it as invalid?

To correct the issue of Invalid GST number on e-invoice portal , You may follow below steps: Step 1: Go in https://einvoice1.gst.gov.in/ Step 2: Then click on registration option. Step 3: Select E-Invoice enablement. Step 4: Then specify your GSTIN and given captcha. Step 5: Click on go. If still issue persists then kindly contact on E-Invoice portal.

Q: Why does the system say "Invalid BB" after clicking "Generate" for e-invoice in BUSY, and how to fix it?

As per government guideliness you can create E-Invoice for only B2B transaction, Further check below instruction to genereate B2B invoice successfully: 1: Go in billing party master. 2: Check that you have mentioned correct GSTN by click on validate GSTN. 3: Check that GSTN on GST portal. If still not resolved then told party to contact on E-Invoice portal helpline.

Q: What are the benefits of generating e-invoice for BB transactions in BUSY? Can you explain?

Here are the benefits of generating E-invoices directly from BUSY. 1. BUSY users can generate E-invoices automatically from BUSY. 2. If you generated E-invoices from BUSY then your all invoices auto populated in GSTR-1 B2B section. 3. NO need to go portal to print E-invoices. 4. Users can generate E-invoices on single click within BUSY no need to enter the all details in portal.

Q: What is the process to accept or reject e-invoice generation when saving a voucher?

Accept or reject E-invoice genration when saving a voucher please follow below mention steps:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Voucher Series Configration Step 4:- Sales , Select series and then click on Voucher Configration Step 5:- Enable Generate E-invoice after saving When you create E-invoice and then a window ask for generate E-invoice Yes or No

Q: Are there any specific report for E-invoice in BUSY?How can I view that?

You can also print E-way bill of multiple invoices in bulk, please follow the below steps: To view the report of E- invoice in BUSY follow the below mentioned steps: Step 1: Go to Transaction menu Step 2: Click on GST misc. utilities Step 3: Click on E-way bill management then click on generate/print E-invoice Step 4: Select Automatic then select voucher type sale/purchase etc.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I am unable to generate e-invoices even after enabling the feature. What could be the issue?

There are some options to check due to which you will not be able to generate the e-invoice:
1: Generate e-invoice after saving is enabled from sales voucher configuration
2: Check required e-invoice enabled from transporter window
3: Station and Pincode have to be filled on Party Master and Transporter window also
4: Check and validate Item HSN Code
5: UQC should be entered in the item unit for e-invoice.

The e-invoice does not show company name and other details correctly. What should I do?

Make sure that enter the correct company details in BUSY. Pls Follow the Below Steps.
Click On
Step 1: Company menu
Step 2: Edit Company
Step 3: Mention the Correct Company Name & Address.
Step 4: Administration
Step 5: Configuration
Step 6: Featues and Options
Step 7: GST VAT option
Step 8: E invoice option, Mention the correct Pincode & From Place details.
Step 9: During E Invoice generation in voucher, Pls check the options.

I am unable to enable E-Invoice and E-Waybill in Bizzy. What should I do?

To Enable the e-invoice and e-way bill option in BUSY,Follow these Steps : 
 Step 1: Go to administration menu. 
 Step 2: Then click on Configuration.
 Step 3: then click on Feature/option and then Click on GST/VAT option.
 Setp 4: Then enable E-way bill Required and E-invoice Required.
 step 5: Configure gsp id of webtel user ID and pennacle user ID in GSP configuration

I am unable to generate or upload invoices from BUSY to the GST portal. What could be the issue and how can I resolve it?

if Getting Error While Generating Einvoice Check Flowing Step
Step : 1 in Account Master Check Billing Party Address party Station and Pincode
Step : 2 Check Transport Detailes Mension Pincode and station feeding or Not 
Step : 3 Check Generate E Invoice After Saving Option Enable or not form Voucher Serise Configuration 
Step : 4 Go to Compant Edit Company and fill proper Company address

I am getting an error while generating e-invoices in BUSY. What could be the reason and how can I resolve it?

if Getting Error While Generating Einvoice Check Flowing Step
Step : 1 in Account Master Check Billing Party Address party Station and Pincode
Step : 2 Check Transport Detailes Mension Pincode and station feeding or Not 
Step : 3 Check Generate E Invoice After Saving Option Enable or not form Voucher Serise Configuration 
Step : 4 Go to Compant Edit Company and fill proper Company address

Why does the government portal show my GST number as active, while the e-invoice portal shows it as invalid?

To correct the issue of Invalid GST number on e-invoice portal , You may follow below steps: 
 Step 1: Go in https://einvoice1.gst.gov.in/ 
 Step 2: Then click on registration option. 
 Step 3: Select E-Invoice enablement. 
 Step 4: Then specify your GSTIN and given captcha. 
 Step 5: Click on go. 
 If still issue persists then kindly contact on E-Invoice portal.

Why does the system say "Invalid BB" after clicking "Generate" for e-invoice in BUSY, and how to fix it?

As per government guideliness you can create E-Invoice for only B2B transaction, Further check below instruction to genereate B2B invoice successfully: 
 1: Go in billing party master. 
 2: Check that you have mentioned correct GSTN by click on validate GSTN. 
 3: Check that GSTN on GST portal. 
 If still not resolved then told party to contact on E-Invoice portal helpline.

What are the benefits of generating e-invoice for BB transactions in BUSY? Can you explain?

Here are the benefits of generating E-invoices directly from BUSY.
 1. BUSY users can generate E-invoices automatically from BUSY.
 2. If you generated E-invoices from BUSY then your all invoices auto populated in GSTR-1 B2B section.
 3. NO need to go portal to print E-invoices.
 4. Users can generate E-invoices on single click within BUSY no need to enter the all details in portal.

What is the process to accept or reject e-invoice generation when saving a voucher?

Accept or reject E-invoice genration when saving a voucher please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Voucher Series Configration 
 Step 4:- Sales , Select series and then click on Voucher Configration 
 Step 5:- Enable Generate E-invoice after saving 
 When you create E-invoice and then a window ask for generate E-invoice Yes or No

Are there any specific report for E-invoice in BUSY?How can I view that?

You can also print E-way bill of multiple invoices in bulk, please follow the below steps: 
To view the report of E- invoice in BUSY follow the below mentioned steps: 
Step 1: Go to Transaction menu
 Step 2: Click on GST misc. utilities
 Step 3: Click on E-way bill management then click on generate/print E-invoice
Step 4: Select Automatic then select voucher type sale/purchase etc.

Frequently AskedQuestions