Frequently Asked Questions

Please mention the error which you are facing while e-invoice generation. 
 Further you can check these configuration to prevent issues of e invoice generation. 
 1. Ensure that The unit of service should be na or other. 
 2. Make sure that the hsn code specified should be of service. 
 3. Ensure that the type of of tax category should be of service.

If you are getting a special character error you need to follow given below steps:
Step 1: While generating E-invoice a options will appear named special characters to be removed
Step 2: Ensure that all the characters specified in that option should be correct and default
Step 3: Otherwise create a demo company and check the special characters specified in that window and mention that in your company

To Configure GST in BUSY, for generate GST invoice, follow these steps : 
 Step 1: Create Company with and enable GST. 
 Step 2: If you have already created company then Follow these steps : 
 1: Go to Administration menu. 
 2: Then click on Configuration. 
 3: Then select Features and Options. 
 4: Select GST/VAT option. 
 5: Enable GST/VAT reporting.

if Getting Error While Generating Einvoice Check Flowing Step
Step : 1 in Account Master Check Billing Party Address party Station and Pincode
Step : 2 Check Transport Detailes Mension Pincode and station feeding or Not 
Step : 3 Check Generate E Invoice After Saving Option Enable or not form Voucher Serise Configuration 
Step : 4 Go to Compant Edit Company and fill proper Company address

if Getting Error While Generating Einvoice Check Flowing Step
Step : 1 in Account Master Check Billing Party Address party Station and Pincode
Step : 2 Check Transport Detailes Mension Pincode and station feeding or Not 
Step : 3 Check Generate E Invoice After Saving Option Enable or not form Voucher Serise Configuration 
Step : 4 Go to Compant Edit Company and fill proper Company address

To correct the issue of Invalid GST number on e-invoice portal , You may follow below steps: 
 Step 1: Go in https://einvoice1.gst.gov.in/ 
 Step 2: Then click on registration option. 
 Step 3: Select E-Invoice enablement. 
 Step 4: Then specify your GSTIN and given captcha. 
 Step 5: Click on go. 
 If still issue persists then kindly contact on E-Invoice portal.

As per government guideliness you can create E-Invoice for only B2B transaction, Further check below instruction to genereate B2B invoice successfully: 
 1: Go in billing party master. 
 2: Check that you have mentioned correct GSTN by click on validate GSTN. 
 3: Check that GSTN on GST portal. 
 If still not resolved then told party to contact on E-Invoice portal helpline.

Here are the benefits of generating E-invoices directly from BUSY.
 1. BUSY users can generate E-invoices automatically from BUSY.
 2. If you generated E-invoices from BUSY then your all invoices auto populated in GSTR-1 B2B section.
 3. NO need to go portal to print E-invoices.
 4. Users can generate E-invoices on single click within BUSY no need to enter the all details in portal.

Accept or reject E-invoice genration when saving a voucher please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Voucher Series Configration 
 Step 4:- Sales , Select series and then click on Voucher Configration 
 Step 5:- Enable Generate E-invoice after saving 
 When you create E-invoice and then a window ask for generate E-invoice Yes or No

You can also print E-way bill of multiple invoices in bulk, please follow the below steps: 
To view the report of E- invoice in BUSY follow the below mentioned steps: 
Step 1: Go to Transaction menu
 Step 2: Click on GST misc. utilities
 Step 3: Click on E-way bill management then click on generate/print E-invoice
Step 4: Select Automatic then select voucher type sale/purchase etc.