Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I am getting error in EWB generation. How to troubleshoot issues?

Please provide the additional details about the error which is coming while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

How can I check the status of a generated e-way bill?

To check status of generated E-Way bill:
Step 1 : Visit E-Way bill portal, login with credentials
Step 2 : Go to E-Way bill section
Step 3 : Track EWB
Step 4 : Enter all details
Step 5 : GO

How can I link E-Way bill generation with E-Invoice generation?

To link E-Way bill generation with E-Invoice generation in BUSY, you need to enter the E-Way bill number in the E-Invoice generation window. This will establish a connection between the E-Way bill and the corresponding E-Invoice.

How do I register for e-invoicing and e-way bills?

To register for e-invoicing and e-way bills, you need to visit the respective portals for each. For e-invoicing, you can register on the E-Invoice portal. For e-way bills, you can register on the E-Way Bill portal.

How to update or correct E-Way Bill and E-Invoice details after generation in BUSY?The vehicle number has changed after generating the e-way bill. How do I update it now?

In BUSY, once an E-way bill or E-invoice has been generated, it cannot be modified. While you have the option to update the vehicle number in a generated E-way bill from the E-way Bill portal.

Who do I contact for help if I am unable to resolve e-invoice/bill generation issues in BUSY? Is there a support email or chat?

To resolve issues with e way bill and e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If there are more than 300 items in the transaction, can I club item details on HSN and unit while generating E-way from BUSY

Yes you can club item details on HSN and unit while generation e-way bill from BUSY through mention club Item details on HSN and Unit Y on Auto E-way bill on E-way bill generation screen

How can I enter the PIN code for e-invoice generations in BUSY if I don’t have the information were to mention?

To mention pin code for e-invoice generated in BUSY. 
Step1: Go to the party master and update the pin code in master.
Step2: Also can mention in transporter details window the pin code.

I am unable to see certain fields or options when filling the e-Invoicing registration form. Why is this?

IF you are filling form of e invoiceing registration on portal,so regarding this you can contact to you tax comsultant or CA,because Portal is third party tool,We can only provide information related to BUSY software.

I am unable to generate eway bill reports in BUSY. How can I resolve issues with reports?

You can check Eway bill report from BUSY as follows:
Step 1: Go in Transactions.
Step 2: Then select GST Misc. Utilities.
Step 3: Then select Eway bill Management.
Step 4 : Then choose report according & then check.
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