Frequently Asked
Questions

Q: I lost my e-way bill that was generated. How can I retrieve it?

To see generated ewaybill, follow the below step: Step 1: Open the voucher for which you want to see ewaybill Step 2: Resave the voucher and prompt will show for print ewaybill Step 3: mention yes in prompt and pdf will show for the ewaybill.

Q: How do i generate OTP for login e-way bill portal in BUSY ?

You can log in to the e-way bill portal using the Chrome browser on your system, and there is no requirement to send an OTP for portal login. However, in BUSY, there is currently no alternative method available for logging into the e-way bill portal.

Q: Will I be notified once the e way bill generation issue is fixed?

Ideally it is not possible to notify our every consumer about the issue fixed in the e way bill generation. However, if you consulted with any of our support representative and they ensure that they will notify you, then you will be notified by them.

Q: What are the limits for interstate and intrastate e-way bill generation in BUSY?

Please seek guidance for limits of interstate and intrastate e way bill generation from E way helpdesk or can consult with Tax professional. Further, You can update the threshold amount for E-Way bill applicability in both local and central transactions in E way configuration in BUSY.

Q: Are there any prerequisites before I can start creating e-way bills in BUSY?

Yes, there are some prerequisites in BUSY before start creating E-way bill. 1. BUSY model should be Standard or Enterprise 2. BLS should be active 3. GSP Id and Password should be created and entered in BUSY 4. E-way bill configuration should be done

Q: How quickly can you help resolve my e-bill generation issues in BUSY?

The resolution time for e-bill generation issues in BUSY may vary depending on the specific problem and its complexity. Our customer support team is dedicated to resolving issues as quickly as possible and will work diligently to assist you in resolving your e-bill generation issues.

Q: What happens if I submit multiple invoices with same GR number?

If you submit multiple invoices with the same GR number, it may cause confusion and potential errors in the system. It is important to ensure that each invoice has a unique GR number to maintain accurate records and avoid any issues with the invoicing process.

Q: Are there any prerequisites to generate eBay bills in BUSY?

Yes, there are some prerequisites in BUSY before start creating E-way bill. 1. BUSY model should be Standard or Enterprise 2. BLS should be active 3. GSP Id and Password should be created and entered in BUSY 4. E-way bill configuration should be done

Q: Is there a log or report I can use to track all e-way bill generated or not?

Yes, in BUSY, you can use the e-way bill audit report to track all invoices on which e-way is not generated or you can refer our generate/print e-way report of e-way bill management report, this report provides details of all invoices and their e-way details.

Q: My auto generated e-way bill got cancelled. How to avoid cancellation of e-way bills in BUSY?

To avoid cancellation of e-way bills in BUSY, make sure to enter the correct details while generating the e-way bill. Double-check the information before submitting it. Additionally, ensure that there are no errors or discrepancies in the invoice or voucher linked to the e-way bill.

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Dealer Complaint/Issues

I lost my e-way bill that was generated. How can I retrieve it?

To see generated ewaybill, follow the below step: 
Step 1: Open the voucher for which you want to see ewaybill 
Step 2: Resave the voucher and prompt will show for print ewaybill 
Step 3: mention yes in prompt and pdf will show for the ewaybill.

How do i generate OTP for login e-way bill portal in BUSY ?

You can log in to the e-way bill portal using the Chrome browser on your system, and there is no requirement to send an OTP for portal login. However, in BUSY, there is currently no alternative method available for logging into the e-way bill portal.

Will I be notified once the e way bill generation issue is fixed?

Ideally it is not possible to notify our every consumer about the issue fixed in the e way bill generation. However, if you consulted with any of our support representative and they ensure that they will notify you, then you will be notified by them.

What are the limits for interstate and intrastate e-way bill generation in BUSY?

Please seek guidance for limits of interstate and intrastate e way bill generation from E way helpdesk or can consult with Tax professional.
Further, You can update the threshold amount for E-Way bill applicability in both local and central transactions in E way configuration in BUSY.

Are there any prerequisites before I can start creating e-way bills in BUSY?

Yes, there are some prerequisites in BUSY before start creating E-way bill.
 1. BUSY model should be Standard or Enterprise
 2. BLS should be active 
 3. GSP Id and Password should be created and entered in BUSY
 4. E-way bill configuration should be done

How quickly can you help resolve my e-bill generation issues in BUSY?

The resolution time for e-bill generation issues in BUSY may vary depending on the specific problem and its complexity. Our customer support team is dedicated to resolving issues as quickly as possible and will work diligently to assist you in resolving your e-bill generation issues.

What happens if I submit multiple invoices with same GR number?

If you submit multiple invoices with the same GR number, it may cause confusion and potential errors in the system. It is important to ensure that each invoice has a unique GR number to maintain accurate records and avoid any issues with the invoicing process.

Are there any prerequisites to generate eBay bills in BUSY?

Yes, there are some prerequisites in BUSY before start creating E-way bill.
 1. BUSY model should be Standard or Enterprise
 2. BLS should be active 
 3. GSP Id and Password should be created and entered in BUSY
 4. E-way bill configuration should be done

Is there a log or report I can use to track all e-way bill generated or not?

Yes, in BUSY, you can use the e-way bill audit report to track all invoices on which e-way is not generated or you can refer our generate/print e-way report of e-way bill management report, this report provides details of all invoices and their e-way details.

My auto generated e-way bill got cancelled. How to avoid cancellation of e-way bills in BUSY?

To avoid cancellation of e-way bills in BUSY, make sure to enter the correct details while generating the e-way bill. Double-check the information before submitting it. Additionally, ensure that there are no errors or discrepancies in the invoice or voucher linked to the e-way bill.

Frequently AskedQuestions