Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I want to generate an E-Way bill by ignoring errors in BUSY. Is there any option to do this?

Yes, there is an option to generate an E-Way bill by ignoring errors in BUSY. You can proceed with generating the E-Way bill even if there are errors and then download the error check file after the upload.

I am confused about when e-invoicing is mandatory. Can you explain the requirements for BB and BC transactions clearly?

The requirements for B2B and B2C transactions e-invoice in BUSY Step1: E-invoicing is mandatory for B2B transactions for registered parties with a turnover above 5 crores from 1st August.
Step2: E-invoicing is not required to for B2C transactions

I'm not able to select Pinnacle and Webtel in the GSP configuration section of BUSY. What should I do?

You can easily select the GSP For e way bill and e invoice as pinnacle or webtel from the dropdown in GSP Configuration. If you are unable to select then please let us know what error message occurs?

Time limit for generating e-invoice to show up on the portal the same day in BUSY. Cut-off time?

The documents such as invoices, debit notes, credit notes are reported on the IRP are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers.

How do I correct a voucher if I entered wrong supplier details after generating E-Way bill in BUSY?

You cannot correct the supplier details in E way bill after generating it from BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.

I am unable to register on the e-way bill portal. Can you guide me through the registration process?

I apologize, but I am unable to guide you through the registration process for the e-way bill portal. Kindly Contact to your CA or support helpline no. of e way bill portal regarding e way portal registration process.

Will upgrading to the latest version of your software to fix the pincode distance issues in E-Way bill?


No, Update your BUSY is not the solution for the distance issue during E-Way Bill
generation.you can specify distance as Zero in transport window. You can update your BUSY for the changes in BUSY that comes with update

I am not able to edit or regenerate an expired e-way bill. How can I regenerate it?

Once an e-way bill has expired, it cannot be edited or regenerated. The only option is to cancel the expired e-way bill within 24 hours of its generation and then generate a new one with the correct details.

I am unable to see some options like UQC code in the E-Invoice. What should I do?

If you wants mention UQC in BUSY,you need to follow these steps:
Step 1:Go to Administration menu,
Step 2:Click Masters,
Step 3:Click on Unit,
Step 4:Add your unit master,Here you can mention UQC for GST return,E invoice,Eway Bill.

How do I modify the GST percentage for a particular item or service in the e-invoice?

Once an invoice has been converted into an e-invoice, no modifications can be made to that voucher as per govt. regulations
Further, you need to cancel the invoice then create the another one and then generate e-invoice
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