Frequently Asked
Questions

Q: How do I enter bill to and ship to addresses for inter-state e-way bills?

To enter Bill to Ship to address in voucher for creating E way bill for interstate transaction, you need to follow these steps: Step 1: Go to Administration and click on configuration. Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc. Step 3: Then, select the voucher series and click on Voucher Configuration. Step 4: Enable the option Seperate Billing / Shipping Details and save. Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and sale / purchase type should be IGST or Central for interstate transaction.

Q: Why is the software not allowing me to create an e-way bill for an interstate transaction?

If you are unable to generate an E-Way Bill for an interstate sale, check the following suggestions: 1. Ensure that GSP Configurations are properly set. 2. Ensure that all correct details are entered while generating an E-Way Bill. 3. Ensure having a valid GSTIN and have filed previous GST returns. 4. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. 5. Ensure that the proper state code is mentioned as per the GSTIN. 6. Ensure that you have the necessary rights and permissions.

Q: Need to delete earlier e-invoice but unable to. Is there a way to delete e-invoices?

Once an e-invoice is made on a voucher number, it cannot be deleted. The only way to cancel the invoice is to cancel the voucher.To cancel the e-invoice from BUSY, cancel the voucher by pressing ALT+X after opening the voucher. When prompted, confirm that you also want to cancel the e-invoice by pressing 'Y,' and then proceed with the cancellation. Want to delete Invoice Follow these steps: Step 1: Go to Transactions,click on Modify, and select the invoice you want to delete. Step 2: Press the F8 key. This action will delete the invoice from the system.

Q: The distance shows as km on my bill. How can I get the actual distance?

If the distance shows as 0 km on your bill then to get the actual distance you simply have to click on check distance in transport details window.If still the distance not picking then you can follow below steps: Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window. Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance. Step 3: Then while entering the bill the distance will automatically get picked in transport details window.

Q: How do I get the IRN number and acknowledgement number after generating an e-invoice?

Upon successful generation of an e-invoice, the IRN No. and ACK No. should be visible on the transport detail window. Additionally, you have the option to print the invoice along with the IRN No. and ACK No.: Step 1: Go to Administration menu Step 2: click on Configuration option Step 3: Then click on Invoice/document printing Step 4: Then click on Standard option Step 5: select voucher and then enable Print E-invoice IRN/ACK no./Ack date as Y then save the configurations Step 6: Afterward, you can review your invoice with e-invoice IRN no.and ACK no.

Q: Can I edit an e-way bill after generating or do I need to cancel and regenerate?How do I record a purchase in BUSY?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher To add purchase voucher in BUSY follow these steps 1.Open your company and go to administration 2.Select purchase voucher and add 3.Select required details in voucher like series,date,purchase type,party and proceed to select items and save the purchase voucher

Q: I am unable to generate E Way bills suddenly even though it was working before. What could be the reason?

There could be several reasons you are unable to generate E way bills suddenly may be some internet connection issue at your end or issue in gsp server, you can check the below possible aspects to rectify internet and gsp server issue. 1. Check your internet connection or can try with different internet connection. 2. Disable or exclude BUSY from antivirus properties if any anti virus installed. 3. Try with another GSP for e way bill if issue in Webtel Electrosoft Private Limited can select gsp for eway bill Pinnacle Finserv Advisors Private Limited or vice versa in GST/VAT configuration.

Q: I am unable to generate an e-way bill and invoice for an interstate sale. What could be the reason?

If you are unable to generate an E-Way Bill for an interstate sale, check the following suggestions: 1. Ensure that GSP Configurations are properly set. 2. Ensure that all correct details are entered while generating an E-Way Bill. 3. Ensure having a valid GSTIN and have filed previous GST returns. 4. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. 5. Ensure that the proper state code is mentioned as per the GSTIN. 6. Ensure that you have the necessary rights and permissions.

Q: Where do I need to enter party location details to reflect in the E-Invoice generated through BUSY?

If you need to enter party location details to reflect in the E invoice generated through BUSY,you can follow given steps: Step 1:Go to the Admnistration menu, Step 2:Click on Masters, Step 3:Click on Account,open your Party in modify mode ,Here you can enter you your party location,pincode and address details. Step 4:And Click on Voucher series configuration, Step 5:Click on sales,and select series,click voucher configuration, Step 6:Here you can enable Billing shipping Detail,save this window, Step 7:Then when you enter a voucher billing shipping window will appear here you also can mention your party shipping details.

Q: How to configure scheduled generation of e-mails and e-way bills at specific times?

There is no such schedule provision for generation of e-way bill and email at a specific time in BUSY Further, you can send email through the prompt to send pending offline messages window appear in the interface of BUSY. Moreover, You can generate e-way bill in bulk from GST misc. utilities option then, Step 1: Go to Transaction menu Step 2: Click on Gst misc. utilities Step 3: Then click on e-way bill management Step 4: Then click on Generate/Print E-way bill option Step 5: Here, you can select date range and voucher type then generate e-way bill in bulk

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I enter bill to and ship to addresses for inter-state e-way bills?

To enter Bill to Ship to address in voucher for creating E way bill for interstate transaction, you need to follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and sale / purchase type should be IGST or Central for interstate transaction.

Why is the software not allowing me to create an e-way bill for an interstate transaction?

If you are unable to generate an E-Way Bill for an interstate sale, check the following suggestions: 
1. Ensure that GSP Configurations are properly set. 
2. Ensure that all correct details are entered while generating an E-Way Bill. 
3. Ensure having a valid GSTIN and have filed previous GST returns. 
4. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. 
5. Ensure that the proper state code is mentioned as per the GSTIN. 
6. Ensure that you have the necessary rights and permissions.

Need to delete earlier e-invoice but unable to. Is there a way to delete e-invoices?

Once an e-invoice is made on a voucher number, it cannot be deleted. The only way to cancel the invoice is to cancel the voucher.To cancel the e-invoice from BUSY, cancel the voucher by pressing ALT+X after opening the voucher. When prompted, confirm that you also want to cancel the e-invoice by pressing 'Y,' and then proceed with the cancellation.
 Want to delete Invoice Follow these steps:
 Step 1: Go to Transactions,click on Modify, and select the invoice you want to delete.
 Step 2: Press the F8 key. This action will delete the invoice from the system.

The distance shows as km on my bill. How can I get the actual distance?

If the distance shows as 0 km on your bill then to get the actual distance you simply have to click on check distance in transport details window.If still the distance not picking then you can follow below steps:
Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance.
Step 3: Then while entering the bill the distance will automatically get picked in transport details window.

How do I get the IRN number and acknowledgement number after generating an e-invoice?

Upon successful generation of an e-invoice, the IRN No. and ACK No. should be visible on the transport detail window. Additionally, you have the option to print the invoice along with the IRN No. and ACK No.:
 Step 1: Go to Administration menu
 Step 2: click on Configuration option
 Step 3: Then click on Invoice/document printing
 Step 4: Then click on Standard option 
 Step 5: select voucher and then enable Print E-invoice IRN/ACK no./Ack date as Y then save the configurations
 Step 6: Afterward, you can review your invoice with e-invoice IRN no.and ACK no.

Can I edit an e-way bill after generating or do I need to cancel and regenerate?How do I record a purchase in BUSY?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher
To add purchase voucher in BUSY follow these steps
1.Open your company and go to administration
2.Select purchase voucher and add 
3.Select required details in voucher like series,date,purchase type,party and proceed to select items and save the purchase voucher

I am unable to generate E Way bills suddenly even though it was working before. What could be the reason?

There could be several reasons you are unable to generate E way bills suddenly may be some internet connection issue at your end or issue in gsp server, you can check the below possible aspects to rectify internet and gsp server issue.
1. Check your internet connection or can try with different internet connection.
2. Disable or exclude BUSY from antivirus properties if any anti virus installed.
3. Try with another GSP for e way bill if issue in Webtel Electrosoft Private Limited can select gsp for eway bill Pinnacle Finserv Advisors Private Limited or vice versa in GST/VAT configuration.

I am unable to generate an e-way bill and invoice for an interstate sale. What could be the reason?

If you are unable to generate an E-Way Bill for an interstate sale, check the following suggestions: 
1. Ensure that GSP Configurations are properly set. 
2. Ensure that all correct details are entered while generating an E-Way Bill. 
3. Ensure having a valid GSTIN and have filed previous GST returns. 
4. Do not forget to mention mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. 
5. Ensure that the proper state code is mentioned as per the GSTIN. 
6. Ensure that you have the necessary rights and permissions.

Where do I need to enter party location details to reflect in the E-Invoice generated through BUSY?

If you need to enter party location details to reflect in the E invoice generated through BUSY,you can follow given steps:
 Step 1:Go to the Admnistration menu,
 Step 2:Click on Masters,
 Step 3:Click on Account,open your Party in modify mode ,Here you can enter you your party location,pincode and address details.
 Step 4:And Click on Voucher series configuration,
 Step 5:Click on sales,and select series,click voucher configuration,
 Step 6:Here you can enable Billing shipping Detail,save this window,
 Step 7:Then when you enter a voucher billing shipping window will appear here you also can mention your party shipping details.

How to configure scheduled generation of e-mails and e-way bills at specific times?

There is no such schedule provision for generation of e-way bill and email at a specific time in BUSY 
Further, you can send email through the prompt to send pending offline messages window appear in the interface of BUSY.
Moreover, You can generate e-way bill in bulk from GST misc. utilities option then,
Step 1: Go to Transaction menu
Step 2: Click on Gst misc. utilities 
Step 3: Then click on e-way bill management 
Step 4: Then click on Generate/Print E-way bill option 
Step 5: Here, you can select date range and voucher type then generate e-way bill in bulk

Frequently AskedQuestions