Frequently Asked Questions

To retrieve your login credentials for the E-Waybill portal if you have forgotten them, you can use the "Forget Password" option on the portal. This will allow you to reset and retrieve your login credentials.

No, Transport numbers in BUSY are not case sensitive .that can be entered in either uppercase or lowercase. It is mandatory field for E-way bill generation and by default Transporter number is transporter's GST number.

In BUSY, you have the option to either create a transporter name or specify Private in place of the transporter. However, a valid transporter ID or vehicle number is mandatory for generating an E-way Bill.

No, you cannot modify a generated E-Invoice in BUSY. Once it is generated, it cannot be modified. If you need to make changes, you will have to cancel the invoice and generate a new one.

To ensure the tax amount in the E way bill matches the invoice in BUSY, you can check E Way Bill Details window and check tax amount in that match with your invoice before generating.

You can generate e-waybill in BUSY if goods are transported through air or water as in BUSY while generate e-waybill,in transport details in voucher,you can select mode of transport as road,air,rail or ship and proceed

For queries related to e way bill and e invoice integration in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

The e way bill can be raised either by the customer returning the goods or the supplier and if the transaction fulfil all the E way Bill condidition then E way bill must be generated.

If you are entering the wrong pincode and the E-Bill distance is incorrect, you should correct the pincode to the accurate one. This will help ensure that the distance calculation for the E-Bill is accurate.

You cannot correct any error in generated E way bill in BUSY. You have to cancel it and the voucher by clicking on Cancel button or pressing Ctrl+X. Then you can generate a new one.