Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
I entered my waybill details but did not receive the OTP code. What should I do?
If you did not receive OTP to verify your account in Ewaybill portal, you can check the mobile number or email address mentioned in correct. You can also check your network connection if issue in connectivity.
Why is BUSY displays transport details during the generation of E way bills and E invoices?
In BUSY, if you generate E way bills and E invoices then transport details window is mandatory as mention details like mode of transport, vehicle number, place of delivery, pin code in the transport details window.
I am not able to save the e-way bill after entering details. What should I do?
Please provide the additional details about the error which is showing while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.
Will there be any issues if same invoice number is used for multiple e-way bills?
Yes, there will be issues if the same invoice number is used for multiple e-way bills. Each e-way bill should have a unique invoice number to avoid any confusion or errors in the transportation of goods.
I didn't receive the OTP to verify my account. Can you help me troubleshoot this?
If you did not receive OTP to verify your account in Ewaybill portal, you can check the mobile number or email address mentioned in correct. You can also check your network connection if issue in connectivity.
I did not receive the OTP for e-way bill generation. What should I do now?
If you did not receive OTP to verify your account in Ewaybill portal, you can check the mobile number or email address mentioned in correct. You can also check your network connection if issue in connectivity.
Resolving issues with the HSN code appearing as invalid on the E-Invoice portal in BUSY.
If the HSN code is appearing as invalid on the E-Invoice portal in BUSY, it needs to be corrected. You can validate the HSN code and search for the correct one to use on the portal.
Who can I contact for any issues with E-Way Bill or E-Invoice integration in BUSY?
To get help with integrate E way bill and E invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Do I need to login as Super user to generate E way bill in BUSY?
You do not need to log in as a superuser to generate an E way Bill. If a subuser has the necessary rights to generate E way bills, it can be done using the subuser credentials.
I am getting an error while generating eway bill, how do I fix it.
Please provide the additional details about the error which is coming while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.