Frequently Asked Questions

Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
 Pls Follow the Below Steps in BUSY:
 Step 1: Administration
 Step 2: Configuration
 Step 3: Features and Options
 Step 4: GST VAT option
 Step 5: Enable the E Way Bill and Mention the GSP Credentials.
 Step 6: Mention the Eway Bill Configuration details of your Company.
 Step 7: Enable the transport details for Local and save it 
 Step 8: Voucher Series Configuration
 Step 9: Select required Voucher Type & Series.
 Step 10: Enable the transport details for Central 
 Step 11: Enable the generate eway bill after saving the voucher.
 Step 12: After saving the voucher, Window will popup for e way bill generation.
 Note : In Account and Item master,Mention the required details for Eway Bill Generation.
 Item Master : HSN Code, Correct Tax Category
 Account Master : Station, Pincode, Distance

For generation of E-Invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
 Step 1:- Login on E-way bill portal.
 Step 2:- Registration 
 Step 3:- Select for GSP
 Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. or For Pinnacle Finserv Advisors Pvt Ltd
 For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration 
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
 After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.

To enabled some feature like e invoice in your BUSY software you can follow the steps. 
 Your BUSY model should be standard or enterprise, in basic e invoice feature is not available. 
 Step 1. Open BUSY software 
 Step 2. Open Company 
 Step 3. Go to administration menu click 
 Step 4. Configuration click 
 Step 5. Features and options click 
 Step 6. Gst/Vat click 
 Step 7. Enable e invoice 
 Step 8. Fill place and pincode 
 Step 9. Click on configuration 
 Step 10. Fill gsp id and password 
 Step 11. Then save the configuration 
 You have to enable one more option. 
 Step 1. In configuration 
 Step 2. Voucher series configuration 
 Step 3. Select that voucher type in which you want to create e invoice 
 Step 4. select series 
 Step 5. Click on voucher confgiuration 
 Step 6. Press y for yes on the option of generate e invoice after saving.

To generate the e-way bill and E-invoice without errors, follow these steps: 
Step 1: Go to Administration. 
Step 2: Click on Configuration. 
Step 3: Select the Feature and Options.
Step 4: Choose GST/VAT. 
Step 5: Enable E-way Bill and provide the Place and Pincode. 
Step 6: Fill in all the details for E-way Bill Configuration. 
Step 7: Go to Voucher Series Configuration and select the voucher type. 
Step 8: Choose the Voucher Series in which you want to use E-way Bill. 
Step 9: Enable the Transport window on the top right side. 
Step 10: Enable the E-way Bill option on the bottom right side. 
Step 11: Now, when you add a voucher and save it, a window will prompt, asking if you want to generate an E-way bill so click on it. 
Step 12: Fill in the transport window accordingly. 
Step 13: Select 'Automatic,' check for errors, and resolve them as needed. 
Step 14: Press F2 to save this window and generate the E-way bill. 

You can follow these steps to take backup in BUSY Before filling GST Return :
Step 1: Go to Company Menu and click on Backup Data option.
Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser.
Step 3: Now select the FY and click on OK option.
To reset your E-Way bill password you need visit e way bill portal site , you can follow these steps:
 Step 1: Go to the E-Way bill portal and click on Login Option 
 Step 2: Click on the Forgot Credential option and then click on Forgot 
 Password.
 Step 3: Enter your username and GSTIN no. in the given fields.
 Step 4: Now enter given Cptcha and Registered Mobile No.
 Step 5: Click on send OTP Option and it will receive on registered Mobile No.
 Step 6: Enter OTP and Verify.
 Step 7: Now you can change your password for the E-Way bill.

Yes there is an option is to generate both e invoice and e way bill together for sales return, 
 IF you are enbale e invoice and e way bill for a sales return,you need to follow given steps:
 Step 1:Go to Administration menu,
 Step 2:select Configuration,
 Step 3:select Features and option,
 Step 4:click GST/VAT Tab,
 Step 5:Enable E-invoice Required
 Step 6:Click configuration and mention location and pincode and save.
 Step 7:Then click GSP configuration and Please paste the GSP credentials here that you created from your portal, then save.
 Step 8:Go to the Administration menu,
 Step 9:Click on Configuration,
 Step 10:Click Voucher series Configuration,
 Step 11:Click sales Return and select series,
 Step 12:Click voucher configuration,Here you can enbale Generate E invoice and E way Bill After Saving,specify Y,save this window.
 Step 13:Go to the Transaction menu,
 Step 14:Add sales return,while saving voucher transporter window will appear,here you need to enable both option e invoice required and e way bill required,and proceed to generate together.

To print the invoice which is created in BUSY sofware, you can follow these steps:
Step 1: Open BUSY and go to Transaction.
Step 2: Select Voucher and open particular voucher in modify mode.
Step 3: Alt+P for print invoice.
To generate an E-Way bill for interstate sales in BUSY, you can follow these general steps.
Step 1: Open the BUSY and log in using your credentials.
Step 2: Create a Sales Voucher with sale type Central for interstate transaction.
Step 3: Fill in the invoice details, such as the buyer's information, invoice number, date, and other relevant particulars.
Step 4: Add the items or services being sold, along with their quantities and prices.
Step 5: In BUSY, there should be an option to enable E-Way bill required for the voucher in transport details window.
Step 6: Provide the transporter's details, including the transporter's ID or vehicle no.
Step 7: Save the invoice and click yes on do you want to generate eway bill.
Step 8: Check all possible error first then can generate eway bill.

Yes, there are any tutorials available for learning the BUSY software
1. You can visit our Youtube channel BUSY for 
2. You can check the User's manual of BUSY by following this :
 Go to Help menu in BUSY Or Press F1
3. You can check the webinar link on our website (busy.in) for advanced features
Yes, you can cancel E-way bill from portal ans if want to cancel voucher also then can cancel from BUSY as well.
To cancel the E-way bill from BUSY follow the below mentioned steps:
Step 1: Go to Transaction Menu and then Sales 
Step 2: Click on list then select List and then select that voucher and open that voucher
Step 3: Press ALT+ X to cancel the voucher then popup will appear that Do you want to cancel E-way bill also Click on Yes
Step 4: Enter the reason and remarks of cancellation and then click on Ok
No, you cannot generate E-way bill with the same voucher numbers that numbers has been cancelled

If E-Way bill generation fail sometimes even when the invoice is created properly & Want reliable process Follow These Steps:
 1.Check your GSP ID By Click on Validate Option In GST/VAT.
 2.Check Station & Pincode in account Master or Transport window.
 3.Ensure To correcting Transporter ID & Vehcile No.
 4.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO).
 5.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur.
 6.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.
 7.UQC(Unit Quantity Code) it is a code for Units.
 8.Enter on the Error Message then window appeare Click on Update UQC then take unit for Einvoice. 
 9.Check All The Possible errors. If Any Other error Shows Cannot generate Einvoice.
 10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

The issue of the e-way bill not being generated , we can consider automatically changing the GSP (GST Suvidha Provider) configuration to Webtel services. By implementing this change, we can attempt to generate the e-way bill again, which might lead to successful generation or provide insights into the actual error causing the issue.
If the e-way bill not generated and showing error message "Record not found" follow the below steps:
Solution 1
Change GSP Configuration by
Step1: Administration
Step2: Configuration
Step3: Features/option
Step4: GST/VAT
Step5: GSP Configuration
Step6: Select GSP for E-Way Bill as Webtel Electrosoft Private Limited 
Step7: Save (F2) and try to generate an E way bill again, it will be generated successfully or might be showing actual error
Solution 2
If option 1 is not working then try to upload a JSON file on e way bill portal. JSON can be generated from BUSY while saving the voucher.
Solution 3
If the above steps are not working then only re-install BUSY .
Please note that altering the GSP configuration requires only this kind of case