Frequently Asked Questions

To generate GST reports and e-way bills in the updated version of BUSY, follow these steps:
Step 1. Open BUSY and ensure that you are using the latest version.
Step 2. Go to the Reports section and select the GST Reports option.
Step 3. Choose the specific GST report you want to generate, such as GSTR-1, GSTR-3B, or GSTR-9.
Step 4. Enter the required details, such as the reporting period and the GSTIN.
Step 5. Click on the Generate button to generate the report.
Step 6. To generate e-way bills, go to the E-way Bill section in BUSY.
Step 7. Enter the necessary details, such as the invoice details, transporter details, and vehicle details.
Step 8. Click on the Generate E-way Bill button to generate the e-way bill.

If you are unable to generate Eway bill then you require to check below points : 
1. Internet connection Should be there 
2. GSP Id and Password should be mentioned in BUSY ,created from portal 
3.Station and Pin code should be mentioned in Party master and transport window. 
4. Vehicle number should be entered 
5. HSN code should be valid 
6. GST no. should be valid 
7. Switch between the GSP as if using Webtel technosoft then you can check with pinnacle finserve
8. BUSY version and release should be updated 
9. If it still shows any issue then try to generate through the portal so that you will be able to know if there is any server issue or not.

If you are unable to generate an E-Way Bill from BUSY, try the following steps to resolve it:
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 2: Confirm you are using the updated version of BUSY.
Step 3: Check that no antivirus or firewall is blocking BUSY.
Step 4: Ensure a proper internet connection is established.
Step 5: Verify that all correct details are entered while generating an E-Way Bill.
Step 6: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 7: Ensure you have a valid GSTIN and have filed previous GST returns.
Step 8: If the issue still persists, contact customer support for further assistance.

If e-waybill is not generating,following can be the possible reasons
1. Ensure that you have entered all the required information correctly, such as customer details, item details, and tax information.
2. Verify that you have selected the appropriate sale type or tax type and configured it correctly.
3. Make sure that there are no errors or missing information in the vouchers or transactions that you are trying to generate invoices for.
4. Check if there are any connectivity issues or server problems that may be preventing the generation of e-invoice.
5.Check if e-waybill options are enabled in BUSY and gsp id is mentioned under GST/VAT tab.
6.Check billing party details
7.While generate e-waybill,check datails in transport details and e-waybill option
8.Check possible error before generate e-waybill and proceed

To create the e-way bill in BUSY 
 Step1: By going to the administration menu, 
 Step2: Selecting the feature and options, and find GST/VAT option 
 Step3: Then enabling the e-way bill option. 
 Step4: If the option is still not showing, you may need to update your software or contact BUSY support for assistance. 
 Step5 : link GSP Configurations with e-way bill 
 Step6 : login on e-way bill portal, Go to Registration Menu 
 Step7 : Click on for GSP, Verify with your otp 
 Step8 : Click New and add Select user name and select Webtel&Pinncale 
 Step9 : Create new GSP and put in GSP configuration 
 Step10: And save the page that configure.

As per EWay Bill every item has a predefined unit quantity code (UQC)
This error is shown when no UQC(Unit Quantity Code) is mentioned for the unit specified in item master.
If error message showing “UQC cannot be blank” While generating Eway Bill follow the below steps:
Step:1
Under Unit Master, specify UQC (Unit Quantity Code). 
To specify UQC under Unit Master, click:
Administration– >Masters →Unit→Add/Modify option. Given below is the screenshot of the Modify Unit Master window 
Step 2
.Under Unit Master, specify the UQC of the Unit under the UQC (for E-Way Bill) data field. In the similar manner specify UQC for all the Unit Masters.
From Transaction details , click : update UQC details , same window will be shown .

If you want to check GSTIN and pincode you have entered for e invoicing are correct
 then please follow the given steps
 Step 1: Go to administration menu then configurartion
 Step 2: Then features option then GST VAT here you can check your GSTIN number. 
 Step 3: Then einvoice configure in GST VAT option
 Step 4: Here you can check your pincode is correct or not.
 Further if you want to check party details please follow provided steps
 Step 1: Open the master of party in modified mode.
 Step 2: Then validate the GSTIN if it is active then it is correct to generate.
 Step 3: And check the pinode of pary in same window.

"To resolve the issue of not being able to generate e-Way bills in the software, you can try the following steps: 
Step 1: Check if you have entered all the required details correctly, such as GST number, vehicle number, and addresses and Pincode UQC of unit used in item master. 
Step 2: Make sure you have a stable internet connection to access the e-Way bill generation portal. 
Step 3: Exclude from antivirus. 
Step 4: Update your software to the latest version, as older versions may have compatibility issues. 
Step 5: Create GSP User ID and password of Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. 
Step 6: Restart the software and try generating the e-Way bill again.

To generate E-waybill manually from BUSY instead of automatic option,follow these steps
Step 1 Go to transactions
Step 2: Select sale voucher or voucher for E-waybill is to be generated
Step 3:Open or add your sale invoice then you have to enable E-waybill required and fill all details of a voucher such as pincode station.
Step4: After saviing voucher one window will appear for generate E-waybill 
Step5:Select JSON and proceed to check options and select E-waybill path in local drive and check possible errors and proceed
Step6:Now E-waybill json is saved in local drive
Step7:Login into your E-waybill portal and then from there select bulk upload E-waybill option
Step8:Select file path from local drive of JSON E-waybill to generate and uplaod and proceed to print e-waybill

If you are not receiving the OTP while Downloading Gstr return in BUSY you can check these things:
 Step 1:First you can go and check in Administration,click configurtion,click features and options,click GST/VAT tab,Here you can check GST PORTAL user name should be correctly mentioned,
 Step 2:If its correctly mentioned check there should be no space in portal user name.
 Step 3:API Access should be given from GST PORTAL,
 Step 4:To give API access,Login Gst portal,click profile icon,click manage API Access,after clicking window will appear here you can give 30 days valid API ACCESS then click confirm.
 Step 5:Now you can check it again in the company on your BUSY Accounitng Software,download gst return again,make sure you will recieve OTP.