Frequently Asked
Questions

Q: What troubleshooting tips do you have for generating e way bills smoothly in BUSY?

To smoothly generation of e way bills in BUSY, you should follow these steps: Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password. Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly. Step 3: Transporter, Vehicle no. , Place and Pincode are mentioned correctly in the transport details window. Step 4: The HSN / SAC code and Tax category are correct in the item master. Step 5: The option of Generate E way bill After saving should be enable in voucher configuration. Step 6: The party's GSTIN and Transport IDs are valid. Step 7: Internet connection should be stable.

Q: What are the different units of quantity I can specify in the e-way bill form?

BUSY allows you to specify units in the item master from default units created, and you can also create new unit masters based on your specific requirements. However, it is important to specify the Unit Quantity Code that is UQC for a particular unit when generating E-way bills. To Update the UQC in Unit master, follow these steps: Step 1: Go to Display section then click on Master menu Step 2: Choose the Unit master then select modify tab Step 3: After access the Unit master in modify mode, Update the UQC of item as per GST, E way Bill, E invoice and then save the master.

Q: How do I take backup of my BUSY data?What details do I need to enter to generate an EVA bill?

You can follow these steps to take backup in BUSY: Step 1: Go to Company Menu and click on Backup Data option. Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser. Step 3: Now select the FY and click on OK option. Details those are needed to generate E-Way bill: 1. GSP User Name and Password that will be create from E-Way bill portal. 2. Proper address of your party and your company. 3. Correct HSN Should be entered in item master. 4. Transport details,Vehicle no. ship to address.

Q: How can I create a GSP user id and password for generate automatic e way bill in BUSY?

To create a GSP user id and password for generate automatic eway bill in BUSY, follow these steps: Step 1: Open your browser and login the E way portal by using your E way credentials. Step 2: Then Go to registration and click on For GSP tab. Step 3: Afterward, you will receive an OTP from the E way bill portal on your registered email ID and mobile number. Step 4: Click on Add button then select the GSP server name as Webtel Electrosoft Private Limited and Create the GSP credentials. Step 5: Now create one more GSP Credentials with GSP server named Pinnacle Finserv Advisors Private Limited.

Q: I want to preview the E-Way bill before generating the final version. How can I do that?

To view the Ewaybill before generation of final version you need to follow the steps Step1 Open the voucher in which you want to generate ewaybill Step2 save the voucher with appropriate details and after saving a transport details window will open enable ewaybill here and fill the vehicle number place of supply and its pincode select the voucher type and sub type and save Step3 make Yes on Generation of ewaybill option and check the error if any then modify it Step4 click on view and generate ewaybill option to view of ewaybill before final generation

Q: My billing address is different from shipping address. How do I reflect shipping address in e-way bill?

If your biiling address is different from shipping address you need to enter shipping address separately To enter the shipping address separately you need to follow below mentioned stps: Step 1: Press F2 and then select Voucher Series Configuration Step 2;' Slect vouche tupe and then select Series Step 3: Clicl on Voucher Configuration Step 4: Enable Separate billing shipping details Step 5: Click on Save Step 6: After Enabling this feature in Voucher Billing shippng window will be appear Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher Step 8: Generate the E-way bill of this voucher

Q: Why am I unable to generate e-way bill with vehicle number entered?

If you are unable to generate e-way bill with vehicle number entered, you can check these things: Step 1:You can check the vehicle number have mentioned is correct or not. Step 2:You can check is there any space in vehicle number format or not if yes so remove the space. Step 3:You can check vehicle number format correct or wrong,Because in some vehicle registration number formats, there is no zero before the digit, but you need to mention the vehicle number with the zero in BUSY while generating E way bill. check all those thimgs and generate again, it will be generated successfully.

Q: How to do GSP Registration for Eway bill generation ?

Before you can start generating e-invoices in BUSY, there are a few prerequisites and configurations that need to be in place. 1. Register on the E-Invoice portal: Ensure that you have registered your company on the E-Invoice portal. 2. Enable E-Invoice in BUSY: In the BUSY, and go to Administration > Configuration > Features and Options > GST VAT. Set the options for EV bill required and E-Invoice required to "Yes". 3. Configure voucher series: Create a new voucher series specifically for e-invoices if required. 4. Validate GSP configuration: Check and validate the GSP (GST Suvidha Provider) configuration in BUSY before generating e-invoices.

Q: Activate GST invoice in BUSY. When to generate e-invoice?

You need to generate e invoice when your turnover has exceeded 5 cr in previous financial year. when your are doing sale transaction with registered party. further for activation of GST invoice please follow the given steps Step 1: Go to administration menu then configuration then features options Step 2: Then GST VAT and tick the tick box for enable GST then select type to GST Step 3: Then type of dealer as per your registration type. then return filling frequency to default. then enter your GST number in the GST details. Step 4: Then save the configuration.

Q: Why is the HSN code correct in GST portal but wrong in e way bill and e invoice portals? How to fix this?I am unable to generate e-way bills from BUSY. What could be the reason?

To know about portal queries you need to contact on the portal helpdesk. Please provide more details as what error you are facing while generating e way bill in BUSY. There could be some common reason why the e way bill is not generating, some of them are: 1. GSP user id and password is invalid. 2. GSTIN of receipient and transporter is invalid. 3. HSN Code is wrong and the tax category type is not match with the HSN Code. 4. UQC (Unit Quantity Code) is blank in the unit master. 5. State and Pincode is wrong. There might be more reason depending on the error message.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What troubleshooting tips do you have for generating e way bills smoothly in BUSY?

To smoothly generation of e way bills in BUSY, you should follow these steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly.
Step 3: Transporter, Vehicle no. , Place and Pincode are mentioned correctly in the transport details window.
Step 4: The HSN / SAC code and Tax category are correct in the item master.
Step 5: The option of Generate E way bill After saving should be enable in voucher configuration.
Step 6: The party's GSTIN and Transport IDs are valid.
Step 7: Internet connection should be stable.

What are the different units of quantity I can specify in the e-way bill form?

BUSY allows you to specify units in the item master from default units created, and you can also create new unit masters based on your specific requirements. However, it is important to specify the Unit Quantity Code that is UQC for a particular unit when generating E-way bills.
To Update the UQC in Unit master, follow these steps:
Step 1: Go to Display section then click on Master menu
Step 2: Choose the Unit master then select modify tab
Step 3: After access the Unit master in modify mode, Update the UQC of item as per GST, E way Bill, E invoice and then save the master.

How do I take backup of my BUSY data?What details do I need to enter to generate an EVA bill?

You can follow these steps to take backup in BUSY:
Step 1: Go to Company Menu and click on Backup Data option.
Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser.
Step 3: Now select the FY and click on OK option.
 Details those are needed to generate E-Way bill:
 1. GSP User Name and Password that will be create from E-Way bill portal.
 2. Proper address of your party and your company.
 3. Correct HSN Should be entered in item master.
 4. Transport details,Vehicle no. ship to address.

How can I create a GSP user id and password for generate automatic e way bill in BUSY?

To create a GSP user id and password for generate automatic eway bill in BUSY, follow these steps:
Step 1: Open your browser and login the E way portal by using your E way credentials.
Step 2: Then Go to registration and click on For GSP tab.
Step 3: Afterward, you will receive an OTP from the E way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server name as Webtel Electrosoft Private Limited and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named Pinnacle Finserv Advisors Private Limited.

I want to preview the E-Way bill before generating the final version. How can I do that?

To view the Ewaybill before generation of final version you need to follow 
 the steps 
 Step1 Open the voucher in which you want to generate ewaybill 
 Step2 save the voucher with appropriate details and after saving a transport details 
 window will open enable ewaybill here and fill the vehicle number place of supply and its pincode 
 select the voucher type and sub type and save
 Step3 make Yes on Generation of ewaybill option and check the error if any then modify it 
 Step4 click on view and generate ewaybill option to view of ewaybill before final generation

My billing address is different from shipping address. How do I reflect shipping address in e-way bill?

If your biiling address is different from shipping address you need to enter shipping address separately 
To enter the shipping address separately you need to follow below mentioned stps: 
Step 1: Press F2 and then select Voucher Series Configuration
Step 2;' Slect vouche tupe and then select Series
Step 3: Clicl on Voucher Configuration
Step 4: Enable Separate billing shipping details
Step 5: Click on Save
Step 6: After Enabling this feature in Voucher Billing shippng window will be appear
Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher
Step 8: Generate the E-way bill of this voucher

Why am I unable to generate e-way bill with vehicle number entered?

If you are unable to generate e-way bill with vehicle number entered, you can check these things:
 Step 1:You can check the vehicle number have mentioned is correct or not.
 Step 2:You can check is there any space in vehicle number format or not if yes so remove the space.
 Step 3:You can check vehicle number format correct or wrong,Because in some vehicle registration number formats, there is no zero before the digit, but you need to mention the vehicle number with the zero in BUSY while generating E way bill.
 check all those thimgs and generate again, it will be generated successfully.

How to do GSP Registration for Eway bill generation ?

Before you can start generating e-invoices in BUSY, there are a few prerequisites and configurations that need to be in place. 
1. Register on the E-Invoice portal: Ensure that you have registered your company on the E-Invoice portal. 
2. Enable E-Invoice in BUSY: In the BUSY, and go to Administration > Configuration > Features and Options > GST VAT. Set the options for EV bill required and E-Invoice required to "Yes". 
3. Configure voucher series: Create a new voucher series specifically for e-invoices if required. 
4. Validate GSP configuration: Check and validate the GSP (GST Suvidha Provider) configuration in BUSY before generating e-invoices.

Activate GST invoice in BUSY. When to generate e-invoice?

You need to generate e invoice when your turnover has exceeded 5 cr in previous 
 financial year. when your are doing sale transaction with registered party.
 further for activation of GST invoice please follow the given steps
 Step 1: Go to administration menu then configuration then features options
 Step 2: Then GST VAT and tick the tick box for enable GST then select type to GST
 Step 3: Then type of dealer as per your registration type. then return filling 
 frequency to default. then enter your GST number in the GST details.
 Step 4: Then save the configuration.

Why is the HSN code correct in GST portal but wrong in e way bill and e invoice portals? How to fix this?I am unable to generate e-way bills from BUSY. What could be the reason?

To know about portal queries you need to contact on the portal helpdesk. Please provide more details as what error you are facing while generating e way bill in BUSY. There could be some common reason why the e way bill is not generating, some of them are:
1. GSP user id and password is invalid.
2. GSTIN of receipient and transporter is invalid.
3. HSN Code is wrong and the tax category type is not match with the HSN Code.
4. UQC (Unit Quantity Code) is blank in the unit master.
5. State and Pincode is wrong.
There might be more reason depending on the error message.

Frequently AskedQuestions