Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How many days does it take for the E way bills to reflect in the buyer's account after generating through BUSY?

The e-way bills generated through BUSY are reflected in the buyer’s account almost instantly. The buyer can login to the e-way bill portal and view the e-way bills generated by the seller using the buyer’s GSTIN.

Why do I need to generate e-way bills multiple times for the same invoice?How do I cancel an e-invoice in BUSY?

E-waybill is generated for invoice once at a time as after generation,it is uplaoded to e-waybill portal and it is recommended not to modify invoice after e-waybill generation.For provisions related to e-waybill generation,you can contact portal

What happens if vehicle ID or transporter ID changes after generating e-way bill in BUSY? Do I need to regenerate?

If the vehicle ID or transporter ID changes after generating an e-way bill in BUSY, you do not need to regenerate the e-way bill. The e-way bill will remain valid and can be used for transportation.

Are there any special requirements or guidelines I need to follow when creating passwords for the e-way bill portal?

Yes, when creating passwords for the e-way bill portal, you need to follow certain guidelines. The password should be 8-15 characters long and include at least one capital letter, one small letter, and one special character.

I am getting goods from someone who doesn't have a GSTIN. How to handle this case in E-Way bill?

If you are receiving goods from unregisterd supplier you need to mention unregister in the party master and then generate eway bill from BUSY it will auto mention supplier as URP in the eway bill generation.

Can I revert to the previous version of BUSY if the current version has issues with e-invoice generation?

If you are facing any issue in generation e invoice in latest release,kindly contact on our support helpline at 82 82 82 82 82 as we will never recommend to degrade your data for smooth working

I am still facing issue in generating E-Way bill even after adding ship-to address. What to do?

Please provide the additional details about the error which is showing while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

I am still facing issues generating e-bill even after following all steps. What should I do now?

Please provide the additional details about the error which is showing while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

How do I enter details of road transport and shipping in the same e-way bill using BUSY?

When you create voucher in BUSY, you can enter Mode of transport as Road in the transport details window with other related information for eway bill such as Distance, Vehicle no, Shipping Station & Pincode, etc.

I am getting an error while trying to generate eway bill from BUSY. What should I do.

Please provide the additional details about the error which is coming while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.
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