Frequently Asked Questions

Several factors could cause issues with automatic e-way bill generation for your invoices. Here are some potential reasons and troubleshooting steps:
Step 1: Sometimes, server downtimes on the e-way bill portal, or issues with the API integration between software and the e-way bill portal 
Step 2: If BLS has expired an automatic E-waybill Cant be generated from a BUSY 
Step 3: If having a Basic model an automatic E-waybill Cant be generated from a BUSY
Step 4: Check the possible errors while generating an E-waybill without clearing the error cant generate an E-waybill
Step 5: Check GSP Credentials are entered correctly

To ensure the place of supply is correctly mentioned in invoice then follow the given steps :
 Step 1: Go to Transaction menu
 Step 2: Click on Voucher option
 Step 3: Then click List option and then open voucher in modify mode 
 Step 4: Then while saving voucher, transport detail window will appear 
 Step 5: In the same window make sure to mention correct station and pincode in the respective field 
 Step 6: Then click on Ok button 
 Step 7: Then proceed to generate e-invoice and check possible errors before generating an e-invoice

If you want to remove an E-way bill and regenerate it again, follow these steps: 
 Step 1: You cannot generate an E-way bill again without cancellation. 
 Step 2: Open your invoice, then press Alt+x to cancel the voucher and the E-way bill. 
 Step 3: Reactivate the voucher. To do this go to the Display menu, then click on Check List. 
 Step 4: Click on Voucher Numbering Reports and select Cancelled Voucher Nos. 
 Step 5: Then select your voucher open it then press Alt+X to activate it again. Afterward, generate the E-way bill again.

E invoice are different from e way bills on the following basis
 1. Einvoice required to update details on gst portal but e way bill required to 
 transportation of good.
 2. E invoice only can generate with B2B only but e way bill can generate 
 for any one.
 3. In e invoice transport details or vehicle number is not important but in eway bill 
 it is important.
 4. No threshold require to generate e invoice of invoice amount but for eway bill
 there is threshold of 50lakh amount is mandatory for e way bill.

If you are suddenly unable to generate an e-invoice for a previously working HSN code in BUSY,it is possible that your turnover may have increased,if your turnover is above 5 crore,so We recommend specifying the length of your HSN code as 6 to 8 digits in the BUSY,so if you are mention 4 digit HSN in BUSY,and its not working now,so you need to increase your HSN length in Item master,Press ALT + M in item feild,open it modify mode and mention 8 digit HSN,and validate,save this master then you will generate an e invoice,it will be generted.

To generate E-Way Bills for export invoices when goods are transported only within India, you need to check some fields: 
 1.Enter Pincode as 999999 and station of country where billing party live in Pary master. 
 2.Select sale type as Export taxable or exempt and Enter state as Others in Billing shippping window 
 3.In the Export shipping bill details window enter the last port code of India by click on Update Port Address and enter all details with port code.The rest of the process for generating the E-Way Bill remains the same as for domestic shipments.

There can be several reasons that auto-generate option for E-Way Bill is not working. 
 1. Ensure that In voucher series configuration the auto generation option of e way is enabled 
 2. Also check that input transport details option is enabled from voucher series configuration. 
 3. Make sure that the configuration of e way and gsp is correct in gst or vat tab. 
 4. Also check option of transport of local sale and purchase is enabled from gst/vat option for local transaction. 
 5. Ensure that the transport details is correct mentioned in transport window.

To enter Bill to Ship to address in voucher for creating E way bill for interstate transaction, you need to follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and sale / purchase type should be IGST or Central for interstate transaction.

If two different PIN codes are showing up on the generated invoice, follow these steps: 
 1.If you enter a PIN code in your address and enter a different PIN code in the PIN code section, the bill will show two different PIN codes. 
 2.If there is an issue in the E-invoice, check the PIN code in the 'Edit Company Details' or also check in 'E-invoice Configuration' under GST/VAT 
 3.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

If the Party's GST number not validated from BUSY,you can check these things: 
 Step 1:Check your internet should be properly working on your system. 
 Step 2:If internet proprely working so you can check antivirus on your system, 
 Step 3:Exlude BUSY from antivirus,then check 
 Step 4:Allow BUSY from window Defender, 
 Step 5:then you can go to the BUSY again validate,it will be validated. 
 If still facing same issue so it may be the issue is coming from backend on portal server issue,so you need to wait for some times and try it again.