Frequently Asked Questions

To automatically enter the location/PIN code in the Transport details window when creating e-invoices, follow the steps below: 
 Step 1: The station and Pincode are automatically retrieved from the Account master. However, if you want to change them, you can do so manually.

To get voucher numbers of cancelled e invoices on e invoice portal, you may need to login your e invoice portal and then your dashboard will show the cancelled e invoices. For more information you may need to consult with your CA or Accountant.

Credit note e invoice not show in BUSY report 
 Guidelines:
 1.Transaction than Gst mis utilities than Credit note e invoice 
 2.Party generated e invoice from portal and that time generate bill in BUSY backend issue but e invoice show on portal generated.

If showing certificate date error while generating E invoice then follow the steps 
1 go to administration menu and click on configuration 
2 Click on feature option and select GST VAT option 
3 Click on GSP configuration and change default gsp for einvoice generation

If your E-invoice gneration is failed, some possible reason include:
1. There may be internet connectivity issue 
2. Problem in E-invoice configuration settings
3. Incorrect or incomplete information provided in voucher
4. Problem with server vender Id and Password
5. Details should be properly metioned in party master

To activate e-Invoicing in BUSY, you need to update your software to the latest version. Then, go to the Configuration menu and select the e-Invoicing option. Enter your GSTIN and other required details. Once done, you will be able to generate e-Invoices in BUSY.

You need to cancel that E-invoice with voucher as well and recreate it , because you can not modify the E-invoice once it has been generated through BUSY. 
 Note (As PerGovernment Rule) The e-invoice portal does not allow for amendment of e-invoices.

For Automatic picked up billing address you need to Check details: 
 Step 1: Mention shipping details in Billing shipping Window while creating Invoice. 
 Step 2: In transport window Transaction Type take Bill to ship to then proceed for generate e invoice.

If BUSY e-invoice option is not working then generate a JSON file for E-invoice from BUSY and upload it on E-invoice portal generate E-invoice and take print from there too.
 Note:- E-invoice portal login E-way bill portal and then go to E-invoice portal

Please provide more details as what issue are facing while generating E- invoice from BUSY.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.