Frequently Asked
Questions

Q: How can I find my login ID for the e-way bill portal if I forgot it?

If forgot login ID of E-Way bill: Step 1 : LOgin the Portal Step 2 : Click on forgot login id Step 3 : Enter register mobile number Step 4 : Enter captcha Step 5 : Submit request Step 6 : Recieve OTP Step 7 : Enter OTP and retrive ID

Q: I want to know the different invoice generation options available in BUSY. Can you explain?

In BUSY, there are different invoice generation options available. You can generate invoices manually or automatically. The software also allows you to customize invoice templates and add your company logo and details. Additionally, you can email invoices directly from the software and view historical invoices.

Q: What are the documents needed for verification if e-way bill is checked during transit?

The Documents required to carry for verification during trasit are E way Bill copy , Invoice or Bill of supply and transporter copy if goods are transported by a transporter. Further, You can consult for same with a tax professional or refer to official government guidelines.

Q: Are there any training videos or materials available for generating e-way bills using BUSY?

Yes, there are training videos available for generating E-way bill in BUSY 1. You can visit our Youtube channel BUSY for E-way bill configuration 2. You can check the User's manual of BUSY by following this : Go to Help menu in BUSY Or Press F1

Q: What happens if wrong GST details get picked up in the E-Way bill due to software limitations?

If wrong GST details get picked up in the E-Way bill due to software limitations, it can lead to compliance issues. It is important to ensure that the correct GST details are entered in the software to avoid any discrepancies in the E-Way bill.

Q: Issue when generating Eway bill from server system, in same compay from client system no issue.

If issue only in one system when generate e waybill , follow the steps below: Step 1: Go to control pannel and select firewall Step 2: Allow BUSY from firewall Step 3: Go to antivirus setting and exclude BUSY from antivirus Sep 4: Then restart BUSY and check

Q: The total amount is not matching between invoice and auto-generated e-way bill. Is this expected?

Yes, it is expected as while generating e-way bill there is a oprtion of Treat tax and taxable value as invoice value should be no. (if it is yes) then it shows then total amount is showing between invoice value and e-way bill value

Q: How do I correct errors in HSN code while generating E way bill from BUSY?

To fix the HSN code error when generating E-way bill from BUSY, follow these steps: Step 1: Open the Items in the bill and check each HSN code by clicking on Validate. Step 2: If any HSN code is invalid, correct it with the right one.

Q: I want to turn off auto-generation of E-Way bills in BUSY. What should I do?

To turn off the auto generation of Ewaybill option in BUSY you have to follow the steps Step1 open company and go to administration menu Step2 Click on Feature options and select GST VAT option Step3 Disable Required Ewaybill option

Q: Can you provide my old/temporary GSP ID that was created by your earlier support agent?

Please follow the below steps to get old GSP Id: Step 1: First to login your E-way bill portal Step 2: Click on Regisration option of home menu Step 3: Click on GSP and then send OTP and verify then you will get your all GSP ids

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I find my login ID for the e-way bill portal if I forgot it?

If forgot login ID of E-Way bill:
Step 1 : LOgin the Portal
Step 2 : Click on forgot login id
Step 3 : Enter register mobile number
Step 4 : Enter captcha
Step 5 : Submit request
Step 6 : Recieve OTP 
Step 7 : Enter OTP and retrive ID

I want to know the different invoice generation options available in BUSY. Can you explain?

In BUSY, there are different invoice generation options available. You can generate invoices manually or automatically. The software also allows you to customize invoice templates and add your company logo and details. Additionally, you can email invoices directly from the software and view historical invoices.

What are the documents needed for verification if e-way bill is checked during transit?

The Documents required to carry for verification during trasit are E way Bill copy , Invoice or Bill of supply and transporter copy if goods are transported by a transporter.
Further, You can consult for same with a tax professional or refer to official government guidelines.

Are there any training videos or materials available for generating e-way bills using BUSY?

Yes, there are training videos available for generating E-way bill in BUSY
1. You can visit our Youtube channel BUSY for E-way bill configuration
2. You can check the User's manual of BUSY by following this :
 Go to Help menu in BUSY Or Press F1

What happens if wrong GST details get picked up in the E-Way bill due to software limitations?

If wrong GST details get picked up in the E-Way bill due to software limitations, it can lead to compliance issues. It is important to ensure that the correct GST details are entered in the software to avoid any discrepancies in the E-Way bill.

Issue when generating Eway bill from server system, in same compay from client system no issue.

If issue only in one system when generate e waybill , follow the steps below:
Step 1: Go to control pannel and select firewall
Step 2: Allow BUSY from firewall
Step 3: Go to antivirus setting and exclude BUSY from antivirus
Sep 4: Then restart BUSY and check

The total amount is not matching between invoice and auto-generated e-way bill. Is this expected?

Yes, it is expected as while generating e-way bill there is a oprtion of Treat tax and taxable value as invoice value should be no. (if it is yes) then it shows then total amount is showing between invoice value and e-way bill value

How do I correct errors in HSN code while generating E way bill from BUSY?

To fix the HSN code error when generating E-way bill from BUSY, follow these steps:
Step 1: Open the Items in the bill and check each HSN code by clicking on Validate.
Step 2: If any HSN code is invalid, correct it with the right one.

I want to turn off auto-generation of E-Way bills in BUSY. What should I do?

To turn off the auto generation of Ewaybill option in BUSY you have 
 to follow the steps 
 Step1 open company and go to administration menu 
 Step2 Click on Feature options and select GST VAT option 
 Step3 Disable Required Ewaybill option

Can you provide my old/temporary GSP ID that was created by your earlier support agent?

Please follow the below steps to get old GSP Id:
Step 1: First to login your E-way bill portal
Step 2: Click on Regisration option of home menu
Step 3: Click on GSP and then send OTP and verify then you will get your all GSP ids

Frequently AskedQuestions