Frequently Asked
Questions

Q: Can I edit a saved invoice or e-way bill in BUSY?How do I print GST invoices with IRN number and QR code?

It is recommended not to modify invoice if e-waybill generated from BUSY but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher To print GST invoices with IRN number and QR code,follow these steps 1.Go to Administration and click on configuration. 2.Select Invoice/document printing 3.Then select Standard if you are using standard invoice for printing 4.Then click on sale invoice 5.Then check print e-invoice IRN/Ack no. and Ack date and print E-invoice qr code both options and enable it,save and now check invoice print Note:If you are using advanced or designed format,and IRN number qr code not printed on invoice, you have modify your sale invoice format from your dealer on chargeable basis.

Q: How do I ensure my transporter details like GSTN number are correctly recorded in BUSY for generating e-invoices?

To ensure transporter details like GSTIN no. are correctly mentioned in BUSY then follow the given steps: Step 1: Go to Administration Menu Step 2: Click on Miscellaneous data entry Step 3: Then click on Input Transporter GSTIN/ID option Step 4: Then Click on load Tranporter button shown in the left side of the screen Step 5: Then check tansporter GSTIN/ID if incorrect then correct it by double click on the respective field Step 6: Then click on save button and save the transporter detail Step 7: Then while creating invoice, In tarnsport detail window select Transporter in the given field of transport Step 8: Then specify other details and click on OK button and proceed to generate e-invoice

Q: Unable to generate e-way bills after setting up e-invoicing in BUSY. Integrating e-way bill generation.

If you are unable to generate Ewaybills after setting up e invoicing in BUSY You should check the steps Step1 go to administration menu and click on configuration then click to Feature option Step2 click on GST VAT option and check Required Ewaybill option is enabled and configured and check in ewaybill configuration the restriction of amount after which you want to generate ewaybill and set them accordingly Step3 enable transport details for local sale purchase Step4 go to transaction menu and click on configuration then click to voucher series configuration and click to sales and its series and go to voucher configuration and check that generate Ewaybill after saving option is enabled

Q: I want to file my GST returns through BUSY. What is the process to do this?

To file your GST returns through BUSY, You need to follow these steps: Step 1: Open the Administration menu and select Configuration. Step 2: Choose Features / Options and then GST / VAT. Step 3: Here, you can choose the Return Filling Freq. as Quarterly. Step 4: Next, open the Display menu and select GST Reports. Step 5: Choose GST Returns then GSTR-1 eReturn and select Report to be generated type such as Direct Upload, JSON, CSV File, As per Govt. Template or Plain Excel Step 6: Enter the date range and press OK. You can also check for errors before proceeding. Note: Please take latest backup of your data before making any changes.

Q: How to resolve timeout errors in e-way bill generation?

To resolve the timeout error at E way generation in BUSY,Check by change the GSP server mentioned in BUSY by following steps: Step 1: Go to administration then click on Configuration menu Step 2: Now, Select the feature and option and choose GST/VAT tab Step 3: Click on GSP Configuration and then select GSP for E way one by one individually and check by generate E way bill. Step 4: If you getting same issue after changing the GSP for E way, you can either wait and try again after some time, or you have the option to create the E way JSON file from BUSY and upload it directly on the E-way portal. Once uploaded successfully, you can obtain the E way bill printout.

Q: I generated an E waybill but now need to change the transport number on it. Is it possible to modify the transport number on an already generated E Way bill?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points : Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X. Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly. Further, before generating the E-way bill you can modify the Vehical number through : Step 1: Open the Voucher in Modify Mode. Step 2: Resave the voucher so that Transportation Details window will appear. Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Q: I need to update the vehicle number on a finalized E Way bill but I am unable to do so. What should I do in this situation?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points : Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X. Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly. Further, before generating the E-way bill you can modify the Vehical number through : Step 1: Open the Voucher in Modify Mode. Step 2: Resave the voucher so that Transportation Details window will appear. Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Q: Why does changing the transport number on an EV bill not reflect in the printout from UAV even though I can see the update on the portal?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points : Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X. Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly. Further, before generating the E-way bill you can modify the Vehical number through : Step 1: Open the Voucher in Modify Mode. Step 2: Resave the voucher so that Transportation Details window will appear. Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Q: I procured goods from one state and sold in another. How do I generate the e-way bill in this case?

When you purchase goods from one state and sell them in another state, directly from the state where you made the purchase, it is necessary to mention the dispatch address for E-way bill purposes. To add dispatch details on a bill in BUSY, you can follow these steps: Step 1: Go to Transaction then click on sales voucher type Step 2: Then click on Add tab and create sales invoice with required details. Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

Q: I don't have the WebTel ID and password configured in BUSY anymore. How can I set this up again?

If you don't have the WebTel ID and password configured in BUSY anymore, you need to set-up again you need to follow the below steps: Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type. Step 2: Go to Administration and click on configuration. Step 3: Select Features / Options and click on GST / VAT, here you will see a option of E-Way Bill / E-Invoice Required. Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can I edit a saved invoice or e-way bill in BUSY?How do I print GST invoices with IRN number and QR code?

It is recommended not to modify invoice if e-waybill generated from BUSY but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
To print GST invoices with IRN number and QR code,follow these steps
1.Go to Administration and click on configuration.
2.Select Invoice/document printing
3.Then select Standard if you are using standard invoice for printing
4.Then click on sale invoice
5.Then check print e-invoice IRN/Ack no. and Ack date and print E-invoice qr code both options and enable it,save and now check invoice print
Note:If you are using advanced or designed format,and IRN number qr code not printed on invoice, you have modify your sale invoice format from your dealer on chargeable basis.

How do I ensure my transporter details like GSTN number are correctly recorded in BUSY for generating e-invoices?

To ensure transporter details like GSTIN no. are correctly mentioned in BUSY then follow the given steps:
 Step 1: Go to Administration Menu
 Step 2: Click on Miscellaneous data entry
 Step 3: Then click on Input Transporter GSTIN/ID option
 Step 4: Then Click on load Tranporter button shown in the left side of the screen
 Step 5: Then check tansporter GSTIN/ID if incorrect then correct it by double click on the respective field 
 Step 6: Then click on save button and save the transporter detail
 Step 7: Then while creating invoice, In tarnsport detail window select Transporter in the given field of transport 
 Step 8: Then specify other details and click on OK button and proceed to generate e-invoice

Unable to generate e-way bills after setting up e-invoicing in BUSY. Integrating e-way bill generation.

If you are unable to generate Ewaybills after setting up e invoicing in BUSY You 
 should check the steps 
 Step1 go to administration menu and click on configuration then click to Feature option 
 Step2 click on GST VAT option and check Required Ewaybill option is enabled and configured 
 and check in ewaybill configuration the restriction of amount after which you want to generate ewaybill 
 and set them accordingly 
 Step3 enable transport details for local sale purchase 
 Step4 go to transaction menu and click on configuration then click to voucher series configuration 
 and click to sales and its series and go to voucher configuration and check that generate Ewaybill 
 after saving option is enabled

I want to file my GST returns through BUSY. What is the process to do this?

To file your GST returns through BUSY, You need to follow these steps: 
 Step 1: Open the Administration menu and select Configuration. 
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Here, you can choose the Return Filling Freq. as Quarterly. 
 Step 4: Next, open the Display menu and select GST Reports. 
 Step 5: Choose GST Returns then GSTR-1 eReturn and select Report to be generated type such as Direct Upload, JSON, CSV File, As per Govt. Template or Plain Excel 
 Step 6: Enter the date range and press OK. You can also check for errors before proceeding. 
 Note: Please take latest backup of your data before making any changes.

How to resolve timeout errors in e-way bill generation?

To resolve the timeout error at E way generation in BUSY,Check by change the GSP server mentioned in BUSY by following steps:
Step 1: Go to administration then click on Configuration menu
Step 2: Now, Select the feature and option and choose GST/VAT tab
Step 3: Click on GSP Configuration and then select GSP for E way one by one individually and check by generate E way bill.
Step 4: If you getting same issue after changing the GSP for E way, you can either wait and try again after some time, or you have the option to create the E way JSON file from BUSY and upload it directly on the E-way portal. Once uploaded successfully, you can obtain the E way bill printout.

I generated an E waybill but now need to change the transport number on it. Is it possible to modify the transport number on an already generated E Way bill?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

I need to update the vehicle number on a finalized E Way bill but I am unable to do so. What should I do in this situation?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

Why does changing the transport number on an EV bill not reflect in the printout from UAV even though I can see the update on the portal?

After generating the E-way bill, it is not recommended to change any detail of the Invoice. In order to Modify the information feeded in the voucher you have to cancel the Ewaybill first, you must follow the below points :
Step 1: Open the voucher in Modify mode and Cancel through Ctrl+X.
Step 2: Now you can create a new Invoice with Modified details of Vehicle Number and generate the Eway bill accordingly.
Further, before generating the E-way bill you can modify the Vehical number through :
Step 1: Open the Voucher in Modify Mode.
Step 2: Resave the voucher so that Transportation Details window will appear.
Step 3: Now here you can mention the correct Vehicle number and save the voucher to generate the Eway bill.

I procured goods from one state and sold in another. How do I generate the e-way bill in this case?

When you purchase goods from one state and sell them in another state, directly from the state where you made the purchase, it is necessary to mention the dispatch address for E-way bill purposes. 
To add dispatch details on a bill in BUSY, you can follow these steps:
Step 1: Go to Transaction then click on sales voucher type 
Step 2: Then click on Add tab and create sales invoice with required details.
Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

I don't have the WebTel ID and password configured in BUSY anymore. How can I set this up again?

If you don't have the WebTel ID and password configured in BUSY anymore, you need to set-up again you need to follow the below steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill or e invoice portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option of E-Way Bill / E-Invoice Required.
Step 4: Set Y to turn it on and mention your place and pincode and GSP username and password in GSP Configuration tab and save the configuration.

Frequently AskedQuestions