Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Why is the e-way bill not being generated and showing the error "Record not found"?
The issue of the e-way bill not being generated , we can consider automatically changing the GSP (GST Suvidha Provider) configuration to Webtel services. By implementing this change, we can attempt to generate the e-way bill again, which might lead to successful generation or provide insights into the actual error causing the issue.
If the e-way bill not generated and showing error message "Record not found" follow the below steps:
Solution 1
Change GSP Configuration by
Step1: Administration
Step2: Configuration
Step3: Features/option
Step4: GST/VAT
Step5: GSP Configuration
Step6: Select GSP for E-Way Bill as Webtel Electrosoft Private Limited
Step7: Save (F2) and try to generate an E way bill again, it will be generated successfully or might be showing actual error
Solution 2
If option 1 is not working then try to upload a JSON file on e way bill portal. JSON can be generated from BUSY while saving the voucher.
Solution 3
If the above steps are not working then only re-install BUSY .
Please note that altering the GSP configuration requires only this kind of case
I am unable to generate e-way bills. What should I do to resolve this?
Please follow the below steps to generate E way in BUSY:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number .
Step 5: Save the Invoice
Step 6: Now ,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 7: and then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E invoice option
Step 9: Cross verify the details appear in window and generate E way.
The eway bill is not getting generated even after entering all details. What could be the issue?
You need to check below points if eway bill is not generating after entering all details:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configuration
Step 3: Select voucher and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6.Check the GSP credentials entered in BUSY under GST/VAT tab for generating e-waybill are validating or not.
Step 7: Check by log in into eway portal,is it log in or not.
Step 8: Create json file for e-waybill of invoice and uplaod manually on e-waybill portal,if still not generating e-waybill,it may be server issue
Step 9: Switch GSP id from webtel to pinnacle or vice versa as it might one GSP server is down.
Step 10: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.
I want to consolidate my RCM payable vouchers in BUSY. What is the process to do this?
To consolidate your RCM payable vouchers in BUSY, follow these simplified steps:
Step 1: Start by going to the Transaction Menu.
Step 2: From there, pick GST Misc. Utilities and then select Check/Post Consolidated RCM Payable.
Step 3: Decide whether you want to post RCM Payable vouchers on a monthly or daily basis.
Step 4: Specify the date range or month for posting RCM Vouchers and click OK.
Step 5: Press the F4 button on the report screen to post RCM Payable vouchers.
Step 6: Under the Generate Consolidated RCM Payable Voucher screen, select your Journal Voucher Series and the respective Accounting Master (usually the default master is selected). Then, click the Save button.
Step 7: The system will automatically post the accounts and their RCM payable amounts in the Journal voucher. You only need to save the Journal voucher.
By following these steps, you can successfully post your consolidated RCM payable vouchers in BUSY.
The e-way bill number is not getting generated even after entering all details. What should I do?
You need to check below points if eway bill is not generating after entering all details:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configuration
Step 3: Select voucher and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6.Check the GSP credentials entered in BUSY under GST/VAT tab for generating e-waybill are validating or not.
Step 7: Check by log in into eway portal,is it log in or not.
Step 8: Create json file for e-waybill of invoice and uplaod manually on e-waybill portal,if still not generating e-waybill,it may be server issue
Step 9: Switch GSP id from webtel to pinnacle or vice versa as it might one GSP server is down.
Step 10: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.
How can I generate E-way bills in BUSY?
Please follow the below steps to generate E way in BUSY:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number .
Step 5: Save the Invoice
Step 6: Now ,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 7: and then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way option
Step 9: Cross verify the details appear in window and generate E way.
Validate GSP ID credentials entry issue in BUSY.
To validate GSP credentials issue in BUSY you need to follow the steps
Step1 go to administration menu and click to configuration then click on
and select feature options
Step2 Click on GST VAT option and click on GSP configuration then
fill trhe valid ID password of the specified GSP and click validate
Step3 after validation if still the issue persist then open Ewaybill portal and click
to regitration option then click on for GSP
Step4 Generate OTP and verify then click on Freeze and select the old GSP provided
on BUSY which showing credential issue and click Freeze
Step5 Click to add and select the GSP to add a new ID then fill the prefix and create a password and click add
Step6 after adding new gsp copy the user ID and paste in in BUSY existing GSP User ID
and fill the new GSP password manually then validate and save
Why can't I generate an E-way bill for a sale entry in BUSY, and how do I fix it?
For not generating of Ewaybill in sale invoice might be due to some specific reasons
follow the steps to resolve the issue
Step1 ensure that you have enbled required Ewaybill option in GST VAT option and its
configured with location and pincode and you have also configured the gsp configuration
for generating ewaybill and enabled the transport details for local sale purchase option
Step2 If you have restrict the value in Ewaybill configuration then modify and save it
Step3 ensure that you have enbale Input transport details and Generate ewaybill after
saving option from voucher series configuration if not then enable it
Step4 ensure that the user ID you are using for the company it has the rights to generate
Ewaybill if not given the permission then open admin user ID go to user option from administration menu and modify the sub user option by selecting it and enable allow generate and print ewaybill
Showing GSP credential not match while generating Ewaybill
If you are facing issue in a GSP while generating Ewaybill then follow the steps
1 Go to administration menu and click on configuration then click on feature option
click to GST VAT option then click on gsp configuration and click on validate for the
particular GSP if its showing error then you can switch the other gsp for generating
E invoice
2 Go to ewaybill poratl and login then click on registration and click to For GSP
3 then veriFinancial Year OTP and click on Freeze and select the gsp which you want to freeze
4 then click on add and select the same gsp from list and add a 3 digit prefix then
create a 15 digit password including upper case lower case special character and numeric and add
5 then copy the user name and paste the same in the proper gsp user id option and set the gsp
password manually which you create in portal and save
How do I modify the Vehicle Number and Pincode for E-way bill generation in BUSY?
If you want to update Vehicle Number and Pincode for E-way bill Generation then you need to follow the given steps:
Step 1: Open BUSY Software
Step 2: Go to Company Menu
Step 3: Click on Open Company
Step 4: Select Company and mention company login username and password
Step 5: Go to the transaction Menu
Step 6: Click on Sale Voucher
Step 7: Click on Modify option and open voucher in modify mode
Step 8: Click the 'Save' option, and during the voucher saving process, a window will appear, which is the Transport Detail Window.
Step 9: On the right side, you will find an option to update the Vehicle Number.
Step 10: In the third line, you will find a Pincode field that you can edit or update
Step 11: After updating the details, simply click the 'OK' button.
Step 12: Select the 'Save' option, and then proceed to generate the E-way bill.
