Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Why does an error occur in the pin code while generating an E-way bill

Go to Administration and click on Master.
Select account and open the account in ModiFinancial Year Mode.
feed Account station and save the master

How can I add custom fields like social profile details to the e-invoice template?

E invoice template is predefined by the govt. further there is not option to 
add custom field in e invoice template.

How long are you expecting the outage related to generating e-way bills to last?

Unfortunately, we cannot give you a definite time frame for resolving the e way bill generation issue if issue from portal site.

How do I enter the vehicle number and RR number for the E-Way bill?

You can enter vehicle no, GR/RR No. in the Transport Details window during voucher entry for E way bill generation in BUSY.

Do I need to enter a port code for all export bills in BUSY?

Port code is mandatory for all export bills in BUSY as it is required for the purpose of E way bill generation.

How do I get the E-invoice IRN after generating an e-invoice from BUSY?

Once e-invoice is successfully generated in BUSY then the IRN no. should be visible in the transport detail window in the invoice

What is the SLA for resolving issues faced with E-Way bills in BUSY?

The documentation does not provide information about the specific SLA (Service Level Agreement) for resolving issues faced with E-Way bills in BUSY.

How can I get an OTP resent for submitting GST returns in BUSY?

To get OTP you can check your regitered no.and email on GST Portal if your are uploading GSTR 1 Direct from BUSY.

Will the old cancelled e-way bill number be changed after regenerating with corrections?

No, the old cancelled e-way bill number will not be changed after regenerating it with corrections on same or another voucher no.

Can I use hyphens or dashes in the vehicle number for the invoice?

No, special characters like hyphens or dashes, spaces cannot be used in the vehicle number for the eway bill generation for invoice.
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