Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice print

FAQs

How do I check in BUSY if my E-invoice setting is already enabled for e-invoice generation?

To check E invoice setting is enabled for e invoice generation in BUSY, follow these steps to ensure all necessary options are enabled and configured correctly:
Step 1: Verify GSP Configuration and User Validation:
Go to Administration in BUSY.
Under Configuration, go to Features Options.
Ensure that E invoice Confirmation...

How do I print or save a copy of the system generated e-invoice PDF?

Step 1: Verify that the e invoice you want to print was created within the last two days from the voucher date.
Step 2: Now, follow these steps within your software:
Step 3: Go to the Transactions menu.
Step 4: Under Transactions, locate and select GST Misc. Utilities.
Step 5:...

Why am I unable to print or download invoices as PDF in BUSY?

There could be several reasons why you are unable to print or download invoices as PDF in BUSY. Some possible reasons could be:
Step1: Incorrect printer settings, Make sure that your printer is properly connected and configured with the BUSY. Check the printer settings in BUSY to ensure that the...

What login credentials do I need to provide to enable e-invoicing on my BUSY?

To enable E invoicing on BUSY you need to provide your GSP login credentials to link the software with the portal 
To link the GSP credential you need to follow the steps 
Step1 Go To Administration menu and click on configuration
Step2 click on features option and go to GST...

I want to download the government generated invoice from the portal. What is the process?

Condition 1: If generated within 48 hours, then you will download from both BUSY and the E Invoice portal.
If it was generated from the e invoice portal, then follow the below steps:
Step 1: Visit the E Invoice Portal, Go to the e invoice portal's website, which is typically...

I want to print multiple copies of an e-invoice that has already been generated. What is the process to do this?

To generate e invoices from the standard version of BUSY, you can follow these steps:
First, make sure the e invoice that you are printing is before 2 days from the voucher date.
Step 1: After confirming the above option, go to the Transactions menu.
Step 2: Under Transactions,...

I want to start generating e-invoices from BUSY but am getting errors. What are some common reasons it may not be working?

To address errors when generating E invoices from BUSY, follow these steps to ensure all necessary options are enabled and configured correctly:
Step 1: Verify GSP Configuration and User Validation:
Go to Administration in BUSY.
Under Configuration, go to Features Options.
Ensure that E invoice Confirmation is enabled for GST or VAT.
Validate the GSP configuration for both Webtel and Pinnacle, including providing the GSP user's and password in BUSY.
Step 2: Enable QR Code and E invoice Details in Sales Invoice Print:
Confirm that the QR code print option is enabled in the Sales Invoice bill print settings.
Ensure that Print E invoice IRN, Ack. No., Act Date is selected.
Step 3: Activate E invoice After Saving in Voucher Series Configuration:
Access the Voucher Series Configuration option.
Enable the E invoice after saving option to ensure E invoices are generated automatically after saving.
Step 4: Check E invoice Portal Configuration:
Verify that the E invoice option is available and configured correctly in the E invoice portal.
By following these steps and ensuring that all necessary options are enabled and configured in BUSY, you can reduce the likelihood of encountering errors when generating E invoices.

I am unable to print the E-Invoice number on top of the invoice. How can I resolve this?

To print the e invoice number on top of the sales invoice, you need to enable the e invoice number option in BUSY, but please make sure the format is standard or design.
If this is the standard format, this can be done by going to the settings menu and following the below steps:
Step 1: Go to Administration, then Configuration.
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice.
Step 3: After selecting the invoice settings, enable the QR code and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the QR code and E invoice INR, Ack No., and Ack Date will automatically be generated and added to your sales invoices.
or
If its design format, you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting in BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can do in BUSY on a chargeable basis.

The E-Invoice QR code is not showing up in the invoice print preview. What settings do I need to change?

To show the e invoice QR code in the sales invoice print preview, you can configure it by enabling the e invoice QR code option in the invoice settings. but please make sure it's format, standard, or design.
If this is the standard format, this can be done by going to the settings menu and following the below steps:
Step 1: Go to Administration, then Configuration.
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice.
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date, if required.
Step 4: Once enabled, the QR code will automatically be generated and added to your invoices.
or
If its design format, you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can do it while BUSY on a chargeable basis.

How do I print multiple invoice copies without having to print each one individually in BUSY?

To print multiple invoice copies without having to print each one individually in BUSY, you need to follow the below steps:
Step 1: Go to the Transactions menu.
Step 2: Under Transactions, locate and select GST Misc. Utilities.
Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management.
Step 4: In the next menu, click on Generate Print E Invoice.
Step 5: You will see the option Generate Print E Invoice. Select this option.
Step 6: Choose an e invoice to be generated automatically, if that's your preference.
Step 7: In the voucher details section, select the voucher type.
Step 8: Specify the starting date and ending date for the vouchers you want to work with.
Step 9: Click Load List to view the vouchers within the specified date range.
Step 10: Select all the sales e invoices for which you want to print the e invoice.
Step 11: Then you will find the option to print an e invoice, on which you can specify the multiple copies for Print of E Invoice. By clicking on this option, you can print an e invoice for multiple e invoices.