Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Are there any compatibility issue with service tax items while creating E-way bill?

Yes, there is compatibility issue in generating E-way bill of service tax items there are two conditions : 
1. When in voucher there are only service items you cannot generate E-way bill
2. When There are service and goods both items you can generate E-way bill

Why do units change incorrectly in E-invoices despite correct entry for inventory items?

The Unit shows incorrect information at the time of e-invoice generation. Follow these steps: 
Step 1: Go to Administration, select Masters, then click on Units, and finally, click on Modify.
Step 2: Select the unit and set your UQC for E-invoice for this unit.

I am getting errors while generating e-way bills, how can I resolve them?

Please specify the error you are facing while generating E-way bill
There are some common points you need to follow while generating e-way bill:
1. Internet connectivity should be stable
2. E-way bill and GSP configuration should be proper
3. Station and pincode should be mentioned in party master

My e-way bill expired before delivery. What do I do now?

If your e-way bill has expired before delivery, you will need to generate a new e-way bill with the updated details and validity period. Make sure to enter the correct information and ensure that the new e-way bill is valid for the duration of the delivery.

Modify buyer and place of supply in e-way bill before finalizing.

For Modify Buyer and place of supply you need to open your Invoice in modify mode: 
Step 1: Click on Party then select party which is your buyer.
Step 2: Click on Billing Shipping Details mention details of Address place of supply and save.

Where are the e-way bill and e-invoice settings located in BUSY?

To locate e way bill and e invoice settings in BUSY, you can follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Here you can configure for E way Bill and E Invoice.

What is the E-Way Bill portal and how do I access it?How do I create an ID on the E-Way Bill portal?

Step to create ID:
Step 1 : Visit e-way bill portal
Step 2 : Click on registration
Step 3 : Select e-way bill registration
Step 4 : Fill details
Step 5 : Verification and OTP
Step 6 : Create user and password
Step 7 : Login to portal
Step 8 : Complete profile

My E-Way bill expired but the shipment is delayed. How do I extend the E-Way bill validity period in BUSY?

In BUSY, there is no provision to extend the validity period of an expired E-Way bill. The only option is to cancel the bill within 24 hours of generation and regenerate it. However, since the initial bill has already expired, cancellation is not possible now.

What are the documents required to be carried during the transportation of goods with an e-way bill in BUSY?

The Documents required to carry for verification during trasit are E way Bill copy , Invoice or Bill of supply and transporter copy if goods are transported by a transporter.
Further, You can consult for same with a tax professional or refer to official government guidelines.

I already had Eway bill set up before. Why do I need to create a new GSP again.

You need to create new GSP ID in order to generate eway bill because there could be a reason that your previous GSP id encounter some error to ensure the error free generation of eway bills from BUSY you need to generate new GSP ID.
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