Frequently Asked Questions

To see generated ewaybill, follow the below step: 
Step 1: Open the voucher for which you want to see ewaybill 
Step 2: Resave the voucher and prompt will show for print ewaybill 
Step 3: mention yes in prompt and pdf will show for the ewaybill.

You can log in to the e-way bill portal using the Chrome browser on your system, and there is no requirement to send an OTP for portal login. However, in BUSY, there is currently no alternative method available for logging into the e-way bill portal.

Ideally it is not possible to notify our every consumer about the issue fixed in the e way bill generation. However, if you consulted with any of our support representative and they ensure that they will notify you, then you will be notified by them.

Please seek guidance for limits of interstate and intrastate e way bill generation from E way helpdesk or can consult with Tax professional.
Further, You can update the threshold amount for E-Way bill applicability in both local and central transactions in E way configuration in BUSY.

Yes, there are some prerequisites in BUSY before start creating E-way bill.
 1. BUSY model should be Standard or Enterprise
 2. BLS should be active 
 3. GSP Id and Password should be created and entered in BUSY
 4. E-way bill configuration should be done

The resolution time for e-bill generation issues in BUSY may vary depending on the specific problem and its complexity. Our customer support team is dedicated to resolving issues as quickly as possible and will work diligently to assist you in resolving your e-bill generation issues.

If you submit multiple invoices with the same GR number, it may cause confusion and potential errors in the system. It is important to ensure that each invoice has a unique GR number to maintain accurate records and avoid any issues with the invoicing process.

Yes, there are some prerequisites in BUSY before start creating E-way bill.
 1. BUSY model should be Standard or Enterprise
 2. BLS should be active 
 3. GSP Id and Password should be created and entered in BUSY
 4. E-way bill configuration should be done

Yes, in BUSY, you can use the e-way bill audit report to track all invoices on which e-way is not generated or you can refer our generate/print e-way report of e-way bill management report, this report provides details of all invoices and their e-way details.

To avoid cancellation of e-way bills in BUSY, make sure to enter the correct details while generating the e-way bill. Double-check the information before submitting it. Additionally, ensure that there are no errors or discrepancies in the invoice or voucher linked to the e-way bill.