Frequently Asked
Questions

Q: Where can i specify transporter name in BUSY for generating of e-invoice?

Here are the steps for specify transporter name in BUSY : Step 1: Go to transaction Menu Step 2: Click on voucher Step 3: Then click on list option Step 4: Then open voucher in modify mode and while saving voucher transport detail window will appear Step 5: Then click on ADD new box for add transaporter (if transporter not created) Step 6: Then specify name of the tranporter and their transporter ID or GSTIN ID if any then click on OK button Step 7: Select respective tranporter in the transport field then proceed to generate e-invoice

Q: How can I reconcile E-Way bills with sales invoices in BUSY?

To reconcile E-Way bills with sales invoices in BUSY, you can follow these steps: Step 1 : Click on transactions Step 2 : GST misc utilties Step 3 : E way bill management Step 4 : E way audit report Step 5 : Match the E-Way bill numbers with the corresponding sales invoices. Step 6 : Verify the details such as invoice number, date, and amount. Step 7 : Mark the E-Way bills as reconciled once the details match. Step 8 : If there are any discrepancies, investigate and resolve them before reconciliation. Step 9 : Regularly review and reconcile E-Way bills to ensure accuracy in your records.

Q: What is the process to reset my eWay bill login password?

To reset your E-Way bill password you need to follow these steps: Step 1: Go to the eWay bill portal then open the login page Step 2: Click on the Forgot credentials option then click on forgot password option Step 3: Enter your username,GSTIN and your registered mobile number and proceed Step 4: You will receive an OTP on your registered mobile number Step 5: Enter the OTP then proceed Step 6: Set a new password for your e-Way bill Step 7: Now your e-Way bill password is successfully reset. Please note that the exact steps may vary accoring to the portal interface

Q: How do I fix errors with transport vehicle numbers in BUSY?

To resolve the error of transport vehicle number while generating an e-way bill, you need to follow these steps: Step 1: In the voucher entry, click on the Transport Details button to open the Transport Details window. Step 2: Check the vehicle number and make sure it is correct and in the right format. The format should be two alphabets, followed by two digits, followed by two alphabets, followed by four digits. For example, RJ01AB1234. Step 3: If the vehicle number is wrong or in the wrong format, correct it and save the changes. Then, try to generate the e-way bill again.

Q: Why is the address not getting captured in the e-way bill?

If the address not getting captured in the e-way bill Follow These Steps: 1.Go To the Company Menu Then Click on Edit company. 2.Check all the Informations Like Company name etc. 3.Then Go to the Administration Select Configuration Then click on Features & options. 4.Then Click on GST/VAT Then Click E-way Bill Configuration Then Check Your Place & Pincode. 5.If The Party Address Not Picking Check The Address in Account/Party Master. 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: How can I edit the e-invoice after generation in BUSY?

According to government rules, you cannot modify the e-invoice because it has already been uploaded to the portal as same invoice number,you need to cancel it first, To cancel the voucher you can follow these steps: Step 1:Go to the Transactions menu, Step 2:Click on sales,and open it in modify mode, Step 3:Give command CTRL + X,click ok,then specify Y to cancel on e invoice Portal also,give reason of cancel then click ok,the e invoice will be cancelled. Then you have to generate new invoice again with the changes you want, with different invoice number,and e invoice generate again.

Q: How do i entered annual turnover for enabling e-invoice ?

Here are the steps for enter annual turnover for e-invoicing : Step 1: Open your web browser Step 2: Type https://einvoice1.gst.gov.in/ and open the site Step 3: Then Click on E-invoice enablement menu Step 4: Then specify your Gst no. and click on OK button Step 5: Then click on send OTP option Step 6: Then mention OTP and verify it Step 7: Afterward, click on last year option and specify turnover like 5 cr. and click on OK button Step 8: Then E-invoice has been enabled for the specified GSTIN with the respective turnover

Q: can i generate e-way bill of multiple invoices in bulk

Yes, you can generate E-way bill of multiple invoices in bulk, please follow the below steps: Step 1: Go to Transaction menu Step 2: Click on GST misc. utilities Step 3: E-way bill management then click on generae/print e-way bill Step 4: Select Automatic then select voucher type sale/purchase etc. Step 5: Select data range & then load list of vouchers select vouchers then click on generate e-way bill Step 6: Check possible error & the generate Make sure you specified Y for required e-way bill while adding sale voucher because only those vouchers will be shown on which you spcefied Y for e-way bill.

Q: How to cancel ewaybill and invoice directly from BUSY?

If you want to cancel the ewaybill and the voucher directly from BUSY please follow these steps: Step 1: Go to transactions menu Step 2: Then click on voucher such as sale,purchase etc Step 3: Then open that invoice from modify or list button that you want to cancel along with ewaybill Step 4: Then press the shortcut key alt+x to cancel the voucher and then specify the narration if required then it will ask you to cancel e-waybil from government portal select it as Y then specify the reason and remarks and proceed Step 5: Now ewaybill and voucher both are cancelled successfully

Q: Why are two different PIN codes showing up on my generated invoice?

If two different PIN codes are showing up on the generated invoice, follow these steps: 1.If you enter a PIN code in your address and enter a different PIN code in the PIN code section, the bill will show two different PIN codes. 2.If there is an issue in the E-invoice, check the PIN code in the 'Edit Company Details' or also check in 'E-invoice Configuration' under GST/VAT 3.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Where can i specify transporter name in BUSY for generating of e-invoice?

Here are the steps for specify transporter name in BUSY :
 Step 1: Go to transaction Menu
 Step 2: Click on voucher 
 Step 3: Then click on list option
 Step 4: Then open voucher in modify mode and while saving voucher transport detail window will appear
 Step 5: Then click on ADD new box for add transaporter (if transporter not created)
 Step 6: Then specify name of the tranporter and their transporter ID or GSTIN ID if any then click on OK button
 Step 7: Select respective tranporter in the transport field then proceed to generate e-invoice

How can I reconcile E-Way bills with sales invoices in BUSY?

To reconcile E-Way bills with sales invoices in BUSY, you can follow these steps:
Step 1 : Click on transactions
Step 2 : GST misc utilties
Step 3 : E way bill management
Step 4 : E way audit report
Step 5 : Match the E-Way bill numbers with the corresponding sales invoices.
Step 6 : Verify the details such as invoice number, date, and amount.
Step 7 : Mark the E-Way bills as reconciled once the details match.
Step 8 : If there are any discrepancies, investigate and resolve them before reconciliation.
Step 9 : Regularly review and reconcile E-Way bills to ensure accuracy in your records.

What is the process to reset my eWay bill login password?

To reset your E-Way bill password you need to follow these steps:
Step 1: Go to the eWay bill portal then open the login page
Step 2: Click on the Forgot credentials option then click on forgot password option
Step 3: Enter your username,GSTIN and your registered mobile number and proceed 
Step 4: You will receive an OTP on your registered mobile number
Step 5: Enter the OTP then proceed
Step 6: Set a new password for your e-Way bill
Step 7: Now your e-Way bill password is successfully reset.
 Please note that the exact steps may vary accoring to the portal interface

How do I fix errors with transport vehicle numbers in BUSY?

To resolve the error of transport vehicle number while generating an e-way bill, you need to follow these steps:
Step 1: In the voucher entry, click on the Transport Details button to open the Transport Details window.
Step 2: Check the vehicle number and make sure it is correct and in the right format. The format should be two alphabets, followed by two digits, followed by two alphabets, followed by four digits. For example, RJ01AB1234.
Step 3: If the vehicle number is wrong or in the wrong format, correct it and save the changes. Then, try to generate the e-way bill again.

Why is the address not getting captured in the e-way bill?

If the address not getting captured in the e-way bill Follow These Steps:
 1.Go To the Company Menu Then Click on Edit company.
 2.Check all the Informations Like Company name etc.
 3.Then Go to the Administration Select Configuration Then click on Features & options.
 4.Then Click on GST/VAT Then Click E-way Bill Configuration Then Check Your Place & Pincode.
 5.If The Party Address Not Picking Check The Address in Account/Party Master. 
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

How can I edit the e-invoice after generation in BUSY?

According to government rules, you cannot modify the e-invoice because it has already been uploaded to the portal as same invoice number,you need to cancel it first,
 To cancel the voucher you can follow these steps:
 Step 1:Go to the Transactions menu,
 Step 2:Click on sales,and open it in modify mode,
 Step 3:Give command CTRL + X,click ok,then specify Y to cancel on e invoice Portal also,give reason of cancel then click ok,the e invoice will be cancelled.
 Then you have to generate new invoice again with the changes you want, with different invoice number,and e invoice generate again.

How do i entered annual turnover for enabling e-invoice ?

Here are the steps for enter annual turnover for e-invoicing :
 Step 1: Open your web browser
 Step 2: Type https://einvoice1.gst.gov.in/ and open the site
 Step 3: Then Click on E-invoice enablement menu
 Step 4: Then specify your Gst no. and click on OK button
 Step 5: Then click on send OTP option 
 Step 6: Then mention OTP and verify it 
 Step 7: Afterward, click on last year option and specify turnover like 5 cr. and click on OK button 
 Step 8: Then E-invoice has been enabled for the specified GSTIN with the respective turnover

can i generate e-way bill of multiple invoices in bulk

Yes, you can generate E-way bill of multiple invoices in bulk, please follow the below steps:
Step 1: Go to Transaction menu
Step 2: Click on GST misc. utilities
Step 3: E-way bill management then click on generae/print e-way bill
Step 4: Select Automatic then select voucher type sale/purchase etc.
Step 5: Select data range & then load list of vouchers select vouchers then click on generate e-way bill
Step 6: Check possible error & the generate 
Make sure you specified Y for required e-way bill while adding sale voucher because only those vouchers will be shown on which you spcefied Y for e-way bill.

How to cancel ewaybill and invoice directly from BUSY?

If you want to cancel the ewaybill and the voucher directly from BUSY please follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on voucher such as sale,purchase etc
Step 3: Then open that invoice from modify or list button that you want to cancel along with ewaybill
Step 4: Then press the shortcut key alt+x to cancel the voucher and then specify the narration if required then it will ask you to cancel e-waybil from government portal select it as Y then specify the reason and remarks and proceed
Step 5: Now ewaybill and voucher both are cancelled successfully

Why are two different PIN codes showing up on my generated invoice?

If two different PIN codes are showing up on the generated invoice, follow these steps: 
 1.If you enter a PIN code in your address and enter a different PIN code in the PIN code section, the bill will show two different PIN codes. 
 2.If there is an issue in the E-invoice, check the PIN code in the 'Edit Company Details' or also check in 'E-invoice Configuration' under GST/VAT 
 3.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Frequently AskedQuestions