Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Are there any prerequisites before I can start creating e-way bills in BUSY?

Yes, there are some prerequisites in BUSY before start creating E-way bill.
1. BUSY model should be Standard or Enterprise
2. BLS should be active
3. GSP Id and Password should be created and entered in BUSY
4. E-way bill configuration should be done

How quickly can you help resolve my e-bill generation issues in BUSY?

The resolution time for e-bill generation issues in BUSY may vary depending on the specific problem and its complexity. Our customer support team is dedicated to resolving issues as quickly as possible and will work diligently to assist you in resolving your e-bill generation issues.

What happens if I submit multiple invoices with same GR number?

If you submit multiple invoices with the same GR number, it may cause confusion and potential errors in the system. It is important to ensure that each invoice has a unique GR number to maintain accurate records and avoid any issues with the invoicing process.

Are there any prerequisites to generate eBay bills in BUSY?

Yes, there are some prerequisites in BUSY before start creating E-way bill.
1. BUSY model should be Standard or Enterprise
2. BLS should be active
3. GSP Id and Password should be created and entered in BUSY
4. E-way bill configuration should be done

I need to send a copy of the E-Way bill to the customer, but I am unable to do so. What should I do to send the E-Way bill copy to the customer?

To send the e-way bill to the customer,kindly follow the step below: 
Step1: When try to print e-way bill, you can also try to save to pdf the e-way bill on your system.
Step2: Then you can send the e-way bill to the customer.

I want to view and print E-Way Bills that I have already generated in BUSY. What is the process to do this?

If you want to generate report or summary for Eway bill do following steps:
Step 1: Go in Transactions.
Step 2: Then select GST Misc. Utilities.
Step 3: Then select Eway bill management.
Step 4: Then select generate print eway bill or check audit report of eway bill.

My bill E-way bill shows error but how do I pinpoint the faulty item out of s of line items?

It depends on error which error you are facing If facing Error related to HSN then youu can validate all HSN in bulk and check all invalid HSN and point out from the vochuer and rectify that 
Otherwise have to check the items manually

How can I get a consolidated report of all E-Way Bills generated for a specific date range in BUSY?

If you want to generate report or summary for Eway bill do following steps:
Step 1: Go in Transactions.
Step 2: Then select GST Misc. Utilities.
Step 3: Then select Eway bill management.
Step 4: Then select generate print eway bill or check audit report of eway bill.

I need to change the vehicle number on a voucher after generating the E-Way bill. What should I do?

If you want to change vehicle number after generating E-waybill you can check on E-waybill portal if there is any provison on portal to update vehicle number you can check otherwise you need to cancel the E-waybill and generate it again with correct details

I want to reprint E-Way Bills that have already been generated in BUSY. What is the process for this?

If you want to generate report or summary for Eway bill do following steps:
Step 1: Go in Transactions.
Step 2: Then select GST Misc. Utilities.
Step 3: Then select Eway bill management.
Step 4: Then select generate print eway bill or check audit report of eway bill.
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