Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Resolve E-Way bill generation issues after configuration in BUSY.
The Ewaybill generation issues after configuration in BUSY might be occour
due to different reason to solve the issue follow the steps
1 If showing HSN can not be be blank then open the voucher in modify mode
then click on item press alter M together to modify and modify HSN then validate it
2 If showing UQC does not exist then enter on the error and click update UQC and fill the unit for ewaybill option
3 If showing Bill to party location or ship to party location can not be blank
then modify the party master and fill the station and in transport details box fill the station also
4 If showing Trans error then modify the GST number of transporter detail box then open transport detail window and double click to modify transporter GSTIN
5 If showing Bill to party gstin invalid then modify the party GSTIN number and validate by pressing alter M on party name to modify party details
What are the GST rules related to e-way bills I should be aware of?
The GST rules related to e-way bills that you should be aware of include:
1. E-way bills are required for the movement of goods worth more than Rs. 50,000.
2. E-way bills need to be generated before the movement of goods.
3. The e-way bill should contain accurate details of the consignor, consignee, and the goods being transported.
4. The e-way bill should be carried by the person in charge of the conveyance during the transportation of goods.
5. The validity of the e-way bill depends on the distance to be covered, with a maximum validity of 15 days.
6. E-way bills can be canceled within 24 hours of generation.
7. E-way bills can be extended for specific reasons such as natural calamities or unforeseen circumstances.
8. Non-compliance with e-way bill rules can result in penalties and seizure of goods.
Please note that these rules may vary and it is advisable to refer to the official GST website or consult a tax professional for the most up-to-date information.
Following steps to generate E-Noise but keep getting an error. What to check/try?
If you are unable to generate E-Invoice, you can check the following Errors:
Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
Step 2. Ensure that the GSTIN number is correct and validated.
Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
Step 5. Sales voucher numbers cannot start with zero.
Step 6. Sales voucher numbers cannot exceed 16 characters.
Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
Step 8. In the transport window, specify the location, Pincode.
Step 9. If the invoice is bill to ship to, check the details in the billing and shipping window.
Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.
Step 11. Then Click on GSP configurations and Validate.
I want to correct a mistake on an E-invoice I already submitted. What should I do to fix the E-invoice?
To correct a mistake on an E-invoice which you already submitted, you need to follow below steps:
Step 1: After submitting e-invoice, you cannot directly correct a mistake it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to correct a mistake to an e invoice or regenerate it with changes, you must cancel the original e-invoice within 24 hours of its creation.
Step 3: After cancelling the original e-invoice, you can then re generate a new e-invoice with the necessary modifications. However, this new e-invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e-invoice that has already been submitted. Just remember that you need to cancel the original e-invoice within the specified time frame, and the new invoice will have a different invoice number.
issue in Eway bill generation how to resolved it?
If you are facing issue while generating Ewaybill then their could be multiple reasons
1 it could be possible the gsp credential you are using its not valid in that case freeze
the old gsp and create a new gsp or modiFinancial Year the password of the gsp or change the default
gsp for ewaybill generation
2 It could be possible the location or pincode of the buyer you have entered is wrong
or not mentioned so open party master in modiFinancial Year mode and fill the station and pincode
and on transport detail box mention the place of supply location and pincode
3 It could be possible that the transporter gstin or vehicle number you mentioned is wrong
so modiFinancial Year it
4 It could be possible you dont mentioned your location and pincode in your addess or in
ewaybill configuration
5 It could be possible the distance you have mentioned in transport details box is too high
so make it zero to resolve the distance discrepencies
Showing error while generating Ewaybill
If you are facing issue while generating Ewaybill then their could be multiple reasons
1 it could be possible the gsp credential you are using its not valid in that case freeze
the old gsp and create a new gsp or modiFinancial Year the password of the gsp or change the default
gsp for ewaybill generation
2 It could be possible the location or pincode of the buyer you have entered is wrong
or not mentioned so open party master in modiFinancial Year mode and fill the station and pincode
and on transport detail box mention the place of supply location and pincode
3 It could be possible that the transporter gstin or vehicle number you mentioned is wrong
so modiFinancial Year it
4 It could be possible you dont mentioned your location and pincode in your addess or in
ewaybill configuration
5 It could be possible the distance you have mentioned in transport details box is too high
so make it zero to resolve the distance discrepencies
How do i enable e-invoice in BUSY. what steps should i follow?
Here are the steps for enabling e-invoice in BUSY :
Step 1: Go to Administration menu
Step 2: Click on Configuration
Step 3: Then click On Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Enable E-invoice option as Y and configure it
Step 6: Then Click on Gsp Configuration button
Step 7: Then specify correct Gsp ID of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited which is generated from E-invoice portal
Step 8: Then click on Ok button
Step 9: Then save the configuration by click on save button
Step 10: Then go to vocuher series configuration from configuration option
Step 11: Select voucher and series and click on voucher configuration option
Step 12: Then enable Input transport detail option as Y
Step 13: Then enable generate e-invoice after saving option as Y
Step 14: Then click on save button to save the configuration
Step 15: Afterward, you can generate auto e-invoice from BUSY
How can I troubleshoot and resolve an error encountered while registering the e-way bill in BUSY?
Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central
Step 11: Enable the generate eway bill after saving the voucher.
Step 12: After saving the voucher, Window will popup for e way bill generation.
Note : In Account and Item master,Mention the required details for Eway Bill Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance
I want to generate credit/debit notes and enable them for e-invoicing in BUSY. What is the process?
To generate credit/debit notes and enable them for e-invoicing in BUSY, you can follow these steps:
1. Open BUSY and go to the Voucher Entry screen.
2. Select the voucher type as "Credit Note" or "Debit Note" depending on the type of note you want to generate.
3. Enter the necessary details such as the party name, invoice number, date, and the amount to be credited or debited.
4. Save the voucher entry.
5. To enable e-invoicing for credit/debit notes, go to the Configuration menu and select Voucher Configuration.
6. In the Voucher Configuration screen, enable the option for e-invoicing for credit/debit notes.
7. Save the changes.
8. Now, when you generate credit/debit notes, they will be enabled for e-invoicing and can be used for GST compliance and other purposes.
Please note that the specific steps may vary slightly depending on the version of BUSY you are using. It is recommended to refer to the software's user manual or contact BUSY support for detailed instructions.
I'm getting a timeout error when trying to generate an Eway bill. How can I fix this?
If you encounter a time-out error while generating an E-way bill in BUSY, you can follow these steps to fix it:
Step 1: Navigate to the Administration menu.
Step 2: Click on the configuration option.
Step 3: Select the GST/VAT Tab.
Step 4: Click on GSP Configuration window.
Step 5: Check which GSP you have defined for generating E-way bill.
Step 6: If it's defined as Webtal Electrosoft Private Limited, define Pinnacle Finserv Advisors Private Limited there and check.
Step 7: If the ID is not created for any of these (Webtal or Pinnacle), then first create it from the E-way bill site and then define it in the GSP configuration tab and check.
Step 8: If the issue persists even after trying another ID, check if there is any antivirus in your system. If there is, exclude BUSY from it and check.
By following these steps, you should be able to generate the E-way bill. However, if the issue still persists, you can confirm from BUSY customer support number on 8282828282 about the server issue.
