Frequently Asked Questions

If E waybill is not generating after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .
Step 5: Go to administration the configuration and select Features/options
Step 6: Select GST/ VAT and check Ewaybill and gsp configuration 
Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

If E waybill is not generating after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .
Step 5: Go to administration the configuration and select Features/options
Step 6: Select GST/ VAT and check Ewaybill and gsp configuration 
Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

If E waybill is not generating after creating the invoice , you should check the below options:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configurtion 
Step 3: Select voucher and series then click on voucher configuration
Step 4: Check generate e waybill after saving should set to yes .
Step 5: Go to administration the configuration and select Features/options
Step 6: Select GST/ VAT and check Ewaybill and gsp configuration 
Step 7:When generating E-waybill check possible error and correct the errors mentioned in report the generate.

To Resolve the HSN code error when generating Einvoice you need to follow the steps 
 Step1 Open the voucher from transaction menu in modify mode 
 Step2 Select the the each item mentioned in invoice and check on the item info mention 
 on the right side to find the hsn code 
 Step3 Select the item and press alter M then modify the HSN code and validate it 
 and ensure its showing valid on Both ewaybill Einvoice and GST option 
 then save the item master and reenter the item in voucher and save then generate Einvoice

The possible errors to check for when generating an E-way bill from BUSY are mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
6.Verify that proper internet connectivity is available.
7.E way site must be running properly without any technical issues.

If the Eway-bill is not generating automatically in BUSY, consider these steps:
1.Check the Voucher Series Configuration: Ensure the Generated E-way bill after saving option is enabled.
2.Verify Internet Connectivity: Ensure a proper internet connection is available.
3.Review Information Accuracy: Double-check vehicle number, transporter details, and invoice information for accuracy and completeness.
4.Data Accuracy: Confirm there are no errors or discrepancies in the entered data.
5.BLS Status: Verify that your BLS (Bulk Upload Software) is active. If expired, contact BUSY dealer or sales team for renewal.
6.GSP Configuration: Ensure correct entry and validation of both GSPs (Goods and Services Tax Suvidha Provider) - Pinnacle and Webtel.

If you are unable to see the option for E-Way Bill in BUSY, follow the points below: 
1.Check if the E-Way Bill Required option is enabled in the GST/VAT feature. 
2. Confirm that Generate E-Way Bill after saving is enabled in the voucher series where you are generating E-Way Bills. 
3. Verify if Transporter Details are enabled in the voucher series configuration. 
4. Ensure you are using the updated version of BUSY. 
5. Confirm that E-Way Bill required is enabled in the Transporter window while generating an invoice. 
6. If the issue still persists, contact customer support for further assistance.

To generate e-way bills from BUSY for your dispatches, you can follow these steps:
Step 1. Open BUSY and go to the 'E-Way Bill' section.
Step 2. Select the option to generate a new e-way bill.
Step 3. Enter the required details such as the invoice number, date, and transporter details.
Step 4. Fill in the dispatch details including the dispatch from address and the dispatch to address.
Step 5. Provide the vehicle details and the goods being transported.
Step 6. Verify all the information and click on the 'Generate E-Way Bill' button.
Step 7. The e-way bill will be generated with a unique e-way bill number.

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on Configuration.
Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option
Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

To adjust distance calculation setting to Zero in BUSY you need to follow the steps 
 Step1 make sure you have configured Ewaybill setting and enable Transport details 
 and generate Ewaybill after saving voucher option in voucher series configuration 
 Step2 make the necessary voucher and save 
 Step3 at the time of saving a transport details window will open 
 fill the details of transport and place of supply and pincode and make Y on Ewaybill required 
 Step4 fill Zero on the distance in KM approx field and fill sub type and transaction type and press OK