Frequently Asked Questions

To meet E way bill and E invoice requirements, make sure the item master contains a valid HSN code, the unit is specified with UQC code, and the appropriate tax category is assigned.
 Further ,To modify the Item master, follow these steps:
 Step 1: Go to Administration then click on Master tab
 Step 2: Then click on Item master tab and select the modify option
 Step 3: Now, select the relevant item master and update the mandatory fields such as HSN code, unit, and tax category.
 Step 4: After save the master , your item is ready for E way and e invoice generation.

You can follow these steps to take backup in BUSY:
Step 1: Go to Company Menu and click on Backup Data option.
Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser.
Step 3: Now select the FY and click on OK option.
 Details those are needed to generate E-Way bill:
 1. GSP User Name and Password that will be create from E-Way bill portal.
 2. Proper address of your party and your company.
 3. Correct HSN Should be entered in item master.
 4. Transport details,Vehicle no. ship to address.

To create a GSP user id and password for generate automatic eway bill in BUSY, follow these steps:
Step 1: Open your browser and login the E way portal by using your E way credentials.
Step 2: Then Go to registration and click on For GSP tab.
Step 3: Afterward, you will receive an OTP from the E way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server name as Webtel Electrosoft Private Limited and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named Pinnacle Finserv Advisors Private Limited.

To view the Ewaybill before generation of final version you need to follow 
 the steps 
 Step1 Open the voucher in which you want to generate ewaybill 
 Step2 save the voucher with appropriate details and after saving a transport details 
 window will open enable ewaybill here and fill the vehicle number place of supply and its pincode 
 select the voucher type and sub type and save
 Step3 make Yes on Generation of ewaybill option and check the error if any then modify it 
 Step4 click on view and generate ewaybill option to view of ewaybill before final generation

If your biiling address is different from shipping address you need to enter shipping address separately 
To enter the shipping address separately you need to follow below mentioned stps: 
Step 1: Press F2 and then select Voucher Series Configuration
Step 2;' Slect vouche tupe and then select Series
Step 3: Clicl on Voucher Configuration
Step 4: Enable Separate billing shipping details
Step 5: Click on Save
Step 6: After Enabling this feature in Voucher Billing shippng window will be appear
Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher
Step 8: Generate the E-way bill of this voucher

BUSY allows you to specify units in the item master from default units created, and you can also create new unit masters based on your specific requirements. However, it is important to specify the Unit Quantity Code that is UQC for a particular unit when generating E-way bills.
To Update the UQC in Unit master, follow these steps:
Step 1: Go to Display section then click on Master menu
Step 2: Choose the Unit master then select modify tab
Step 3: After access the Unit master in modify mode, Update the UQC of item as per GST, E way Bill, E invoice and then save the master.

If you are unable to generate e-way bill with vehicle number entered, you can check these things:
 Step 1:You can check the vehicle number have mentioned is correct or not.
 Step 2:You can check is there any space in vehicle number format or not if yes so remove the space.
 Step 3:You can check vehicle number format correct or wrong,Because in some vehicle registration number formats, there is no zero before the digit, but you need to mention the vehicle number with the zero in BUSY while generating E way bill.
 check all those thimgs and generate again, it will be generated successfully.

Before you can start generating e-invoices in BUSY, there are a few prerequisites and configurations that need to be in place. 
1. Register on the E-Invoice portal: Ensure that you have registered your company on the E-Invoice portal. 
2. Enable E-Invoice in BUSY: In the BUSY, and go to Administration > Configuration > Features and Options > GST VAT. Set the options for EV bill required and E-Invoice required to "Yes". 
3. Configure voucher series: Create a new voucher series specifically for e-invoices if required. 
4. Validate GSP configuration: Check and validate the GSP (GST Suvidha Provider) configuration in BUSY before generating e-invoices.

To know about portal queries you need to contact on the portal helpdesk. Please provide more details as what error you are facing while generating e way bill in BUSY. There could be some common reason why the e way bill is not generating, some of them are:
1. GSP user id and password is invalid.
2. GSTIN of receipient and transporter is invalid.
3. HSN Code is wrong and the tax category type is not match with the HSN Code.
4. UQC (Unit Quantity Code) is blank in the unit master.
5. State and Pincode is wrong.
There might be more reason depending on the error message.

The reason why you are unable to save the receipts after generating an E invoice could be due to the various reason 
 1 you might not have set any default pdf reader for view if so then install adobe acrobat reader and make it default
 2 The GSP server maybe have some issues so change your 
 gsp from GSP configuration option under GST VAT option and retry 
 3 The Einvoice temp files might be full in that case open BUSYwin folder and click to einvoice temp file and clear it then restart BUSY and try to print Einvoice again