Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How long does it take for BUSY support to resolve E-Way bill generation errors?
The duration for BUSY support to resolve E-Way bill generation errors may vary depending on the complexity of the issue. It is best to contact BUSY support directly for an accurate estimate of the resolution time.
I need to change the consignee location to the correct district and pin code. How can I update it in a saved invoice draft?
Steps for edit the consigned address details:
Step 1: Open an invoice and Check in Billing shipping window address (District and Pin code) is correctly mentioned.
Step 2:If not given then enter correct address in billing shipping window.
I am getting an error while generating e-way bill. How do I resolve it?What is the latest GST rule change applicable for my business?
Please provide the additional details about the error which is coming while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.
Why is a distance getting auto-populated in the E-Way bill even though I have not entered it? How can I remove or edit it?
The Distance Auto populated as per the PIN Code specified in the Eway bill configuration and as specified in the Transportation details so if you require to edit the same then you change the distance Manually.
What is the right way to enter the consignee address so the software accepts it without any invalid pin code errors?
Steps for edit the consigned address details:
Step 1: Open an invoice and Check in Billing shipping window address (District and Pin code) is correctly mentioned.
Step 2:If not given then enter correct address in billing shipping window.
How many days does it take for the E way bills to reflect in the buyer's account after generating through BUSY?
The e-way bills generated through BUSY are reflected in the buyer’s account almost instantly. The buyer can login to the e-way bill portal and view the e-way bills generated by the seller using the buyer’s GSTIN.
Why do I need to generate e-way bills multiple times for the same invoice?How do I cancel an e-invoice in BUSY?
E-waybill is generated for invoice once at a time as after generation,it is uplaoded to e-waybill portal and it is recommended not to modify invoice after e-waybill generation.For provisions related to e-waybill generation,you can contact portal
What happens if vehicle ID or transporter ID changes after generating e-way bill in BUSY? Do I need to regenerate?
If the vehicle ID or transporter ID changes after generating an e-way bill in BUSY, you do not need to regenerate the e-way bill. The e-way bill will remain valid and can be used for transportation.
Are there any special requirements or guidelines I need to follow when creating passwords for the e-way bill portal?
Yes, when creating passwords for the e-way bill portal, you need to follow certain guidelines. The password should be 8-15 characters long and include at least one capital letter, one small letter, and one special character.
I am getting goods from someone who doesn't have a GSTIN. How to handle this case in E-Way bill?
If you are receiving goods from unregisterd supplier you need to mention unregister in the party master and then generate eway bill from BUSY it will auto mention supplier as URP in the eway bill generation.