Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I am having an issue with printing the incorrect pincode on e-way bills in BUSY. How can I fix this?

To fix an incorrect pincode on e-way bills in BUSY, you need to update the pincode with the correct 6 digit pincode.

Is there a limit or threshold on the number of e-way bills I can generate per month in BUSY?

There is not be a specific limit or threshold on the number of e-way bills you can generate in BUSY per month.

What fields do I need to update to change ship to address for an order in BUSY?

To change the ship-to address for an order in BUSY, you need to update the shipping address field in the order details.

For BUSY e-invoices, is the vehicle number or transporter details mandatory? Or can I leave it blank?

No in case of e invoice vehicle number or transporter details are not mandatory 
you can leave it blank
.

Why is the e-invoice or e-waybill site not opening in BUSY? How can I fix this?

In BUSY, User cannot directly Open E-way / E-invoice portal.There is only Option of Login GST portal on right side of bar.

How long does it take to get an E-way bill cancelled and regenerated with correct details?

you have to cancel e-way bill within 24 hours of generate but after cancel no time limit for regenration of e-way bill

Why is only Part A of bills getting generated and Part B is not updating automatically?

With BUSY, you can only generate the Part A of e way bill because the Part B is generated by the Transporter.

The call agent asked for my district. Why is the district information needed for invoice generation?

The district information is needed for invoice generation because it helps in determining the correct place and pin code for the invoice.

Where can I review the details before generating the final e way bill in BUSY?

Before generating a final e way bill in BUSY you can see the E way Bill Details window to review the details.

Is there an option to print the e-bill with updated ship to address in BUSY?

You have to re-generate e-way bill after all modification as you can't modify existing shipping details from already generated e-way bill print.
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