Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Why am I not able to see the IRN number and other e-invoice details in the transport details window?
If you are not able to see the IRN number and other e invoice details in the transport details window,you can check these things:
Step 1:The IRN number is displayed in the transport window when you have generated the e-invoice for that bill.
Step 2:After that,When you open that bill in modify mode,the transport window will show you the IRN number and other related details.
Step 3:While generating e invoice, make sure your internet connection should be proper.
Step 4:Check this voucher number on E invoice portal,is e invoice of that voucher number generted or not.
if you are facing still some issue,so you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.
I want to change the vehicle number on an existing Ewaybill. What is the process to do this?
After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.
How can I fix the error in generating an E-Way bill in BUSY showing a string location issue?
Follow below to fix the error in generating an e-way bill in BUSY:
Step 1: Go in administration and select configuration.
Step 2: Then click on feature/options and select GST/VAT.
Step 3: Click on e-way bill required and mention station.
Step 4: Save and go back.
Step 5: Open desired party master.
Step 6: Mention address in proper way as must be in 3 character or can click on Validate GST online and click on update back and quit.
Step 7: It will auto update address, station and pincode details as per GST portal.
Step 8: Save and in transport details mention correct station name.
Step 9: Save and proceed for generation.
If still issue persists then share concern on support@busy.in
How do I integrate the e-invoice portal with BUSY? Who should I contact for assistance with this?
If you are link or integrate e-invoice portal with BUSY then follow the given step:
Note : Make sure to create GSP ID or API from e-invoice portal then,
Step 1: Go to Administration Menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-invoice option as Y and configure it
Step 6: Then click on GSP configuration box
Step 6: Then mentioned GSP or API in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button
Step 7: Then save the configuration by click on save button
I want to select the billing address based on shipping details for e-invoicing. What should I do?
To select the Billing address based on shipping details for
E invoicing you need to follow the steps
Step1 go to administration menu and Click to configuration
Step2 click on Voucher series configuration and salect sales
then select series
Step3 Then click on voucher configuration and enable
separate billing shipping details in voucher and save
Step4 open sales voucher and select as per party master details on GST report basis option while open the shipping details box after mention party name
Step5 Fill the shipping address on shipping details option and save voucher
Step6 while the transport details box will open select type as
Bill to ship to and enable E invoice
I am unable to generate Eway bill due to getting the server issues, how can i solve this problem ?
If you are unable to generate Eway bill in BUSY due to server errors then you can check with below points :
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2: Check internet connection.
3: Make sure you have entered the correct credentials (username, password, etc.) for the E-Way Bill portal within BUSY and also Validate the GSP credentials
4. You can switch between the GSP GST Suvidha Providers from webtel technosoft to pinnacle finserve and try again
5. If you will still get the server issues then create the JOSN file and try to upload on the portal directly as sometimes due to backend issue or portal issues such error appears.
I am trying to generate e-way bill automatically in BUSY but it shows timeout error. How to fix this?
If you are experiencing a timeout error while trying to generate an e-way bill automatically in BUSY, there are a few steps you may follow to resolve the error:
Step 1: Check your internet connection, Ensure that you have a stable and reliable internet connection.
Step 2: Change GSP ID prefrence through:
. Go in administration and select configuration.
. Click on feature/Options.
. Then select GST/VAT.
. Click GSP configuration option and change GSP for E-Way bill.
Step 3: Re-Create GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited
Step 4: After backup re install BUSY in fresh folder.
Step 5: Ensure that E-Way bill portel workin fine, if not then try after sometime.
How do I integrate the accounting software with the E-Way Bill portal? What is the process to link them?
To link or integrate E-way bill portal with BUSY then follow the given steps :
Note : Make sure to create GSP ID from e-way bill portal then,
Step 1: Go to Administration Menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-way bill option as Y and configure it
Step 6: Then click on GSP configuration box
Step 6: Then mentioned GSP ID in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button
Step 7: Then save the configuration by click on save button
I changed the internet connection but still cannot generate invoices/estimates/quotes due to server problems. What should I do?
If you are unable to generate Eway bill in BUSY due to server errors then you can check with below points :
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2: Check internet connection.
3: Make sure you have entered the correct credentials (username, password, etc.) for the E-Way Bill portal within BUSY and also Validate the GSP credentials
4. You can switch between the GSP GST Suvidha Providers from webtel technosoft to pinnacle finserve and try again
5. If you will still get the server issues then create the JOSN file and try to upload on the portal directly as sometimes due to backend issue or portal issues such error appears.
What are the different status of e-way bills?How do I generate a proforma invoice in BUSY?
The Different E way status of E way are generated, cancelled, expired and verified. Further, you can check the E way bill status from E way bill portal itself.
To Generate Performa invoice in BUSY, follow these steps:
Step 1: Go to Administration section then click on Configuration menu
Step 2: Select the features/option and then choose inventory tab
Step 3: Now, enable sales quotation and purchase quotation then save the configuration.
Step 4: Next, Go to Transation and click on sale quotation or purchase quotation as per requirement.
Step 5: Click on Add buttom and create the invoice .
Note - In BUSY, you can adjust the quotations by pressing the F11 shortcut key at the item grid in the sales or purchase invoice.