Frequently Asked Questions

The possible aspects we need to check before generating an E way Bill in BUSY are mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
6.Verify that proper internet connectivity is available.
7.E way site must be running properly without any technical issues.

To check HSN code are valid or not while generating e-way bill :
 Step 1: Go to Transaction menu 
 Step 2: Click on voucher option
 Step 3: Then click on ADD or modify button 
 Step 4: Then go to item detail field and press ALT+M to open master in modify mode 
 Step 5: Then go to HSN/SAC code for gst field and click on Validate button and chcek the status 
 Step 6: If Hsn code invalid show then mention valid hsn code and save the item master
 Step 7: Then you can proceed to generate e-way bill

To resolve the issue of the distance showing more than the actual distance in your E-Way bill, you can try the following steps while generating eway bill:
Step 1: Enter 0 for the distance to let the software automatically pick up the distance based on GPS tracking.
Step 2: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 3: The Bill to station and pin code field should be mention correctly in transport details window.
Step 4: Also if the distance is not taking correct while clicking on check distance you can enter the distance manually.

You need to generate e invoice when your turnover has exceeded 5 cr in previous 
 financial year. when your are doing sale transaction with registered party.
 further for activation of GST invoice please follow the given steps
 Step 1: Go to administration menu then configuration then features options
 Step 2: Then GST VAT and tick the tick box for enable GST then select type to GST
 Step 3: Then type of dealer as per your registration type. then return filling 
 frequency to default. then enter your GST number in the GST details.
 Step 4: Then save the configuration.

There could be several reasons why a particular bill is not showing options for e-way bill generation but is showing e-invoice generation. It might be due to the nature of the transaction, the value of the goods, or other specific criteria set by tax authorities.
Some of the possible reason mentioned below:
1. In cases where the principal supply is purely a supply of service and involves no movement of goods, the e-way bill is not required to be generated.
2. If the Bill amount is below the threshold limit for e way bill generation than option not showing for generating e way bill.

If Billing/Shipping details are not showing while generating the voucher and e way bill then follow the below steps to enable the billing/shipping feature:
Step 1: Go to Administration and click on Configuration
Step 2: Select Voucher series configuration.
Step 3: Select voucher type and series then click on voucher configuration.
Step 4: Enable Separate Billing/Shipping details feature and save the configuration.
Step 5: Open that particular voucher and the billing/shipping window will appear after selecting the party.
Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window.
Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill.

In BUSY, you can update the distance in the transport window with a single click on the Update Distance tab available in transport window. Alternatively, you can leave the distance as 0 and the distance will be automatically Picked from the E-way Bill portal.
Note - 
1.If your company pin code and recipient pin code are the same, the distance will not be picked automatically by clicking the Update Distance tab. You need to mention distance manually.
2.You cannot leave the distance as 0 in case of the same pin code for the company and recipient. You need to mention the distance manually.

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also it is recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
For enable print e-waybill option,you do not need to enable this seprately as if you are already generating e-waybill form BUSY,just after e-waybill generation,promt to print e-waybill is shown on screen,proceed to print e-waybill or save it as pdf

If you can't make PDF invoices in BUSY and keep getting errors, here are two possible reasons and how to fix them:
 Reason 1:If your printer driver is missing, you won't be able to create PDFs.
 Also, if you don't have the right PDF document reader installed, you can't view the invoice.
 Reason 2:If you try to print an E-invoice that was generated more than 2 days ago, it won't work.
 To resolve these issues, make sure your printer driver is installed and you have the right PDF reader. Also, don't attempt to print E-invoices that are older than 2 days.

Once an e-invoice is made on a voucher number, Cannot edit the place of supply details . The only way to cancel the invoice is to cancel the voucher.To cancel the e-invoice from BUSY, cancel the voucher by pressing ALT+X after opening the voucher. When prompted, confirm that you also want to cancel the e-invoice by pressing 'Y,' and then proceed with the cancellation.
 Want to delete Invoice Follow these steps:
 Step 1: Go to Transactions,click on Modify, and select the invoice you want to delete.
 Step 2: Press the F8 key. This action will delete the invoice from the system.