Frequently Asked
Questions

Q: What information do I need to provide in Section A and B of the E-way bill?

In Section A of the E-way bill, you need to provide information such as the name, address, and GSTIN of the supplier (seller). In Section B, you need to provide the name, address, and GSTIN of the recipient (buyer).

Q: I'm facing issues while generating E-way bills on GST portal. How can I resolve this?

If you are facing issues while generating E-Way bills on the GST portal, the best way to resolve this is to contact the GST portal helpline. They will be able to assist you in troubleshooting and resolving the problem.

Q: I am getting error in HSN code validation. What should be the HSN code format?

The taxpayers, having Aggregate Annual Turn Over (AATO) above Rs 5 Crore, shall use atleast 6 digit HSN code in the e-Invoices and e-Waybills and other taxpayers shall use atleast 4 digit HSN code in E-Invoices and E-Way Bills.

Q: Why am I facing login issues with the e-invoicing portal? How to troubleshoot authentication errors?

There could be various reasons for facing login issues with the e-invoicing portal. To troubleshoot authentication errors, one can try resetting the password, checking the internet connection, clearing cache and cookies, or contacting the portal's customer support for assistance.

Q: My E-Way bill is generated but not printing. How can I get it to print?

When your E-way bill is generated but not printing check the follow mentioned points: 1. Chrome should be set as default browser 2. Dot net framework should be installed 3.BUSY should be run as Administrator 4. PDF reader should be installed

Q: What should i do if tax amount is not calculated automatically in e-way bill?

To ensure accuracy, review the voucher entry by confirming the appropriate sale type and applying tax correctly in the billing details. When selecting the itemwise sale type, then to be ensure the accurate tax category in the item master.

Q: What happens if I detect an invalid E-Way Bill code after dispatching my consignment?

If you detect an invalid E-Way Bill code after dispatching your consignment, you may face penalties and legal consequences. It is important to ensure the accuracy of the E-Way Bill code before dispatching the consignment to avoid any issues.

Q: I am not able to edit or regenerate an expired e-way bill. How can I regenerate it?

Once an e-way bill has expired, it cannot be edited or regenerated. The only option is to cancel the expired e-way bill within 24 hours of its generation and then generate a new one with the correct details.

Q: I am unable to see some options like UQC code in the E-Invoice. What should I do?

If you wants mention UQC in BUSY,you need to follow these steps: Step 1:Go to Administration menu, Step 2:Click Masters, Step 3:Click on Unit, Step 4:Add your unit master,Here you can mention UQC for GST return,E invoice,Eway Bill.

Q: How do I modify the GST percentage for a particular item or service in the e-invoice?

Once an invoice has been converted into an e-invoice, no modifications can be made to that voucher as per govt. regulations Further, you need to cancel the invoice then create the another one and then generate e-invoice

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What information do I need to provide in Section A and B of the E-way bill?

In Section A of the E-way bill, you need to provide information such as the name, address, and GSTIN of the supplier (seller). In Section B, you need to provide the name, address, and GSTIN of the recipient (buyer).

I'm facing issues while generating E-way bills on GST portal. How can I resolve this?

If you are facing issues while generating E-Way bills on the GST portal, the best way to resolve this is to contact the GST portal helpline. They will be able to assist you in troubleshooting and resolving the problem.

I am getting error in HSN code validation. What should be the HSN code format?

The taxpayers, having Aggregate Annual Turn Over (AATO) above Rs 5 Crore, shall use atleast 6 digit HSN code in the e-Invoices and e-Waybills and other taxpayers shall use atleast 4 digit HSN code in E-Invoices and E-Way Bills.

Why am I facing login issues with the e-invoicing portal? How to troubleshoot authentication errors?

There could be various reasons for facing login issues with the e-invoicing portal. To troubleshoot authentication errors, one can try resetting the password, checking the internet connection, clearing cache and cookies, or contacting the portal's customer support for assistance.

My E-Way bill is generated but not printing. How can I get it to print?

When your E-way bill is generated but not printing check the follow mentioned points: 
1. Chrome should be set as default browser
2. Dot net framework should be installed
3.BUSY should be run as Administrator
4. PDF reader should be installed

What should i do if tax amount is not calculated automatically in e-way bill?

To ensure accuracy, review the voucher entry by confirming the appropriate sale type and applying tax correctly in the billing details. When selecting the itemwise sale type, then to be ensure the accurate tax category in the item master.

What happens if I detect an invalid E-Way Bill code after dispatching my consignment?

If you detect an invalid E-Way Bill code after dispatching your consignment, you may face penalties and legal consequences. It is important to ensure the accuracy of the E-Way Bill code before dispatching the consignment to avoid any issues.

I am not able to edit or regenerate an expired e-way bill. How can I regenerate it?

Once an e-way bill has expired, it cannot be edited or regenerated. The only option is to cancel the expired e-way bill within 24 hours of its generation and then generate a new one with the correct details.

I am unable to see some options like UQC code in the E-Invoice. What should I do?

If you wants mention UQC in BUSY,you need to follow these steps:
 Step 1:Go to Administration menu,
 Step 2:Click Masters,
 Step 3:Click on Unit,
 Step 4:Add your unit master,Here you can mention UQC for GST return,E invoice,Eway Bill.

How do I modify the GST percentage for a particular item or service in the e-invoice?

Once an invoice has been converted into an e-invoice, no modifications can be made to that voucher as per govt. regulations
 Further, you need to cancel the invoice then create the another one and then generate e-invoice

Frequently AskedQuestions