Frequently Asked Questions

If Billing/Shipping details are not showing while generating the voucher and e way bill then follow the below steps to enable the billing/shipping feature:
Step 1: Go to Administration and click on Configuration
Step 2: Select Voucher series configuration.
Step 3: Select voucher type and series then click on voucher configuration.
Step 4: Enable Separate Billing/Shipping details feature and save the configuration.
Step 5: Open that particular voucher and the billing/shipping window will appear after selecting the party.
Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window.
Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill.

In BUSY, you can update the distance in the transport window with a single click on the Update Distance tab available in transport window. Alternatively, you can leave the distance as 0 and the distance will be automatically Picked from the E-way Bill portal.
Note - 
1.If your company pin code and recipient pin code are the same, the distance will not be picked automatically by clicking the Update Distance tab. You need to mention distance manually.
2.You cannot leave the distance as 0 in case of the same pin code for the company and recipient. You need to mention the distance manually.

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also it is recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
For enable print e-waybill option,you do not need to enable this seprately as if you are already generating e-waybill form BUSY,just after e-waybill generation,promt to print e-waybill is shown on screen,proceed to print e-waybill or save it as pdf

If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them:
 Reason 1:If your printer driver is missing, you won't be able to create PDFs.
 Also, if you don't have the right PDF document reader installed, you can't view the invoice.
 Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work.
 To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

If you want to know the process of generating E-Invoice follow these steps: 
 Step 1: Set the configuration for generating E-Invoice from GST/VAT. 
 Step 2: Go to Transactions, select the voucher type, then click on Add if you want to generate an E-Invoice for a new invoice. If you already have an invoice, click on Modify. 
 Step 3: Add the relevant details. In the Transport window, adding the station and pincode is mandatory. 
 Step 4: Click on the E-Invoice button and fill in the required details. 
 Step 5: Verify the details and click on Generate E-Invoice.

E-invoices is not working on client systems check the configuration of client systems, kindly see the step below: 
 Step1 : Client system running on license. 
 Step2 : Check the internet connection 
 Step3: Go to Administration, Select on configuration. 
 Step4 : Then click on feature and options. 
 Step5 : Select on GST/VAT options. 
 Step6 : check e-invoice required is enable, and details is mentions is correct. 
 Step7 : GSP configuration, GSP user id and password is mentions correct. 
 Step8 : Sale voucher configuration, Input transporter details enable and Generate e-invoice after saving is enable.

The possible errors to check for when generating an E-way bill from BUSY are mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
6.Verify that proper internet connectivity is available.
7.E way site must be running properly without any technical issues.

If the Eway-bill is not generating automatically in BUSY, consider these steps:
1.Check the Voucher Series Configuration: Ensure the Generated E-way bill after saving option is enabled.
2.Verify Internet Connectivity: Ensure a proper internet connection is available.
3.Review Information Accuracy: Double-check vehicle number, transporter details, and invoice information for accuracy and completeness.
4.Data Accuracy: Confirm there are no errors or discrepancies in the entered data.
5.BLS Status: Verify that your BLS (Bulk Upload Software) is active. If expired, contact BUSY dealer or sales team for renewal.
6.GSP Configuration: Ensure correct entry and validation of both GSPs (Goods and Services Tax Suvidha Provider) - Pinnacle and Webtel.

If you are unable to see the option for E-Way Bill in BUSY, follow the points below: 
1.Check if the E-Way Bill Required option is enabled in the GST/VAT feature. 
2. Confirm that Generate E-Way Bill after saving is enabled in the voucher series where you are generating E-Way Bills. 
3. Verify if Transporter Details are enabled in the voucher series configuration. 
4. Ensure you are using the updated version of BUSY. 
5. Confirm that E-Way Bill required is enabled in the Transporter window while generating an invoice. 
6. If the issue still persists, contact customer support for further assistance.

To generate e-way bills from BUSY for your dispatches, you can follow these steps:
Step 1. Open BUSY and go to the 'E-Way Bill' section.
Step 2. Select the option to generate a new e-way bill.
Step 3. Enter the required details such as the invoice number, date, and transporter details.
Step 4. Fill in the dispatch details including the dispatch from address and the dispatch to address.
Step 5. Provide the vehicle details and the goods being transported.
Step 6. Verify all the information and click on the 'Generate E-Way Bill' button.
Step 7. The e-way bill will be generated with a unique e-way bill number.