Frequently Asked
Questions

Q: How do I configure GSP settings in BUSY? Is GSP available?

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps: Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type. Step 2: Go to Administration and click on Configuration. Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Q: Adjust distance calculation settings to zero in BUSY.

To adjust distance calculation setting to Zero in BUSY you need to follow the steps Step1 make sure you have configured Ewaybill setting and enable Transport details and generate Ewaybill after saving voucher option in voucher series configuration Step2 make the necessary voucher and save Step3 at the time of saving a transport details window will open fill the details of transport and place of supply and pincode and make Y on Ewaybill required Step4 fill Zero on the distance in KM approx field and fill sub type and transaction type and press OK

Q: The software is not allowing me to view or print my e-way bills and invoices. What should I do to resolve this?

If BUSY software is not allowing me to view or print my e-way bills and invoices, kindly follow the step: Step1 : If Logging with sub users may given restriction to print e-way bills, login with admin user . Step2 : Or go to feature and option, click on GST/VAT Step3 : Click on e-way configure. Step5 : Check the Restrict to modify is e-invoice by sub users if yes select no Step6: Or check the administration menu, user option Step7: Select the modify users that print e-way bill. Step8: Check allow e-way bill Generate and printing yes and save.

Q: How do i define credential for the Gsp in BUSY for e-invoicing? Where can i enter the Webtel ID and Password ?

Here are the steps for mention Gsp credential of Webtel in BUSY : Step 1: Go to Administration menu Step 2: Click on Configuration Step 3: Then click On Feature and option Step 4: Then click on GST/VAT feature Step 5: Make sure to Enable E-invoice option as Y and configure it Step 6: Then Click on Gsp Configuration button Step 7: Then specify correct Gsp ID in the respective field of Webtel Electrosoft Private Limited Step 8: Then click on OK button Step 9: Then save the configuration by click on save button

Q: How do I ensure all required master data like items, party, inventory etc. is accurately set up for smooth e-invoicing?

To ensure all required details are correctly mentioned in invoice then follow the below steps : Step 1: Go to transaction menu Step 2: Click on voucher option Step 3: Then click on Modify option Step 4: Open voucher in modify mode Step 5: While saving voucher and proceed to generate e-invoice Step 6: Then select automatic method and then click on OK button Step 7: Then click on Check possible error option Step 8: Here you are check the list of errors, if any then resolved it Step 9: Then you can generate e-invoice

Q: I want to do billing for customers in the same state. How can I configure the software for intrastate billing?

To configure the software for intrastate billing, you need to set the invoice amount threshold for generating e-way bills. Go to Administrator, then Configuration, then Features or Option, then select GST or VAT and enable the e-way bill required as Yes, then click on the configuration window and enter the necessary relevant details, such as the place, pin code, etc.and also Set the threshold amount for Central / Export Transaction and Local Transaction for the desired value for intrastate transactions. This will ensure that e-way bills are generated for invoices above that threshold amount within the same state.

Q: I generate e-way bills daily in BUSY but today it is not working. What could be wrong?

If E waybill is not generating after creating the invoice , you should check the below options: Step 1: Check if E waybill required set yes in transport window of voucher . Step 2: Go to administration then configuration and select voucher series configurtion Step 3: Select voucher and series then click on voucher configuration Step 4: Check generate e waybill after saving should set to yes . Step 5: Go to administration the configuration and select Features/options Step 6: Select GST/ VAT and check Ewaybill and gsp configuration Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

Q: I followed the steps suggested but still cannot generate the E-way bill, what should I do?

If E waybill is not generating after creating the invoice , you should check the below options: Step 1: Check if E waybill required set yes in transport window of voucher . Step 2: Go to administration then configuration and select voucher series configurtion Step 3: Select voucher and series then click on voucher configuration Step 4: Check generate e waybill after saving should set to yes . Step 5: Go to administration the configuration and select Features/options Step 6: Select GST/ VAT and check Ewaybill and gsp configuration Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

Q: I generated an e-bill yesterday but today it is not working. Why is this happening?

If E waybill is not generating after creating the invoice , you should check the below options: Step 1: Check if E waybill required set yes in transport window of voucher . Step 2: Go to administration then configuration and select voucher series configurtion Step 3: Select voucher and series then click on voucher configuration Step 4: Check generate e waybill after saving should set to yes . Step 5: Go to administration the configuration and select Features/options Step 6: Select GST/ VAT and check Ewaybill and gsp configuration Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

Q: HSN code invalid error when generating an invoice in BUSY. Steps to resolve the issue.

To Resolve the HSN code error when generating Einvoice you need to follow the steps Step1 Open the voucher from transaction menu in modify mode Step2 Select the the each item mentioned in invoice and check on the item info mention on the right side to find the hsn code Step3 Select the item and press alter M then modify the HSN code and validate it and ensure its showing valid on Both ewaybill Einvoice and GST option then save the item master and reenter the item in voucher and save then generate Einvoice

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I configure GSP settings in BUSY? Is GSP available?

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on Configuration.
Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option
Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Adjust distance calculation settings to zero in BUSY.

To adjust distance calculation setting to Zero in BUSY you need to follow the steps 
 Step1 make sure you have configured Ewaybill setting and enable Transport details 
 and generate Ewaybill after saving voucher option in voucher series configuration 
 Step2 make the necessary voucher and save 
 Step3 at the time of saving a transport details window will open 
 fill the details of transport and place of supply and pincode and make Y on Ewaybill required 
 Step4 fill Zero on the distance in KM approx field and fill sub type and transaction type and press OK

The software is not allowing me to view or print my e-way bills and invoices. What should I do to resolve this?

If BUSY software is not allowing me to view or print my e-way bills and invoices, kindly follow the step: 
Step1 : If Logging with sub users may given restriction to print e-way bills, login with admin user . 
Step2 : Or go to feature and option, click on GST/VAT 
Step3 : Click on e-way configure. 
Step5 : Check the Restrict to modify is e-invoice by sub users if yes select no 
Step6: Or check the administration menu, user option 
Step7: Select the modify users that print e-way bill. 
Step8: Check allow e-way bill Generate and printing yes and save.

How do i define credential for the Gsp in BUSY for e-invoicing? Where can i enter the Webtel ID and Password ?

Here are the steps for mention Gsp credential of Webtel in BUSY :
 Step 1: Go to Administration menu 
 Step 2: Click on Configuration 
 Step 3: Then click On Feature and option
 Step 4: Then click on GST/VAT feature
 Step 5: Make sure to Enable E-invoice option as Y and configure it 
 Step 6: Then Click on Gsp Configuration button
 Step 7: Then specify correct Gsp ID in the respective field of Webtel Electrosoft Private Limited 
 Step 8: Then click on OK button 
 Step 9: Then save the configuration by click on save button

How do I ensure all required master data like items, party, inventory etc. is accurately set up for smooth e-invoicing?

To ensure all required details are correctly mentioned in invoice then follow the below steps :
 Step 1: Go to transaction menu
 Step 2: Click on voucher option
 Step 3: Then click on Modify option 
 Step 4: Open voucher in modify mode 
 Step 5: While saving voucher and proceed to generate e-invoice 
 Step 6: Then select automatic method and then click on OK button
 Step 7: Then click on Check possible error option
 Step 8: Here you are check the list of errors, if any then resolved it 
 Step 9: Then you can generate e-invoice

I want to do billing for customers in the same state. How can I configure the software for intrastate billing?

To configure the software for intrastate billing, you need to set the invoice amount threshold for generating e-way bills. 
 Go to Administrator, then Configuration, then Features or Option, then select GST or VAT and enable the e-way bill required as Yes, then click on the configuration window and enter the necessary relevant details, such as the place, pin code, etc.and also Set the threshold amount for Central / Export Transaction and Local Transaction for the desired value for intrastate transactions. 
 This will ensure that e-way bills are generated for invoices above that threshold amount within the same state.

I generate e-way bills daily in BUSY but today it is not working. What could be wrong?

If E waybill is not generating after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .
Step 5: Go to administration the configuration and select Features/options
Step 6: Select GST/ VAT and check Ewaybill and gsp configuration 
Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

I followed the steps suggested but still cannot generate the E-way bill, what should I do?

If E waybill is not generating after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .
Step 5: Go to administration the configuration and select Features/options
Step 6: Select GST/ VAT and check Ewaybill and gsp configuration 
Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

I generated an e-bill yesterday but today it is not working. Why is this happening?

If E waybill is not generating after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .
Step 5: Go to administration the configuration and select Features/options
Step 6: Select GST/ VAT and check Ewaybill and gsp configuration 
Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

HSN code invalid error when generating an invoice in BUSY. Steps to resolve the issue.

To Resolve the HSN code error when generating Einvoice you need to follow the steps 
 Step1 Open the voucher from transaction menu in modify mode 
 Step2 Select the the each item mentioned in invoice and check on the item info mention 
 on the right side to find the hsn code 
 Step3 Select the item and press alter M then modify the HSN code and validate it 
 and ensure its showing valid on Both ewaybill Einvoice and GST option 
 then save the item master and reenter the item in voucher and save then generate Einvoice

Frequently AskedQuestions