Frequently Asked Questions

Solutions to common issues related to Taxation — E Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Can I extend the validity period of e-way bills generated in BUSY? 

There is no specific validity time for e-waybill for generation or cancel of e-waybill as in BUSY e-waybill is generated as per e-waybill portal provisions.Provision for validity time,you can contact portal or your tax professional

How do I add/update billing and shipping addresses for e-way bills? 

To add/update billing and shipping addresses for e-way bills in BUSY, you can enter the details in the billing/shipping details section during invoice creation. This will automatically update the shipping address in the e-way bill.

I need help troubleshooting why my e-waybills are not validating properly. 

If your E-waybill gsp id is not validating make sure your system is connected to the internet and the gsp id and password you have specify its incorrect so rectify both issues and then check

How can I retrieve the E-Way bill number generated in BUSY? 

To check E way bill number go to:
Step 1 : Click on transaction
Step 2 : GST misc utilities
Step 3 : E-way bill management
Step 4 : E-way bill details 
Step 5 : Check E-way bill number

How to update or correct E-Way Bill and E-Invoice details after generation in BUSY?The vehicle number has changed after generating the e-way bill. How do I update it now? 

In BUSY, once an E-way bill or E-invoice has been generated, it cannot be modified. While you have the option to update the vehicle number in a generated E-way bill from the E-way Bill portal.

Who do I contact for help if I am unable to resolve e-invoice/bill generation issues in BUSY? Is there a support email or chat? 

To resolve issues with e way bill and e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If there are more than 300 items in the transaction, can I club item details on HSN and unit while generating E-way from BUSY 

Yes you can club item details on HSN and unit while generation e-way bill from BUSY through mention club Item details on HSN and Unit Y on Auto E-way bill on E-way bill generation screen

How can I enter the PIN code for e-invoice generations in BUSY if I don’t have the information were to mention? 

To mention pin code for e-invoice generated in BUSY. 
 Step1: Go to the party master and update the pin code in master. 
 Step2: Also can mention in transporter details window the pin code.

I am unable to see certain fields or options when filling the e-Invoicing registration form. Why is this? 

IF you are filling form of e invoiceing registration on portal,so regarding this you can contact to you tax comsultant or CA,because Portal is third party tool,We can only provide information related to BUSY software.

I am unable to generate eway bill reports in BUSY. How can I resolve issues with reports? 

You can check Eway bill report from BUSY as follows:
Step 1: Go in Transactions.
Step 2: Then select GST Misc. Utilities.
Step 3: Then select Eway bill Management.
Step 4 : Then choose report according & then check.
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